Go Back  PPRuNe Forums > PPRuNe Social > Jet Blast
Reload this Page >

Best choice for a new bank? (UK - High Street)

Jet Blast Topics that don't fit the other forums. Rules of Engagement apply.

Best choice for a new bank? (UK - High Street)

Old 8th Jul 2019, 18:38
  #21 (permalink)  
 
Join Date: Oct 2015
Location: Aberdeen
Age: 71
Posts: 144
Been with RBS (in your case read NatWest) for 40+ years with no problems. See comments by k3k3 earlier and these all apply.
Geordie_Expat is online now  
Old 8th Jul 2019, 18:40
  #22 (permalink)  
Thread Starter
 
Join Date: Oct 2002
Location: West Wiltshire, UK
Age: 66
Posts: 369
We both have mobile 'phones, but we keep them in our car's gloveboxes 99% of the time. They are just ordinary Nokia 'phones, on a cheap PAYG SIM, as we only ever use them in emergencies. I can't see any merit in buying an expensive smart phone just to access online banking via wifi. As my laptop uses wifi to connect to the internet, why can't that do everything we need to do?

I also find it easier to use a keyboard than a touch screen, maybe related to the size of my fingers, although my wife loves her iPad, and does everything on it. I did buy a Sony Xperia tablet a few years ago, but just couldn't get on with trying to type on a screen. The number of spelling errors, many induced by the predictive text "feature", made my typing look even worse than it usually does. I guess I'm just not cut out for doing stuff via a small touch screen (I have the same problem with our touch screen thermostat, fat fingers make it really hard to use).

The question that NRU74 raises about WHY we need an actual bank building is a really good one, and has given me cause for thought. Paying in cheques every month seems possible without going into a bank branch. However, part of me really likes having a relationship with real people in a local branch. It's not really rational, but it's the same reason I go into real shops, rather than buy everything online, I just feel more comfortable dealing with people face-to-face.
VP959 is online now  
Old 8th Jul 2019, 18:57
  #23 (permalink)  
 
Join Date: Jan 2008
Location: Hove, England
Age: 54
Posts: 41
I've been very happy with Lloyds (for about 40 years), and you can do most things in their mobile app without a signal via wifi. This includes paying in cheques - there really is no need to visit a branch for that these days. You won't get away completely without a mobile signal because some functions do require 2-factor authentication via a text message, e.g. setting up a new bill or personal account payee, and also the initial registration of a mobile device, but most things in the app work from my wifi-only tablet as well as the phone.

I also have a Starling account: very handy if you go abroad a lot because there are no foreign currency charges. I think it is worth having an additional account with a very different organisation to protect against the kind of system meltdown the TSB inflicted upon themselves.

Just to add: a smartphone doesn't need to be expensive - you should be able to get a functional android handset (with camera, for paying in all those cheques) for less than £50 and then get a PAYG sim-card with a bit of data thrown in. Obviously, when you find you want all the other handy things that come with a smartphone you will need to upgrade!

Last edited by dastocks; 8th Jul 2019 at 20:07. Reason: added a bit about smartphones
dastocks is offline  
Old 8th Jul 2019, 19:13
  #24 (permalink)  
I don't own this space under my name. I should have leased it while I still could
 
Join Date: Dec 2002
Location: Lincolnshire
Age: 76
Posts: 16,593
VP, can't remember last time I used a High Street bank. My internet bank provides envelopes, I put cheques in and hand them in to the Post Office, even the mobile PO will accept them.
Pontius Navigator is online now  
Old 8th Jul 2019, 19:18
  #25 (permalink)  
 
Join Date: Nov 2015
Location: Here
Posts: 291
Another vote for Nationwide. Very easy process to switch accounts from my previous bank to them. Kept me informed at every stage via email and all switching occurred on the agreed day with no hitches (not just balances but all direct debits etc). Smooth as a babys bottom.

Use a small card reader at home to login and access my account and move money around to third parties etc - never experienced a problem.

I think they may also be introducing the confirmation text to a mobile phone soon too so pop into a branch and check that out if you decide to go down their route. I think I read this practice may be an industry-wide banking roll out so not unique and will maybe become very commonplace?

One extra bonus if you do decide to join them, they offer a “finders fee’ to you and your findee if you transfer to them so ask around friends and family to see if any of them are existing members of the NW. When I joined the NW it turns out my neighbour opposite was already a member and he got £100 for putting me forward and I got £100 too. Only took 30 seconds to do so literally money for nothing! I’m going to transfer our joint account to the NW too and the neighbour will get another £100 for that and my wife will get £100 - I’ve already had my joining bonus so I won’t get another one.

Was with the Midland/HSBC for over 50 years and foolishly thought loyalty counted for something. It doesn’t, how naive was I. Wife still has a personal First Direct account and has always found them to be first class. Hope this helps.
yellowtriumph is offline  
Old 8th Jul 2019, 19:21
  #26 (permalink)  
 
Join Date: Nov 2015
Location: Here
Posts: 291
Originally Posted by Pontius Navigator View Post
VP, can't remember last time I used a High Street bank. My internet bank provides envelopes, I put cheques in and hand them in to the Post Office, even the mobile PO will accept them.
Yes, when our local HSBC closed they advised me that in future I could pay cheques in at the local Post Office. Tried it once, the transaction was ‘lost’ and never completed. Luckily the cheque was too small in value to bother chasing up. Was really surprised it could get cocked up, but it was.
yellowtriumph is offline  
Old 8th Jul 2019, 19:40
  #27 (permalink)  
 
Join Date: Sep 2009
Location: UK
Posts: 2,258
Another vote for First Direct and they are linked with HSBC (but better) so you have a local branch. Otherwise Halifax, they send the One Time Pass Code to your choice of Landline or Mobile
Kiltrash is offline  
Old 8th Jul 2019, 19:44
  #28 (permalink)  
 
Join Date: Nov 2000
Location: Cambridge, England, EU
Posts: 3,426
Originally Posted by VP959 View Post
Looks ... Nat West could be contenders.
I junked NatWest round about 1977 when they bounced a cheque I'd written to my girlfriend ... without any query or notice, despite my family's history of banking with them, and despite the fact that I'd paid in sufficient to cover the cheque the same day.
Gertrude the Wombat is offline  
Old 8th Jul 2019, 20:57
  #29 (permalink)  
 
Join Date: Dec 2007
Location: northofwhereiusedtobe
Posts: 1,182
+1 for Nationwide - they have (thus far) been very good.

I had a very scientific way of choosing my building society originally - the lady behind the counter wes 'er' 'Outstanding' and extremely easy on the eye.
I would not touch any of the High Street Banks - I have had problems with them all LOL
longer ron is online now  
Old 9th Jul 2019, 21:23
  #30 (permalink)  
 
Join Date: Apr 2006
Location: scotland
Posts: 129
I already have a Nationwide account with which I am generally happy, but visited the branch to clarify what is to happen with 2 factor authentication. Came to the conclusion that having no mobile coverage was a serious problem and that I will need to open another account elsewhere.
HSBC were rather better in that they claimed that they can send one-time codes by email - however my HSBC cards have already failed several times and I certainly did not notice any offer of a code by email on those occasions.
occasional is offline  
Old 9th Jul 2019, 22:01
  #31 (permalink)  
 
Join Date: Oct 2009
Location: North West UK
Posts: 520
Have you looked at Handelsbanken? Excellent customer service.
Espada III is offline  
Old 9th Jul 2019, 22:17
  #32 (permalink)  
 
Join Date: May 2011
Location: Hampshire
Age: 72
Posts: 686
I use HSBC and am perfectly happy with their on-line banking.
First, when logging on, I need to provide my Internet banking number. Once that is done, I have to answer a routine question, such as father's middle name. Once that is passed, I need to get my trusty little magic card out of my wallet and fire it up by entering a code. Once that is done and the card is happy, I press a button and the card comes up with 6 digits. I need to enter these 6 digits into the internet banking screen on my PC and off I go. Secure enough for me and works every time.
KelvinD is offline  
Old 9th Jul 2019, 22:20
  #33 (permalink)  
Resident insomniac
 
Join Date: Aug 2005
Location: N54 58 34 W02 01 21
Age: 75
Posts: 1,859
Originally Posted by KelvinD View Post
I need to provide my Internet banking number. Once that is done, I have to answer a routine question, such as father's middle name. Once that is passed, I need to get my trusty little magic card out of my wallet and fire it up by entering a code. Once that is done and the card is happy, I press a button and the card comes up with 6 digits. I need to enter these 6 digits into the internet banking screen on my PC and off I go.
What a faff!
G-CPTN is offline  
Old 9th Jul 2019, 22:55
  #34 (permalink)  
 
Join Date: Nov 2015
Location: Here
Posts: 291
Originally Posted by G-CPTN View Post
What a faff!
In practice its not a faff at all. We still have one account with HSBC and logging in online as described takes much less than 30 seconds. Still going to move the account to the Nationwide though. My wife has an account with First Direct which we have established is a division of HSBC, it’s on line logging in procedure is the same as HSBC as you might expect.





Last edited by yellowtriumph; 10th Jul 2019 at 08:46.
yellowtriumph is offline  
Old 10th Jul 2019, 02:13
  #35 (permalink)  
ZFT
N4790P
 
Join Date: Jun 2002
Location: Asia
Age: 69
Posts: 1,935
Seems I'm the rarity in so much that I'm content with Barclays. Their on line Banking works well and my only gripe is if ever you need to talk to Customer Services it takes an age before one gets to talk so someone not resident in India.
ZFT is online now  
Old 10th Jul 2019, 06:32
  #36 (permalink)  
Paid...Persona Grata
 
Join Date: Aug 2004
Location: Between BHX and EMA
Age: 73
Posts: 236
Been with HSBC since 1962, never seen any reason to swap, local staff know me if I need a load of cash quick. Online banking with calculator thing no problem, definitely not a faff (Father's middle name is on a hot-key on my PC, but you could put it in as "qwerty" when you set it up if you want to make life easier). Also got an account with Barclays, uses a card reader, have to be a little careful, the HSBC calculator turns itself off a few seconds after presenting you with the security code; the Barclays card reader only turns off when you take the card out so forgetting and leaving the card in results in a flat battery and unusable reader until you get a new one, or buy new batteries.
UniFoxOs is offline  
Old 10th Jul 2019, 10:25
  #37 (permalink)  
 
Join Date: Apr 2006
Location: uk
Posts: 756
Only thing I can add is avoid RBS/Natwest; they have lost their way completely and will screw you up eventually.

It's worth a look at Trustpilot when you are comparing possibilities.
old,not bold is offline  
Old 10th Jul 2019, 13:44
  #38 (permalink)  
 
Join Date: May 2000
Location: SE England
Posts: 550
Hate the lot of them, but the current Santander offering is too good to miss out on so we keep one of their accounts.

Why not stick with Santander and change the way you use your mobile - switch on the service that lets you use Wi-fi to receive calls and texts on your mobile number. No need to change banks AND possibility to be called in for those cherished crewing calls.
Dan Dare is offline  
Old 10th Jul 2019, 13:53
  #39 (permalink)  
Thread Starter
 
Join Date: Oct 2002
Location: West Wiltshire, UK
Age: 66
Posts: 369
Originally Posted by Dan Dare View Post
Hate the lot of them, but the current Santander offering is too good to miss out on so we keep one of their accounts.

Why not stick with Santander and change the way you use your mobile - switch on the service that lets you use Wi-fi to receive calls and texts on your mobile number. No need to change banks AND possibility to be called in for those cherished crewing calls.
Sadly my mobile doesn't have WiFi, it's a very basic Nokia that I just keep in the car for emergencies most of the time, no point in spending money on something else that would only ever get used for internet banking.

Thanks for all the tips and anecdotes, I'm going to pop into town tomorrow and see what Nationwide are like. On balance, they seem to tick all the boxes for what we need. Failing that, I may have a word with HSBC, and maybe look at using First Direct/HSBC.

FWIW, I have just heard back again from Santander about their access changes. They seem to just fail to understand that some customers can't use a mobile phone easily. I strongly suspect that the people responsible for policy and customer service have never lived somewhere with no signal. Around here everyone is used to the place being a "no mobile phone zone". We sometimes get visitors, who walk around holding 'phones in the air, trying to get a signal, but we've all got used to life unencumbered by such things. It does mean that most people stop and chat when out and about, rather than wander around with their eyes fixed to a small screen.
VP959 is online now  
Old 10th Jul 2019, 15:17
  #40 (permalink)  
 
Join Date: Dec 2007
Location: northofwhereiusedtobe
Posts: 1,182
Re Nationwide and internet banking - one can either login using saved security info or use the card reader (which is normally very easy to use) - we do not use mobile banking at all.I think one has to use the card reader for larger transactions.
longer ron is online now  

Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.