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Question about selling on eBay

Old 15th May 2019, 06:56
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2007
Location: Dorset
Age: 68
Posts: 18
Question about selling on eBay

Hope someone can help me here.

I sold my piano on eBay last week. The purchaser placed their bid during the final seconds, and paid through PayPal within an hour or so. I then transferred the money from PayPal to my bank account.

So I contacted them through eBay and thanked them for buying the piano, and asked when they would like to collect it (it was advertised as "buyer collects").

Since then I have heard nothing, and it's been a week and a half. I still have the piano, and their money (minus the PayPal fee and waiting to be charged commission by eBay).

I've never sold anything on eBay before so have zero feedback. They haven't a clue who I am, other than I live in Dorset (from their PayPal payment it appears they're also in the UK).

They themselves have 18 positive feedback ratings and no neutral or negative ones. All comments have been good or excellent.

The piano was quite expensive, so they are either very trusting or there's something going on. I hope they haven't been taken ill, or worse, in the meantime.

Has anyone else had this kind of experience?

timgill is offline  
Old 15th May 2019, 07:11
  #2 (permalink)  
 
Join Date: Apr 2018
Location: United Kingdom
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One piece of advice, if they come to collect, you should not accept PayPal, as it gives you zero protection.
In this case only accept bank transfer or cash in hand.
As to be protected by PayPal when selling something, you need to have online tracking number, with online proof of delivery / signature for high value items.

So even if you have the money in your bank account, and later there is a chargeback, PayPal will get their money back if something goes wrong.
Thats why my recommendation is never accept Paypal for something people need to pick up from you, as PayPal will not care even if you have your own proof of delivery to whoever picks it up from you.
18 feedbacks is very little, and not something that would make think neither good or bad about them, but it's not really a lot of feedbacks.

Also when you made the advert, did you make sure you stated local pick up only? Or is there some part which also includes "shipping of item"?
Out of interest, what kind of value are we talking about, ballpark figure.
2unlimited is offline  
Old 15th May 2019, 07:12
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I don't own this space under my name. I should have leased it while I still could
 
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Yes.
It is quite possible that they set up a 'snipper' bid that bid automatically.
That they paid immediately however does suggest they made a live bid. It is possible they are away on holiday.
Contact eBay, there should be an appropriate option.
Originally Posted by timgill View Post
Hope someone can help me here.

I sold my piano on eBay last week. The purchaser placed their bid during the final seconds, and paid through PayPal within an hour or so. I then transferred the money from PayPal to my bank account.

So I contacted them through eBay and thanked them for buying the piano, and asked when they would like to collect it (it was advertised as "buyer collects").

Since then I have heard nothing, and it's been a week and a half. I still have the piano, and their money (minus the PayPal fee and waiting to be charged commission by eBay).

I've never sold anything on eBay before so have zero feedback. They haven't a clue who I am, other than I live in Dorset (from their PayPal payment it appears they're also in the UK).

They themselves have 18 positive feedback ratings and no neutral or negative ones. All comments have been good or excellent.

The piano was quite expensive, so they are either very trusting or there'sf something going on. I hope they haven't been taken ill, or worse, in the meantime.

Has anyone else had this kind of experience?
Pontius Navigator is offline  
Old 15th May 2019, 07:19
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I've used fleabay a bit, I have over 1600 feedback. I recently had to wait three weeks for a large and heavy item to be collected, buyer took a while to arrange transport. I have to say that I contacted them after the sale, just as you did, and they advised me it would be a while. This has happened a few times previously too, but always with cooms so I never worried. I also had one smaller item never collected after being paid for , but it was only the 99p opening bid and I guess the buyer didn't want t enough to bother to collect it. In the end it went to the charity shop.

I have had two occasions where the opposite applied - I paid for an item and never heard any more. One was s starter motor, bought for opening bid of 99p, and I suspect that the seller CBA to pack it and sent it for that, and the other was a regular seller that suddenly stopped sending stuff, I never found out what it was but it certainly looked like a sudden illness - everything normal up to a certain date and then nothing. In both cases ebay refunded the payment, though it took a bit of time to get it.
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Old 15th May 2019, 07:22
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Thread Starter
 
Join Date: Apr 2007
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Thank you all for your help and for the trouble you've taken in giving it.

I think, if I haven't heard from the purchaser by the weekend, I will contact eBay for their advice. By then it will have been 2 weeks since the piano sold.

I thought PayPal would need my permission before taking money from my account (I have a bank account and a credit card registered with them).

The sale price of the piano was 2000.
timgill is offline  
Old 15th May 2019, 07:36
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Join Date: Oct 2002
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Worth checking the exact details with PayPal, as above I think PayPal can lawfully come back and get the money from you, even if you've moved it to your own bank account.

PayPal seems to offer very little protection to sellers in practice, so need to be used with extreme caution, especially when making relatively high value transactions.
VP959 is offline  
Old 15th May 2019, 07:48
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I don't own this space under my name. I should have leased it while I still could
 
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Posts: 16,750
2Unlimited recommends sellers do not use PayPal for collect. The converse is true as the buyer has no protection outside PayPal.

I sold a piece of concrete statuary and the buyer paid by PayPal but the weekend he arranged to collect we were away. The risk was he would deny having picked it up. I set up my security cameras but all went without a hitch.

Sold a range cooker, cash sale. Buyer said wasn't fully serviceable. He had no comeback with eBay. However I said let me have an itemized repair quote. Never heard from him again.

In your case, lots more photos especially when they are there, no scratches etc, photos of piano loaded in their vehicle. All necessary to prove condition.
Pontius Navigator is offline  
Old 15th May 2019, 09:44
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I would take some photos before collected of the item as said and get them to sign a receipt saying it is in good condition and as described etc.

I bought a laptop once and the seller disappeared off the face of the earth, the monies were refunded to me through paypal as they were never collected from his side, and we are talking months, I sent message after message to him and even to ebay, none of us could ever contact him, so I ended up with a laptop and sadly the money too. All I can think is something happened to him after he sold it.

For what it is worth I wouldn't be unduly worried as it's just a week or two, even I have forgot I have bid / bought stuff or have been away, I think the Ebay process takes 28 days or the like before you can raise a complaint to allow the transaction to complete.
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Old 15th May 2019, 10:01
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Pianos of any significant quality should only be transported by proeprly insured specialists, and when we needed to use one we found the good ones can have fairly long waiting lists. It may just be that the buyer is trying to arrange transport, although it would be nice if they kept you informed whiule they were at it!

PDR
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Old 15th May 2019, 10:28
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Join Date: Mar 2003
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I have no experience of this but have read of several problems when sellers sell high value items using PayPal.
The buyer will receive the item and then somehow convinces PayPal they have not received it so will get a refund from PayPal and keep the (undelivered?) item. The seller then loses the item and payment.
I assume if buyer collects one gets some sort of receipt to convince PayPal the item has been collected.

Last edited by Mike6567; 15th May 2019 at 10:30. Reason: spelling ?
Mike6567 is offline  
Old 15th May 2019, 10:46
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Join Date: Nov 2015
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If this happens you must go to the police, reporting a case of theft, conspiricy to steal and fraud, citing both the buyer and Paypal as the accused. The conspiricy charge makes it serious, and does the fraud charge (for a financial service like paypal).

PDR
PDR1 is offline  
Old 15th May 2019, 11:24
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Join Date: Mar 2006
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If you're really concerned search for the buyers complete information which should include a telephone number and give him/her a call. I too would advise lots of photos before and during collection and get a written receipt that the buyer is happy with the condition.
jetcollie is offline  
Old 15th May 2019, 13:13
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Originally Posted by PDR1 View Post
If this happens you must go to the police, reporting a case of theft, conspiricy to steal and fraud, citing both the buyer and Paypal as the accused. The conspiricy charge makes it serious, and does the fraud charge (for a financial service like paypal).
No, reporting crimes to the Police doesn't quite work like that. You simply tell them what's happened to you. You don't get to tell them what the charges should be (or at least, you can if you like, but they'll take no notice). Conspiracy has a legal definition and in a case like the one I think you're referring to (Mike's theoretical case) it can't meet the definition and points to prove if there was no agreement between Paypal and the defrauder. Where there is no apparent evidence that two parties have conspired, there cannot be a charge of conspiracy.

You don't "cite the accused" either, you can tell the police who you think may be involved of course, and you can offer up any evidence that you have (ebay transaction record, user ID etc) as to why you believe that. From there, the police will decide if there is sufficient evidence to proffer a charge, and who that charge will be made against. You can't just say "Charge PayPal with conspiracy and fraud".
In practice, (depending on the size of the case) they'll likely sit on a case like this for a while and close it undetected. If it's a very sizeable fraud with a good chance of conviction, they may pursue it, but I wouldn't hold my breath.
Laarbruch72 is offline  
Old 15th May 2019, 18:35
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Join Date: Nov 2000
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Originally Posted by timgill View Post
I thought PayPal would need my permission before taking money from my account (I have a bank account and a credit card registered with them).
ROFLMAO!!!

Close them both at once. The only account you should ever let anywhere near Paypal is a burner card with zero credit limit.
Gertrude the Wombat is offline  

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