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Simple Things Made Stupidly Complicated.

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Simple Things Made Stupidly Complicated.

Old 4th Nov 2018, 14:51
  #21 (permalink)  
 
Join Date: Aug 2016
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Originally Posted by Pontius Navigator View Post
Waitrose self service is love hate - have to get customer services to release machine - hate. Scan products as we go round and get exactly to the offer vakue, say 50 - love.
Go to self -service till and get stuck, call assistant - hate.
Have voucher, have to call assist again!

I also wonder if they ever check that everything was scanned.
I’m with on you on this one PN. Love the self service facility. No more faffing about packing bags at the end. Able to check prices/deals as you go around etc. Even if I have to wait to get my alcohol age checked, it’s still much quicker.

Funnily enough, I’ve been using self scanning for several years in both Waitrose and Tesco’s. I have never been random checked in Waitrose; in Tescos I reckon I’m selected for the special treatment about every third visit. Usually, the staff member does a random 5 or 6 items but I must have looked particularly shifty on one occasion as the lad got every single item out of my trolley to check.




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Old 4th Nov 2018, 15:58
  #22 (permalink)  
 
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Originally Posted by ShotOne View Post
How about the really clever train hand-wash sinks which dispense soap, water and hot air. Unfortunately mostly not in that order.
You don't want them in that order. You always want water first, to check that there is any. Well, you do if you've ever covered you hands with soap in (say) a pub loo, and then found no way of washing the soap off again, because the water wasn't working.
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Old 4th Nov 2018, 16:22
  #23 (permalink)  
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GTW, and checking the air dryer actually works or use your trousers.
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Old 4th Nov 2018, 16:36
  #24 (permalink)  
 
Join Date: Aug 2001
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like the self service tills as long as they have adequate staff to help with the occasional problems
Sainsburys used to be the best but they have upgraded it without proper trialling and it has slipped behind the number 1 which is Tescos.

Waitrose is poor and M&S pitiful because they cannot keep the devices operating.

Worst of all is B&Q where some head office nitwit obviously didnt realise that the sensitive scales these devises need ar ok wi supermarkets where the variation in weights is modest but at B&Q out can but 7 litres of paint or a bag of cement weight 15 or so Kg and of course it just doesnt work when you folow it witha small paintbrush or light bulb or something very light .

Now what about self scanning.........
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Old 4th Nov 2018, 16:41
  #25 (permalink)  
 
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On the supermarket theme; why a security tag on a 5 hand held mixer or 10 bottle of wine but not on 12 box of dishwasher tablets or 20 bag of dog food?
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Old 4th Nov 2018, 16:59
  #26 (permalink)  
 
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Originally Posted by Pontius Navigator View Post
GTW, and checking the air dryer actually works or use your trousers.
Not bothered about that, hands dry in a couple of minutes anyway if you do nothing (unless it's well below freezing, in which case I would bother about drying my hands). But that soap was a bit of a b*gg*r.
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Old 4th Nov 2018, 18:02
  #27 (permalink)  
 
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I've been a sainsburys self-scan customer for years, because it avoids the queues and lets you pack your bags as you go around. When I first used it I got a "rescan" (where they unpack your stuff and run it through the till to check for errors and honesty) twice in the first month, then twice in a few months, then maybe twice a year. The rescan selection was clearly random - I once got a rescan when I only had a loaf or bread and a bag of coffee (you'd expect it to favour the large trolley-loads if it *wasn't* random). I was a big fan of the system right up to the recent upgrade. The new system is EXTREMELY unreliable. By that I mean that you go to the store and it's only a 50-50 chance that it will be working. And it suffers problems while you're shopping. I got incensed about it and saw the store "techie" to ask wtf was happening, and was horrified to be told that unlike the old system this new one doesn't use local servers - the handsets are thin clients and everything goes to a server farm in somewhere like maidstone. Your handset is just a networked device that uses wifi to access the internet, and from there connect to the server. So very single scanning goes to the remote server farm. It also means that when tere is a problem there is absolutely cock-all the store staff can do about it - they can't even try to reboot/restart the server.

Personally I thing the gibbon who saw this as a suitable application for a thin-client architecture needs to be introduced to a nice warm bath and some razor blades.

Other views are available. They're wrong, but they are available...

PDR
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Old 4th Nov 2018, 18:16
  #28 (permalink)  
 
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Originally Posted by PDR1 View Post
was horrified to be told that unlike the old system this new one doesn't use local servers
Now where have I heard that before ... ah yes, a certain political party, which may remain nameless, used to use a system with local databases, copied around from machine to machine as necessary, but has now moved to a centralised networked system.

Which means than when it falls over it falls over for the entire country, not just one ward or one committee room. And guess when this is most likely to happen? - yes, you've guessed it, when it most matters, on election day, when the system is having to cope with probably thousands of times its usual average load.

One might have imagined that the supplier would have thought of that, and arranged to scale up by an order of magnitude or two for that one day (isn't that what cloud services are supposed to be good at?), but apparently not.
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Old 4th Nov 2018, 20:16
  #29 (permalink)  
 
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Got to say I generally hated the self check outs but they have been getting better.

They have them in Home Depot and when there is a line at the other tills I can get through a self serve in about 90 seconds for two or three items. What I notice though is the lack of human contact. It's a kind of expectation thing. My big concern is that for a lot of older people this is almost the only human contact they have in their daily lives. It was already diminished hugely when we went from 'shops' to supermarkets.
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Old 4th Nov 2018, 21:00
  #30 (permalink)  
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Originally Posted by Gertrude the Wombat View Post
Yesterday however one woman got so bored with the queue to see a real till operator that she tried using the machine. Most of the way through her transaction it said "an operator has been called and will be with you shortly" and started flashing a red light.

Needless to say the till operators were busy operating the tills and continued to serve the long queue and ignore the flashing red light. Eventually the woman collected up her shopping, put it back in her basket, and rejoined the end of the queue for a real till, many places behind where she'd originally left it.
Unless there is something in my shopping that I'm in desperate need of, when this has happened to me (usually at Waitrose), I simply leave the basket of shopping beside the flashing self service checkout and walk away.
Store staff have seen me do this and not asked me if there was a problem so it's probably something that happens on a regular basis.
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Old 4th Nov 2018, 21:18
  #31 (permalink)  
 
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Originally Posted by 419 View Post
Unless there is something in my shopping that I'm in desperate need of ...
If you're in the local Co-op, as this incident was, you're desperate. If you're not desperate it can wait until the next time you're going to Tesco.
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Old 4th Nov 2018, 22:57
  #32 (permalink)  
 
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I'm surprised to hear that the self checkouts in the UK are apparently so unreliable - it seems us backwards Yanks have that pretty much figured out. Personally, if I only have a few things I prefer the self checkout (if I have a cart full of stuff I'll go to the regular checkout). It's nearly always much faster, and while occasionally one of the checkouts is down, I can't recall a time when they were all down (or for that matter, more than one was down and they always have at least four).
Interestingly, the local Albertson used to have four self-checkouts (which I regularly used). They remodeled a couple years ago and got rid of all the self-checkouts and went completely with human checkout.
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Old 4th Nov 2018, 23:07
  #33 (permalink)  
 
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Push button taps in the toilet where the water pressure is way too high. Strand well back and press button to see if it chucks water all over the floor. Approach cautiously, water stops just as you get there. Try again a bit closer, get water all over trousers. Thrust hips at air dryer which doesn't work. They never do unless it's one of those blade devices and you can't get your trousers in there. You might as well dry your hands on your trousers in the first place.
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Old 5th Nov 2018, 02:32
  #34 (permalink)  
 
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Every hotel room I use on my travels has a different coffee maker and sized bags. The instructions are pictorial and incomprehensible
What happened to a kettle, instant coffee and spoon?
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Old 5th Nov 2018, 02:38
  #35 (permalink)  
 
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This seems like the other thread on light bulbs.

Just picked up a new car, mid sized Toyota. The owners manual is 724 pages thick and the Nav/Audio manual is another 250 pages.
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Old 5th Nov 2018, 03:30
  #36 (permalink)  
 
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Talking about Toyota’s - what is it with modern cars and NO external trunk latch? Drives me nuts.

PERFECT VERSION OF HELL - WHERE IDIOTIC DESIGNERS ARE MADE TO PLAY WITH THEIR IDIOTIC DESIGNS FOR ETERNITY
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Old 5th Nov 2018, 04:05
  #37 (permalink)  
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Originally Posted by ea200 View Post
Push button taps in the toilet where the water pressure is way too high. Strand well back and press button to see if it chucks water all over the floor. Approach cautiously, water stops just as you get there. .
Given the frequency with which we (in the UK) are urged to save water, push button taps in some pub toilets irritate me - the water is still merrily flowing away while I am heading out of the door having washed and dried me jazz bands. Mind you there seem to be plenty of dick heads who are unable to turn manual taps off having completed their ablutions... probably the same ones who cannot successfully deposit their waste fluids in the receptacles provided.
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Old 5th Nov 2018, 04:46
  #38 (permalink)  
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Originally Posted by treadigraph View Post
Given the frequency with which we (in the UK) are urged to save water, push button taps in some pub toilets irritate me - the water is still merrily flowing away while I am heading out of the door having washed and dried me jazz bands. Mind you there seem to be plenty of dick heads who are unable to turn manual taps off having completed their ablutions... probably the same ones who cannot successfully deposit their waste fluids in the receptacles provided.
The same, eloquently and accurately defined individuals have one final act to prove they are as you say.....this involves putting their hands under two separate hand dryers, if conveniently located next to each other that is, which they often are and thereafter.....drying each hand individually whilst ensuring everybody has to wait until they condescend to finish their selfish indulgence !. ........................they probably drive a BMW / Audi or Merc as well.
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Old 5th Nov 2018, 06:36
  #39 (permalink)  
 
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Every hotel room I use on my travels has a different coffee maker and sized bags. The instructions are pictorial and incomprehensible
What happened to a kettle, instant coffee and spoon?
I hate that. I once resorted to calling housekeeping to show me how to drive the same thing, then later, at the same hotel, called them again to run the stupidly complicated bath/shower mixer.

PERFECT VERSION OF HELL - WHERE IDIOTIC DESIGNERS ARE MADE TO PLAY WITH THEIR IDIOTIC DESIGNS FOR ETERNITY
...and heaven is where one sits to watch them.
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Old 5th Nov 2018, 06:57
  #40 (permalink)  
 
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Originally Posted by Krystal n chips View Post
The same, eloquently and accurately defined individuals have one final act to prove they are as you say.....this involves putting their hands under two separate hand dryers, if conveniently located next to each other that is, which they often are
Could it be that the gentleman in question just doesn't want one hand to touch the other, because he knows where they've been ?
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