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Vodafone rip off?

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Vodafone rip off?

Old 17th Sep 2014, 11:07
  #1 (permalink)  
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Join Date: Jan 2003
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Vodafone rip off?

Vodafone offered me an upgrade. I upgraded but no new phone delivered. However Vodafone have already started my new phone rate [slightly more bells and whistles] even though the phone hasn't been delivered and looks likely to be delayed...........

I suggested they started the new rate when the phone was delivered but apparently that is not acceptable!

Any suggestions as to who I could change to or are they all tarred with the same brush?
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Old 17th Sep 2014, 11:24
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Join Date: May 2011
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I had company mobiles on O2 and latterly Vodafone. Vodafone were a load of pony. By far the worst coverage and unfathomable means of contact. The company changed back to O2 as sharp as they could. I have a personal contract with EE. Good coverage and people you can actually talk to. The deals are pretty good as well.
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Old 17th Sep 2014, 12:55
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Join Date: May 2013
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I buy the mobile outright nowadays and than use 'sim only' I think it's much cheaper in the long run.
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Old 17th Sep 2014, 15:06
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Join Date: Nov 2013
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Ah Vodafone probably the worst communications company out there, I have had additions on my bill I never asked for that when challenged disappear with the explanation " oops I don't know how you were billed for that".
They have a terrible reputation across Germany, not so great in London either.
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Old 17th Sep 2014, 15:24
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Join Date: Jul 2005
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Some years back, my wife was a senior exec with Vodafone Europe. Her words on mobile telephony? "It's a license to steal!"


That said, I'm still a big shareholder and they treat us REALLY WELL!!!!

Looking for decent coverage in England??? I'd recommend EE every time.
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Old 17th Sep 2014, 15:25
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"SIM only" has proved far better - I can change the phone when I need to (or want to) without waiting for a contract renewal date. The total cost has always been either the same, a bit better, or a lot better.

I did try Voda (briefly). They assured me there would be a good signal indoors here. There wasn't even a signal outdoors.

Giffgaff, 10 a month for 500 minutes, unlimited texts, and 1GB of data. There are extra minutes for calling other Giffgaff mobiles, but I don't get close to 500 minutes a month anyway. Not a good signal indoors, but it works.
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Old 17th Sep 2014, 15:40
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aviate - surely charging for the use of something that hasn't been delivered has to be a breach of even the most basic of consumer laws?
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Old 17th Sep 2014, 18:13
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Join Date: Oct 2009
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I agree. Cancel the contract on the grounds that Vodafone have failed to fulfil their side of it.
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Old 19th Sep 2014, 16:42
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I used to use EE as my ISP. I gave them up after it took them over a month to replace the failed wireless router: got lots of lies from their Indian call centre, though. Such as (on the Friday of a Bank holiday weekend) "You will have a new one within 24 to 48 hours". Then after the contract was terminated at the end of June, they took the Direct Debit at the end of July and I haven't got it back yet. Letter to the CEO has been ignored: the latest story is that the Direct debit will be credited back on the 28th of this month. I will see if that is yet another lie from EE, who rather than being 'Everything Everywhere', are more accurately described as 'Nothing Anywhere'.
radeng is offline  
Old 19th Sep 2014, 17:36
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Join Date: Aug 2006
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They are all as bad as the other.

The biggest lie is coverage. Voda's 3G coverage was patchy to pathetic. No coverage on the Holloway Road!!!
O2 told me theirs would work indoors. Er, they were just happy to lie. They got their phone back.

Voda 4 G coverage is much better than their 3 G..

I now have a 4 G on Voda. Their deal was cheaper than Giff-Gaff. You just need to argue and negotiate, with someone who has the authority to do the deal.

Try to get your calls to Voda escalated. The first responder often has Zero discretion.
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Old 19th Sep 2014, 20:41
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Join Date: Apr 2002
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I certainly would never use or recommend Vodafone to anybody...a couple of years ago we changed from them to Virgin Media, and had the usual trauma of getting the PAC code out of them....finally managed to get it on the Friday, and Mrs.Nopax had until the Monday to continue using her prepaid mobile.

The scumbags turned off the phone on the Friday night and kept the money in the account.

They are nothing but a bunch of thieves.
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Old 20th Sep 2014, 06:22
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Had a message [on 17th] from Voda saying my phone would be delayed. They would be in touch..... On Friday 19th my 64GB iPhone 6 arrived with no warning...........
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Old 20th Sep 2014, 09:42
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I buy the mobile outright nowadays and than use 'sim only' I think it's much cheaper in the long run.
I've always done this and can't understand why everyone doesn't do it, rather than get locked in to contracts.

I buy a new phone when I want one, and change the operator when I need to. EE works most places for me, but it's poor in one hotel I use regularly so I bung in a GiffGaff (O2) PAYG SIM while I'm there.
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Old 20th Sep 2014, 11:11
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I have an ancient mobile phone. it makes calls it can send texts, it can store messages, calls and a personal directory....in short, it's a PHONE.

Was Orange, then Orange/T-mobile, now EE. Is on PAYG and i try to make a tenner last at least 3 months....Guess what?
The cheeky barstewards CHARGE for a call to pay them for further credit...so, now I buy credit at the supermarket....the call is free, they have to pay commission on the sale...sometimes the minor victories are satisfying.
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Old 20th Sep 2014, 13:16
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I buy the mobile outright nowadays and than use 'sim only' I think it's much cheaper in the long run. I've always done this and can't understand why everyone doesn't do it, rather than get locked in to contracts.
Because people are gullible and status-conscious, and fall for the the hype about getting the latest shiniest flashiest phone with 50 million functions that they will never use for 'only' 24.99 a month. Such people never have the cash to buy a phone outright and they are forever victims.
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Old 21st Sep 2014, 07:01
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Join Date: Feb 2003
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Vodafone offered me an upgrade. I upgraded but no new phone delivered.
Why didn't you go into a shop and sign up then walk away with the chosen phone? I would never enter a contract for a phone online as delivery is never a guaranteed when they say. I know someone who waited a month for a new Samsung before delivery. Of course Vodafone still charged for a month's rent.

Then of course you have all the hassle of phones being locked onto the given network. EE will keep you waiting 12 months before you can get an unlock code.
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Old 21st Sep 2014, 07:56
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Because people are gullible and status-conscious, and fall for the the hype about getting the latest shiniest flashiest phone with 50 million functions that they will never use for 'only' 24.99 a month. Such people never have the cash to buy a phone outright and they are forever victims.
Quite true, but at least they are helping to bring down the price of better phones for us that buy them outright. Just had to replace my 10 year old Nokia when it fell out of my pocket into a tub of water. Got a waterproof, rugged, double SIM with a camera for 40. Can usually get a signal on one or other sim anywhere.
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Old 21st Sep 2014, 11:52
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Uni
Got a waterproof, rugged, double SIM with a camera for 40.
Don't hold us in suspenders, tell us what model it is.
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Old 21st Sep 2014, 14:02
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Join Date: Sep 2014
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EE for me too. 2 years of misery with Vodafone, dire customer 'service' and poor coverage.
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Old 21st Sep 2014, 16:11
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They are all as bad as one another! I switched to Orange 5 years ago as O2 coverage was pants where I live & Orange was 4-5 bars. Two months ago EE turned off their mast in the village so no No Service is the order of the day. Apparently removed due to cost cutting while trying to become the UKs biggest network bringing 4g to everyone! Grrr! customer services diabolical - been trying to access my online account for 3weeks now! No matter how much they promise, Sasha, Sandeep, Pat, Erdal, Jeeta or Ryan all unable to help or even have the decency to call back when promised
New Iphone 6 64gb from Apple unlocked to any network 619 (25.79pm over 24 months) sim at a tenner - done. No tie, in no ridiculous charges, no time wasted to unlock phone, no brainer!
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