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War in Australia (any Oz Politics): the Original

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War in Australia (any Oz Politics): the Original

Old 26th Nov 2013, 06:54
  #9541 (permalink)  
 
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Small business retail is suffering ATM, not just from on line but also the economy. OK
True. These guys aren't small business though. They're Big Business, and Big Businesses that put a lot of small businesses under far more pressure than the internet does. To see Myer (as in the Coles Group, formerly known as Coles Myer) complaining about competition is frankly distasteful .

When it comes to fuel, grog, pubs and groceries they have allegedly crushed small opposition businesses, held suppliers to ransom (particularly the little guys), and (also allegedly, but from a local case a friend was involved in) put pressure on the big shopping centres to squash their small competitors. They generally behave like corporate thugs. Ask the Dairy industry what they think about the Coles' approach to free trade.

IMO, now they've met a collectively viable competitor they can't intimidate, and they don't like it.
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Old 26th Nov 2013, 06:57
  #9542 (permalink)  
 
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Worrals

Yes, agree. Coles and Wollies are the same, both pricks to suppliers.
I have dealt with the Coles Myer group
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Old 26th Nov 2013, 08:28
  #9543 (permalink)  
short flights long nights
 
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As an observation my 17 year old daughter never buys anything in a store, she does all, and I mean all, her shopping on line. ( I should know, it all goes on my credit card!) She says she can't see the point of wandering around stores, when she can browse at home.
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Old 26th Nov 2013, 08:32
  #9544 (permalink)  
 
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I got my GF onto on line. 4 years ago we used to go round the shops,
then she needed a new washing machine. I told her to go on line and
do the research, she ended up buying it without ever going to a shop !
Her first purchase on line !!!

I tend to go to a shop once I have done my research.
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Old 26th Nov 2013, 08:53
  #9545 (permalink)  
 
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There are many more lucrative tax avoidance schemes that should be closed ahead the threshold of GST on imported goods. Foe example, the fastest growing line item of expenditure in the health budget is the tax rebate for private health insurance by high income earners. Why not shut that door? Trusts are another rort that should be addressed as well as the games played by trans-national outfits in the way in which they arrange their affairs and rort the Australian taxpayer. All very legal, but at great expense to the taxpayer.
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Old 26th Nov 2013, 09:09
  #9546 (permalink)  
 
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... or get rid of the vast amount of public servants and the ABC. The savings would easily pay for the NDS, NBN and Gonski.
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Old 26th Nov 2013, 09:11
  #9547 (permalink)  
 
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She says she can't see the point of wandering around stores, when she can browse at home.
I'm probably showing my age here, but I love Shopping, i.e. wandering around stores (don't worry guys, you're not invited ).

The thing is though, these days it's rare that I see something I want to buy. If I see something I want to buy in a big retailer, all too often they make it too hard.

As an example, my dear mother is a David Jones Customer. With her store card, nice Liberty print shirt, Italian loafers and a love of Elizabeth Arden cosmetics and Le Creuset cookware (on sale ); she epitomises the classic Department Store consumer. They don't even need to try to get her money; she turns up and wants to spend it. How do they treat her? Badly.

In recent years I've gone shopping with her and watched her get repeatedly stuffed around and overcharged. She actually doesn't mind being overcharged (despite my agitating from the sidelines about how the cookware is a lot cheaper from a well known Sydney online retailer). What she correctly objects to is the complete lack of customer service that is now the norm in our two major department stores.

Let's say you're there and you find an item you'd like more info on. In the good ol' days (not so long ago) a sales assistant would pop up from behind the saucepans and wax lyrical about how Matt Moran recently bought the entire range for his own kitchen. In 2013 you're lucky if you can find a security guard to accost you on the way out the door carrying the item, let alone someone to provide some info about it or actually sell it to you.

If I had a dollar for every time I'd and said 'Mum, hang on I'll look it up on my phone' while the 'staff' yakked on the phone in a corner of the department, I'd have enough money for the full Le Creuset range, and not on sale either. . Myer and HN are no better.

To add insult to injury, when she finally finds a sales assistant who can sell her something (oh no, we can't process that here, this is the evening bag counter, not the day bag counter ) they try and intimidate her into signing up for an American Express card.

Recent Myer story; I found a nice full-price Edminston dress; just right for the Comrade's Christmas Party . I took it to a 'sales' counter, where the two bimbos present continued their pow-wow about What Helen Said and ignored me. Me being me (apparently I have aggressive tendancies ) I pulled the cash out of my wallet and waved it while asking the air 'Is this where I buy stuff, or do I just walk out of the store with it'? Sometimes we Aspergers have a win, though I'd have been disowned by my female friends/rels if I'd tried it in front of them. It's one of the many things that's just Not Done, so I'm amazed any of the neuro-normals ever manage to buy anything while staying 'polite'.

Fact is; Australian department stores suck. They suck at selling, they suck at competitive prices and they suck big time at providing a pleasant customer experience that makes you want to go back. There are notable exceptions (I'd nominate JB Hi Fi, The Good Guys and Anaconda as some who manage to run big franchises without ignoring or demeaning their customers) but TBQH, sitting at home on the PC is a lot more rewarding and convenient than going to Myer, DJs and HN. And that's from someone who likes 'shopping', so I can see why the kids aren't going for it.

For people who dislike shopping, I don't know why you'd go near any of the bastards. Even if you limit your online shopping to Australian businesses (and that's not a bad thing, both for patriotic and practical reasons like lesser postage and quicker delivery) you can get a better range at cheaper prices and with more information that you'll get at a department store.

Keep whining, Gerry Harvey, DJs and Myer. Keep bitching because your crappy, overpriced products and lousy customer service (often borne from poor working conditions and pay) don't compete. It's beginning to feel a bit like Christmas, but TBQH today I wandered through the local retail behemoth with a full wallet and came out with a plastic flower pot, a packet of Christmas tree baubles and even more about what presents I'm going to get for people. Despite all the great piles of consumables, there was nothing to buy and no-one to sell it...

And that's their problem. The GST pales into insignificance, because it relies on them being able to sell something and IME; that's what they can't manage to do.
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Old 26th Nov 2013, 09:18
  #9548 (permalink)  
 
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Aaaarrrhh yes, sales ability. When I hear someone do a "trail close"
or a proper sell, it shocks me because it is so rare.
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Old 26th Nov 2013, 09:19
  #9549 (permalink)  
 
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I see Bill whining about the government not being what it said it would be before the election ... sounds vewy familiar
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Old 26th Nov 2013, 09:42
  #9550 (permalink)  
 
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I pulled the cash out of my wallet and waved it while asking the air 'Is this where I buy stuff, or do I just walk out of the store with it'?
WITW, I love you dearly, I really do. xx
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Old 26th Nov 2013, 09:49
  #9551 (permalink)  
 
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Thank you, kind Sir.
I see Bill whining about the government not being what it said it would be before the election ... sounds vewy familiar
Opposition 101 versus Government 101. Let the games begin...
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Old 26th Nov 2013, 09:52
  #9552 (permalink)  
 
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"Flieg, as you should well know, Mr Abbott or the Liberal party did not organise said signs nor did he choose to stand in front of them, the demonstrators chose to find the best spot for the best media coverage."

No I didn't know that DK, I wouldn't have thought such a bunch of yobs would be so freely able to assemble themselves like that behind a TA speech, that they were even allowed to, or allowed to continue

Ben
" as from all I've seen of the man is he is a paragon of gentlemanliness - polite, respectful, family man, devout."

No doubt you would find people who would say the same of K Rudd., though I don't necessarily see why being a family man or being devout is prime ministership material. I've never seen Ummm Ahh Abbott polite, and his remarks to a dying man were anything but respectful.

Why would I attack TA for scrapping the carbon tax? In my opinion he shouldn't be trying to introduce (cotton you say?) an emissions trading scheme either (or whatever tax methodology he wishes to add to our daily lives), but that's just me.

Can't comment on boat arrivals, the compliant MSM have been instructed not to report on them, maybe they still come, maybe they do not. Also, if all we're allowed is a set piece once a (week / fortnight?) for operational reasons, then Scott Morrison's squealing daily in the MSM prior to election was tantamount to aiding and abetting the people smugglers.

The whole world of unaffordable welfare handouts that will be the paid parental leave is perhaps a vulnerability you'd care to comment on?

Some very embarrassing paying back of travel claims by MPs going to the Footy, or society weddings in India? That's another vulnerability.

Going back on election promises re education funding? That would be a vulnerability.....there'll be more

One of the shortest 'Honeymoon' periods in electoral history could certainly shape up to be a real vulnerability!
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Old 26th Nov 2013, 10:18
  #9553 (permalink)  
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Back to one of our other favourite subjects......

How do these people seem to be able to come up with lawyers ( and pay for them) so easily. And as Andu often notes, I see that some activist is saying that as the baby was born in Australia, it has rights. Read....rights to welfare handouts.

Myanmar asylum seeker family continues court fight to stay in Australia - ABC News (Australian Broadcasting Corporation)
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Old 26th Nov 2013, 10:26
  #9554 (permalink)  
I16
 
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Few months ago Mrs I16 and myself went shopping for a new mattress. Recently retired we wanted something really good that would last a few years not withstanding a slightly reduced performance capability requirement - but something that had a quick recovery, just in case.
Went to Myers in the city and were charmed by a lovely assistant who made sure we tried all the types that were within our reasonable budget. The one we chose was about $4000 and with all the new sheets, covers, pillows etc came to about $5300.
We were both happy and as I completed the delivery details I mentioned to the sales assistant that we were very happy with her advice and help and was sure that she was a great staff member of Myers.
All was well - but she said as we left that she was employed not by Myers but by the mattress company!
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Old 26th Nov 2013, 10:26
  #9555 (permalink)  
 
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SOPS ..... not just Lawyers, there are Q.C.s involved as well.
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Old 26th Nov 2013, 10:33
  #9556 (permalink)  
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In that case I extended the question........if I have a need for a QC, but can't pay for one, how do I get one by Friday?
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Old 26th Nov 2013, 10:47
  #9557 (permalink)  
 
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"but she said as we left that she was employed not by Myers
but by the mattress company!"

And you know why that is ?

Because the sales assistant can't sell so the manufacturers employ staff to sell.
The same reason the make up people have their own people trained by them
in the stores, even of they are employed by Myer.
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Old 26th Nov 2013, 10:50
  #9558 (permalink)  
 
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"The one we chose was about $4000 and with all the new sheets, covers, pillows etc came to about $5300"

Holy Cow!!!! The bed would want to make itself for that, not to mention wash it's own sheets!!

Not surprised about the sales assist though!
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Old 26th Nov 2013, 10:54
  #9559 (permalink)  
 
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If a good sales assistant can't add at least 25% (if not 50%) to your intended spend then they are not very good at their job, taking into account individual customers needs.

Most sales people are just order takers.
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Old 26th Nov 2013, 11:06
  #9560 (permalink)  
I16
 
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I have just been up to the bedroom to have a look and still think it was a great purchase!
May be it is the low lighting or the thoughts of ........... ............. ....... till morning.

Still glad we bought a good mattress [after years of crappy $99 ones ]
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