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Behavioral Type Interview (sample questions)

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Behavioral Type Interview (sample questions)

Old 21st Mar 2010, 16:24
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Behavioral Type Interview (sample questions)

As some of you know, WestJet Airlines is one of the most successful airlines in Canada. They started over 13 years ago with three Boeing 737-200 aircraft and now they have round 90 737NGs (or so)... This is the type of interview you can expect from airlines, on top of the technical one... This can be applied to both pilots and flight attendants


1. Why do you want to work for WestJet?

What can you tell us about WestJet?

What will you as an individual bring to WestJet?

Why should West Jet hire you over all these other candidates?


Other than fly airplanes, how will you contribute to WestJet’s success?

7. What is the role of a Flight Attendant? How can you help her do her job?

Tell us about a time when you rolled up your sleeves to turn the aircraft around in time?

9. Tell us about a time when you were the most STRESSED in the cockpit?

Tell us about a time you made a decision you took sole responsibility for?

Give an example of something in the past that you had to accomplish using specific steps. What was the task that you were trying to complete? What were the specific steps? What was the final outcome of using these steps?

Unwritten rules are a part of every operation. Give a specific example of a situation in the past where you had to use unwritten rules. What was the unwritten rule? How did you use it? What was the outcome from using this rule?

Give an example of some time in the past where you disagreed with existing policy. What was the policy that you disagreed with? What did you do instead? What was the end result?

Give an example of a time when you disagreed with something, but continued through with it for the good of the other team members. What was the thing you disagreed with? What was the end result?

Decision-making is part of the business. Tell us about a time you had to make a decision that affected a flight?

Tell us about a time when you contributed to the well being of the team? How did you do it? What was the end result?

Tell us about a time you had to give a specific set of instructions that had to be followed to get the job done?

Tell us about a time you had to correct a problem a customer had. How did you correct it? What was the end result?

19. Name a time you helped a customer?

Tell us about a time you saw an unsafe procedure and what did you do about it?

Tell us about a time you went on a fact-finding mission to get the job done?

What was the most UNFUN place you worked for? Why?

What was the most FUN place you worked for? Why?

Name a time you spent a significant amount of time helping another crewmember?

Name a time you had to make an unpopular decision? What was it? Impact?

Most difficult crew/crewmember you ever had to work with?

Difficult encounter with co-worker (not necessarily another crewmember)?

Name a time you had to deal with a fellow crewmember following an unsafe procedure/practice (as consistently outside the bounds of safety/sop) and how did you deal with it?

Define SOPs? Have you ever broken SOPs? When? Why?

Name a time you saw a safety issue that had potential negative consequences, long or short term?

Name a time you had a conflict with a fellow worker? How did you resolve this?

Name a time you had to deal with a conflict with a customer? What was the outcome?

Name a time you had to convince someone to change his or her mind or course of action? How did you go about it?

Name a time a crewmember wasn’t pulling their weight? What did you do about it?

Name a time you had to deal with a technical problem in the aircraft?

Name a time you came up with a new idea at work?

Name a time you had to deal with an unethical crewmember? How did you go about it

Name a time you had to deal with a crewmember NOT getting a long? What did you do about it?

Name a time you had to stand your ground and voice your opinion, even though you knew it would not be a popular one?

Name a time you demonstrated leadership qualities?

Define customer service?

Name a time you made a mistake?

Name a time you used decisiveness in your role as a pilot?

Name a time you saved the company money?

Name a time you had to go above and beyond the call of duty?

Describe a time in which you felt it was necessary to modify or change your actions to respond to the needs of another person?

Name a time in your last job when you contributed to creating a team environment?

Name a time you were able to build motivation in your co-workers or subordinates at work?

Name a time you used common sense to complete a task even though the procedure may have been telling you to do it a different way?

Name a time you supported a decision even though you may not have agreed with it?

Name a time you had to keep the energy or enthusiasm up in the crew? How did you go about it?

How do you deal with complacency?

How do you feel about sitting in the “RIGH SEAT”?

Name a time you missed an obvious solution to a problem?

Name a time the Flight Attendant felt comfortable enough to raise an issue with you?

How should you respond to the question, "where do you see yourself in five years?"

And some more interesting questions....

Prep for the 10 Most Common Interview Questions

Too many job seekers stumble through interviews as if the questions are coming out of left field. But many interview questions are to be expected. So study this list, plan your answers ahead of time and you'll be ready to deliver them with confidence.

What Are Your Weaknesses?

This is the most dreaded question of all. Handle it by minimizing your weakness and emphasizing your strengths. Stay away from personal qualities and concentrate on professional traits: "I am always working on improving my communication skills to be a more effective presenter. I recently joined Toastmasters, which I find very helpful."
Why Should We Hire You?

Summarize your experiences: "With five years' experience working in the financial industry and my proven record of saving the company money, I could make a big difference in your company. I'm confident I would be a great addition to your team."
Why Do You Want to Work Here?

The interviewer is listening for an answer that indicates you've given this some thought and are not sending out resumes just because there is an opening. For example, "I've selected key companies whose mission statements are in line with my values, where I know I could be excited about what the company does, and this company is very high on my list of desirable choices."
What Are Your Goals?

Sometimes it's best to talk about short-term and intermediate goals rather than locking yourself into the distant future. For example, "My immediate goal is to get a job in a growth-oriented company. My long-term goal will depend on where the company goes. I hope to eventually grow into a position of responsibility."
Why Did You Leave (Are You Leaving) Your Job?

If you're unemployed, state your reason for leaving in a positive context: "I managed to survive two rounds of corporate downsizing, but the third round was a 20 percent reduction in the workforce, which included me."
If you are employed, focus on what you want in your next job: "After two years, I made the decision to look for a company that is team-focused, where I can add my experience."
When Were You Most Satisfied in Your Job?

The interviewer wants to know what motivates you. If you can relate an example of a job or project when you were excited, the interviewer will get an idea of your preferences. "I was very satisfied in my last job, because I worked directly with the customers and their problems; that is an important part of the job for me."
What Can You Do for Us That Other Candidates Can't?

What makes you unique? This will take an assessment of your experiences, skills and traits. Summarize concisely: "I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user-friendly."
What Are Three Positive Things Your Last Boss Would Say About You?

It's time to pull out your old performance appraisals and boss's quotes. This is a great way to brag about yourself through someone else's words: "My boss has told me that I am the best designer he has ever had. He knows he can rely on me, and he likes my sense of humor."
What Salary Are You Seeking?

It is to your advantage if the employer tells you the range first. Prepare by knowing the going rate in your area, and your bottom line or walk-away point. One possible answer would be: "I am sure when the time comes, we can agree on a reasonable amount. In what range do you typically pay someone with my background?"
If You Were an Animal, Which One Would You Want to Be?

Interviewers use this type of psychological question to see if you can think quickly. If you answer "a bunny," you will make a soft, passive impression. If you answer "a lion," you will be seen as aggressive. What type of personality would it take to get the job done? What impression do you want to make?
DA42_Pilot is offline  
Old 22nd Mar 2010, 11:31
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Thanks for this. You must have spent a very long time posting these questions and it will no doubt help many people.
Alister is offline  
Old 19th Mar 2011, 09:26
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You can find this info by using search box in the top of website with some keywords related before posting questions.

If you want to get more materials that related to this topic, you can visit: Behavioral interview questions

Best regards.
johanelmander457 is offline  
Old 17th May 2011, 14:50
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Thank you for sharing information
Jonathanus is offline  
Old 19th May 2011, 18:38
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For info:

In the UK, this is known as a competence-based interview.
chromeo is offline  
Old 20th May 2011, 00:05
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Thank you for taking the time to post this, it will prove to be very useful for interview preparation in the future. Very much appreciated
ABZ777 is offline  
Old 25th May 2011, 15:28
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Thank you for taking the time to post this, it will prove to be very useful for interview preparation in the future. Very much appreciated
I also appreciate this topic
Jonathanus is offline  
Old 20th Sep 2011, 03:06
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This topic help me a lot in developing my project. I will contribute more when I finished it.

If you want to get more materials that related to this topic, you can visit:
Decision making interview questions

Best regards.

Last edited by hambim336; 26th Sep 2011 at 02:48.
hambim336 is offline  
Old 19th Jan 2019, 13:59
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Any « typical » answers or concrete situation to illustrate these questions? (Obviously to be adapted later on to one’s own experience)
eiffel is offline  
Old 21st Jan 2019, 21:44
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Use the STARR technique, you can look it up on Google
Pilot.Eliott is offline  
Old 27th Jan 2019, 14:40
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Wow, thank you so much! It's very valuable information that will help many people!
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