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Interview stuff

Old 24th Sep 2006, 23:36
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Skins - is your XL interview anything to do with the scheme they're running at Oxford?
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Old 25th Sep 2006, 23:05
  #322 (permalink)  
 
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Sicky in response to your question no it isn't through OAT. I am already flying the 73 but only have 330 hours on type
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Old 2nd Oct 2006, 15:01
  #323 (permalink)  
 
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Few HR questions

Any views on the following questions would be appreciated .

For all those who are going to tell me that some of these are subjective to yourself questions and be yourself , I am just trying to get a basic understanding of the point behind these questions being asked and how they are best answered . I have done my thinking around these and want to see where I have scope for improvement .

1. Tell me about the last time you lost your temper.

2. Tell me about the time you lost your temper at work?
3. Have you ever gone above and beyond for a customer?
4. 3 of your strengths and weaknesses.
5. What would you change about yourself?
6. Have you ever bent the rules?
7. What are leadership qualities / Qualities of a good leader ?
8. How would you, as a Captain, manage your crew? / How does a Captain gain Respect ?


Thank you everyone !



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Old 3rd Oct 2006, 00:41
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answers

yes answers the the questions above would be good.

BB
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Old 3rd Oct 2006, 02:31
  #325 (permalink)  
 
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I don't know what can be achieved by seeing someone else's answers because they are very person specific, I know what is trying to be acheived here and that is trying to get answers to tell an employer what he "wants" to hear, I'm not so sure that is a good thing but anyway here goes, these are pertinent to me without the dressing up.

1. I can't say I have every really lost my temper, but it came close once when I was in town on a work's function and a guy was trying to steal a lady's handbag, I came to her aid but the guy was rather drunk and was not letting go of her bag, the lady was becoming more distressed so I became more irate before the bouncers intervened.

2. I have never lost my temper at work, period

3. Many times, the nature of my business is one of customer service, and customer KPI's are of the utmost importance, various instances prevail if you would like me to discuss them with you.

4. Strengths, 1. very team orientated, managing a team of 40 at work, captain of cricket club 1st XI, captain of a snooker team etc, 2. always strive for perfection, 3. always put other people before myself, I am very generous. Weaknesses, 1. I get bored easy, I have to keep my mind active, 2. can't think, 3. can't think

5. Nothing, I am quite content

6. In the workplace, never, rules are there for a reason, and generally down to H&S, H&S cannot be compromised for anybody or anything.

7. A good leader will never raise his voice, he will be firm but very fair, there will be no favouratism towards anyone, he will know the facts, he will lead by example, he will back his management, and he will never expect someone to do something that he isn't prepared to do himself.

8. as above / and as above

This is a quick gloss over, I would elaborate alot more on most points here giving instances etc etc

Dean

Last edited by Deano777; 3rd Oct 2006 at 02:36. Reason: spelling
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Old 3rd Oct 2006, 09:00
  #326 (permalink)  
 
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Chaps (and chappesses)

Stop trying to think too deeply about 'the ideal' answer to these questions. Its all about your character and finding out if you are a decent, level headed, HONEST individual who is modest enough to admit to not being perfect and who can make reasonable decisions when faced with some adversity. If you can't see how this would benefit them in employing you as a pilot, then you really are perhaps 'greener' than is required to be in the right seat of a commercial aircraft.

The problem with trying to get an 'idea' about how to frame an answer is that the temptation to 'use' that other persons answer can be great, especially if you are struggling with an answer that is your own. What if they see through you? What if they have heard that 'stock' answer before? You will have blown it.

So Deano777, you have NEVER, EVER lost your temper? You must be an angel, trouble is if you can't back up the fact that you are an angel then the interviewers are going to think that you are not honest enough. I know if I was interviewing you my next question would be "what, you have NEVER lost your temper?" You will have trouble answering 'no' and sounding credible.

In answer to question three, you have done what the vast majority of interviewees do and not answered the question by giving a SPECIFIC example. You have offered a generalised 'yes', which obviously will not be enough, they WILL want a specific example. Why? To find out what you did and find out what your view is on 'going beyond' and that tells them something more about your character.

To answer question four with three strengths that are the same thing (leadership) is missing an opportunity to show them that you are an 'all rounder'. Interesting that you say you are very 'team orientated' and then give three examples of leadership. I would probe a little deeper as an interviewer because without doubt leadership is a desirable quality, but I would be wondering if you could handle NOT being the leader if I employ you as an F/O.

The old cliche "always strive for perfection" is a bit nauseating. Nothing wrong with always trying to do the best job you can, but you have to understand that doing a perfect job very slowly (by the nature of doing a perfect job it takes longer than normal) may not be appropriate in aviation all the time due to time constraints. The interviewer is going to probe deeper to find out if you have a realistic view of the world and understand that your strides for perfection will have to be compromised.

Always putting people before yourself and being very generous is admirable, but will it make you a good captain? Certainly you have to look after your team, but sometimes that includes making unpalatable choices for them. Could you handle that would be my thinking as an interviewer. Again I would probe more deeply.

Be careful with weaknesses. If you get bored easily you had better make sure you are only telling a low-cost shorthaul airline that, as you will be faced with hours of tedious cruise if you do charter or longhaul.... Not being able to come up with any more weaknesses is inherent in people who think positively (another requirement to get a job as a pilot), but it doesn't mean you don't have any more. Again, if you say you haven't got any more then you lack credibility (unless you are pulling off that angelic performance!) The thing about weaknesses is can you identify them in yourself, can you admit to them, and WHAT HAVE YOU DONE ABOUT THEM! If you say you strive for perfection then you should have corrected the weaknesses! Can you see the minefield that you can potentially put yourself in if your answers don't 'add up'?

Oh dear, answer number five is another one; how about not getting so easily bored when faced with repetitive tasks Deano?

Answer number six is the 'stock' book answer. Great, you know not to break ANY rules, ideal world. Safety in aviation is NEVER compromised, but if you claim to have NEVER broken or bent any rules then you are probably lying. For instance, I didn't do my fluorescent jacket up on the ramp yesterday, despite there being another company notice about jackets, ear defenders, flasjing orange beacons for pilot hats etc etc. Innoccuous, probably, but I bent the rules. Can you see that saying that you have NEVER bent ANY rule can come accross as incredible? What about away from the workplace? NEVER broken the speed limit? Never crossed at a crossing when the red man was showing? What they are looking for is someone who follows the rules (SOPs), but who can still make decisions and perhaps break the SOPs if they have to. It's all about ability to think clearly and make sensible decisions based with what is occuring, not necessarily just being able to recite the good book according to the company DFO.

Nice answer to seven, can't argue with that, BUT, tell them about a time when YOU showed good leadership, that's what they are really asking, not what the theory is.

So I am not trying to knock you Deano and you do say at the end that you would elaborate, but for everyone else reading you need to understand that you have to think about YOU and YOUR qualities, not just a stock answer and ALWAYS remember that they want to hear about when YOU showed the qualities that they are asking about, tell them 'when I did this....', not 'if I was in that position I would...' BE SPECIFIC.

So to answer lucky_strike, what they are after is the characteristics that you possess, your experience and how you can apply it. If they ask about what makes a good leader/ captain etc, what they mean is 'would you make a good captain for us'? The only way you can PROVE that is to tell them about your leadership/ captaincy skills. If you have never been a captain it doesn't matter; tell them about when you have been the leader of something, be it Boy Scouts, Forces, manager in another job, charitable work etc etc.

When they ask about weaknesses and failures they are getting to your core and finding out if you are the sort of character who knows their weaknesses and who either just accepts them or strives to do something about them. What's the relevance? Well during your first big type rating you will experience a very steep learning curve. If you struggle with something do you accept a lower standard, or give up, or do you recognise the problem yourself (without your instructor having to go on and on about it) and take some action to get to grips with it?

It's not rocket science, but you really need to give it some thought before any interview as an ill prepared candidate will fall into their own trap. Remember, the interviewers WANT you to pass, but reality is that many candidates will trip up and fail themselves. It is all about RISK. Risk for the employer in trying to employ the best candidate(s) and RISK for the interviewee to minimise the chance of failing before the job offers are handed out. You can manage your RISK by being fully prepared.

Good luck.

PP
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Old 3rd Oct 2006, 10:37
  #327 (permalink)  
 
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The answer isnt necessarily important. For example, bending the rules - I have heard questions on a similar vein, like have you ever sped in a car (presuming you drive). I defy anyone to say that at some time in their life, they havent - even if its an accidental 2 mph over the 20 limit (or even doing 7MPH in a 5MPH limit). So you answer honestly and say yes. And then they can (if they feel like applying pressure) start asking more and more brutal questions, like why you think its ok to break the law, and if you speed, what else do you find acceptable. Its how you answer and how you hold yourself that is important.
Bending the rules has some deep foundations. For example airlines have SOP's which are stuck to pretty rigorously. This is not only so that everyone is singing from the same hymn sheet, but if you stick to SOP's then if anything happens, then you can be reasonably happy that you were doing exactly as you should. However, there are times when you can and should bend/snap the rules. A captain incapacitaion? You want to get down as soon as possible, so if the weather is below minima to make an approach, you make one anyway. The situation requires it. For all of the questions, the interviewers are simply looking at whether you give a logical, well thought out answer. So yes, you bent the rules at one time. Was it safe? Why did you reach that decision? Would you do it again? What were the consequences? From that one question, there are plenty of background questions...just have a think around the whole idea.
Hope this helps.
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Old 3rd Oct 2006, 10:55
  #328 (permalink)  
 
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I do find with some of these questions that you're just playing a big game of tick the box with the interviewer. The whole "tell us your biggest weakness" question isn't really what it says on the tin at all. It wouldn't be a weakness if you've done something about it, what they really should be asking you is.... tell us how you were not so perfect in the past but how you've now corrected this minor indiscretion (and notice how it is always a minor one) thus turning you into the model employee. I'm not bitter..honest..lol..but I do find these kind of interview questions just a bit shallow and formulaic, surely the HR department can come up with something better!
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Old 3rd Oct 2006, 12:45
  #329 (permalink)  
 
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Originally Posted by The Mixmaster
I do find with some of these questions that you're just playing a big game of tick the box with the interviewer.
Of course you are! That's the whole point of an interview. Methods used in the past have been the old friendly chat with the Chief Pilot, the two-on-one interview where one plays good cop, the other bad cop, and now we have the HR driven 'Key Events' interview where they try to put you fully at ease in hope of getting the best from you.

It is all about them building up a picture of you as a potential employee in the space of 45 minutes to an hour. You could argue that the best way to get a proper picture would be to follow you round for a week or two and observe you day to day. That of course is unrealistic, so they are trying to get a snap shot in a very short space of time. They are asking about your experiences and how you dealt with things, what decisions you made, what motivations you had, what justifications you made for these decisions and what your perceptions are of the 'ideal' employee etc.

I fail to see how in 45 minutes you could get a better picture of an individual by asking something else.... your personality is described by your characteristics, your decision making style, how you react to situations, whether you choose to do 'this' or 'that', i.e your preferences. This is why they often run the personality profile test before they interview you. It is all about trying to get an overall picture of you and running the psych test on personality can give them some sort of 'scientific' idea about you which they can either re-affirm or deny through interview questioning. For instance, your profile might say that you lacked leadership qualities (compared to the 'norm group' of other current job holders). They could then ask you for an example of when you have been the leader of something. Answer that with a good SPECIFIC example or two and you may allay their fears. Be unable to come up with something, or talk in generalisations of 'how you would lead' and you will probably confirm their thoughts. You won't know the results of your profile before the interview and not all the interview questions will be about areas where you haven't shone.

You need to come across as honest and genuine, so the old addage 'just be yourself' is a good one. It doesn't mean don't prepare though, it means find out what the selection is going to entail, the sort of questions being asked at interview and think about how you would deliver your experiences in a manner which will answer their questions in a positive light and show them your best. It is not always the best candidate on paper that gets the job offer; it can often be the best prepared candidate.....

PP
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Old 3rd Oct 2006, 19:41
  #330 (permalink)  
 
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Originally Posted by Pilot Pete
It doesn't mean don't prepare though, it means find out what the selection is going to entail, the sort of questions being asked at interview and think about how you would deliver your experiences in a manner which will answer their questions in a positive light and show them your best. It is not always the best candidate on paper that gets the job offer; it can often be the best prepared candidate.....

PP
This is the point I was trying to make. Merely by preparing better model answers for a "tick this or that box" type question could get you the job over someone who would actually be better for the job. It seems that these days you can prepare for pretty much every answer at interview beforehand which, in my opinion, merits those who can memorise good answers rather than those who can think on their feet and provide relevant answers from genuine experience. I'm no HR expert, and I can't really provide any other alternatives (although chat with a chief pilot sound slike something that would work well), just sounding off about something that bugs me slightly!
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Old 3rd Oct 2006, 20:31
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Originally Posted by The Mixmaster
It seems that these days you can prepare for pretty much every answer at interview beforehand which, in my opinion, merits those who can memorise good answers rather than those who can think on their feet and provide relevant answers from genuine experience.
Like I said, you need to prepare good answers FROM your experiences. If you make it up or copy someone else's answers a good HR interview and test set should see through this, or at least have them thinking that something doesn't quite seem right.....

PP
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Old 3rd Oct 2006, 20:47
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Either way it still merits those who can memorise answers over lateral thinking whether it's YOUR experience or not.
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Old 3rd Oct 2006, 20:57
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Originally Posted by The Mixmaster
Either way it still merits those who can memorise answers over lateral thinking whether it's YOUR experience or not.
It's not memorising answers over lateral thinking! It's delivering EVIDENCE of your attributes and suitability for the job by RECOUNTING your experiences. What lateral thinking do you need to do in an interview? I think you misunderstand what an interview is about. Lateral thinking comes in something like a group exercise where you are faced with a problem(s) that you need to work as a team to solve.....

If you cannot express yourself by recounting your experiences to them then I would suggest you are lacking in communication skills, incidently, another attribute which they will be looking for in suitable applicants for pilot employement.

PP
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Old 3rd Oct 2006, 21:12
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Oh really PP, is that would you would suggest? Before you make such remarks how about you consider if I ever mentioned that I had a problem recounting my own experiences. I think you'll find my main argument was about how the interview process is shallow and generic. How it takes a formulaic process that anyone can really prepare for by applying their own examples. You said it yourself, the best candidate on paper can be looked over for someone who has PREPARED better. Do you not think a process merits preparation over ability and memory over applied thought is an inherently flawed process?

I think you misunderstand what I'm getting at

And by the way this isn't some bitter gripe developed through my own personal experience. Its something thats always bugged me about interviews whether it be in the aviation industry or not.
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Old 3rd Oct 2006, 21:59
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I think you misunderstand what I'm getting at
I understand what you are getting at, I just disagree with your opinion (and so do the airlines).
How it takes a formulaic process that anyone can really prepare for by applying their own examples.
That's what they want you to do! It makes it even for everyone, so that you can compare each based on how good/ relevant their experiences up to now have been. It is not meant to be a test of how quickly an individual can 'think of something'. I could put the counter argument that just because you can think of something quickly doesn't mean you have better attributes than the chap who has really thought about what they have achieved in life before an interview and then presents this well. Without preparation he may be at a disadvantage to the 'quick thinker', but on closer scrutiny he may have better, more relevant experience that he would not have presented well without preparation.

It's not like there is a sheet of 'right answers' out there that 'Mr Memory' just learns and can then become the best candidate for pilot recruitment. I don't see why you think that 'formulaic' is bad and 'lateral thinking' is good (you haven't answered why you think that makes a better interview candidate).

Just how should they do it? Like I said, spend a week with a candidate and see them warts and all would be much more enlightening, even more so if they were secretly filmed, but unfortunately for the recruiters that is not an option and would cost too mcuh anyhow. So how do you think they should do it?

The whole reason HR use psychologists and their associated tests is to try to get around the 'good liar' who could look like the ideal candidate with all the required attributes when having the cosy chat with the chief pilot.

It could be argued that the guy with the best attributes who doesn't sell himself effectively and therefore loses out to another candidate is not the best person for the job. Remember, it's not just the best person they are after for a job, it is an adequate candidate who meets the minimum required grade, or possibly several of them. Every organisation has undesirables that manage to get a job, but on the whole the recruiters do a pretty good job and thus are reasonably happy with their system (in aviation at least).

PP

By the way I was refering to you generically rather than you personally.

Last edited by Pilot Pete; 3rd Oct 2006 at 22:10.
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Old 3rd Oct 2006, 22:38
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I guess it comes down to the fact that we're looking at it from different angles, you do make valid points about how the process is fair in that they weigh up each individual's examples but I just believe that certain parts (check my original post) of the interview process are pretty shallow this might just come from me watching a lot of The Office and finding all this "work as a team, tell us your weaknesses" management-kind of chat very robotic! I mean we can all write and speak about what great leaders/team workers/reliable/responsible people we all are but does this really get to the bottom of it all? I know you're gonna claim there are no better alternatives and you're probably right, but just because it may be the best overall system does not mean it is flawless. I still argue that communicating a relevant point in a more on the spot scenario rather than a prepared environment makes you a better candidate but thats something we clearly ain't gonna agree on.

Anyways I've had enough of this essay writing to try and prove a point that in the scheme of things I don't really care about!! lol

Take it ez

MM
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Old 3rd Oct 2006, 23:26
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PP

Thank you for your comprehensive critique, appreciate the time you spent on it, I did, as I say brush over the questions, I was rather zombiefied by my night shifts and trying to answer them at 3:30am, I will however, answer them again now and will try to elaborate where possible and clear up some of my comments.
First off, I will say that I am certainly no angel, not by any stretch of the imagination, I'm sure my good wife can testify to that , also I think the term "losing your temper" is rather subjective, and by this I mean my interpretation of this statement is that if one loses one's temper, they have lost it completely and are in a fit of rage, this is something I have not done to my knowledge, I have however, got very irate and angry of course, so I shall deem the term "losing one's temper" as getting very angry & irate when I answer the question

1. I last lost my temper was when I was driving down a country lane where I live and the local "news reader" who had lived in my village for a couple of months decided to drive his car in the opposite direction to me at a rate of knots which meant he was almost on 2 wheels when he came around the corner I was approaching and then took the side of my car out whilst I had come to a stop, he then accused me of going too fast when clearly I was stopped and his car stopped half way up the hill which indicates his speed. Then I had to take a 50/50 on the insurance claim

2. From memory I cannot remember losing my temper in the workplace.

3. Many times, the nature of my business is one of customer service, and customer KPI's are of the utmost importance. An example of this as follows, I work in the printing industry and at the time I was in charge of a high tech printing press, a customer calls and asks for a certain product to be delivered Sunday morning, the only chance we had to produce this was to run outside our shift pattern, shifts are 12hrs long, and on this occasion I was working 6pm Friday to 6am Saturday, which is when the factory closes until Sunday morning, this coupled with the hour long journey each side of work means my working day is 14hrs, the only way to ensure the customer received his product on time was to work well into the Saturday morning which meant staying at work an extra 4hrs, thus eating into my sleep time and meaning I had to miss my game of cricket that weekend.

4. Strengths, 1. very team orientated, managing a team of 40 at work, captain of a cricket club 1st XI, captain of a snooker team etc, at the same time as being a leader I have always had people above me in the seniority chain, this has never been an issue for me, I see this as an incentive to strive to get as high as I can on the career ladder, and an opportunity to feed off these people and learn as much as I can to enhance my knowledge of the job in hand.
2. Strive for perfection, and what I mean by this is that I am always looking for ways to improve or make easier small and large tasks in hand, for example, is there any need for me to be doing all this paperwork? can I create an excel spreadsheet that means I can enter figures and it will come up with the end result alot quicker? how can I turn around this printing press more efficiently? how can I prioritize the faults in the product to minimize wastage etc.
3. I will always hold my hand up if I am wrong or have made a mistake, there is no shame in this.
Weaknesses, 1. I can get bored easy, and I mean in the long term, for example if I am stuck in the same role for a few years without any goal, if there is an end result like a promotion in seniority or to captain then great, I like to climb the career ladder thus always having an aim, I feel this focuses the role I am already in to strive to do the best possible to put myself in a position where I may be considered for promotion, if my role happens to be "dead man's shoes" then I generally take on more workload, i.e. distance learning degree etc.
2. I cannot think of anything else that stands out
3. I cannot think of anything else that stands out, there are a couple of things that I feel I have corrected in myself already if you would like to hear them

5. What would I change about myself? I would change the fact that I can't think of anything "major" that I would change about myself
Pete, I think I need to come on your course

6. In the workplace, rare, rules are there for a reason, H&S cannot be compromised for anybody or anything. I have to admit to a couple of small breaches at work, flourescent jackets are mandatory for the haulingway and yard, and on a couple of occasions when there were none on the hangar to wear I have gone out without one, I have handled flammable liquids without eye protection as well.
Away from the workplace yes I have broken the speed limit on occasions, and I have wore my muddy shoes into the kitchen behind the wife's back

7. A good leader will never raise his voice, he will be firm but very fair, there will be no favouratism towards anyone, he will know the facts, he will lead by example, he will back his management, and he will never expect someone to do something that he isn't prepared to do himself.
I have a few examples that I'll keep to myself for the interview

8. Certainly by being as stated above, this encompasses both points of Q8, one missing is that praise goes a very long way, never be too scared to praise someone for a job well done.

Enjoy
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Old 7th Oct 2006, 15:55
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Thanks everyone and Pilot Pete for taking the time to pen down your suggestions . Will make the most of it . Thanks again .
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Old 25th Oct 2006, 13:52
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Interviews - Technical and ATPL Subjects

What sort of questions have newbies had asked at interviews? I'd imagine the most common questions would revolve around Priniciples of Fight, but any others that you regularly hear?
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Old 25th Oct 2006, 19:53
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Be careful. Many airlines ask NO technical questions in their interviews for pilots. Why? Because they can see evidence of your technical ability (or lack of!) by looking at your ATPL pass certificate. This means they can spend more time finding out about YOU as a person, rather than seeing if you have read up recently on your ATPL subjects..........

PP
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