Collecting dog from LHR
 

[dear mods - could you possibly move this into the ground crew forum?]

[apologies if in wrong place, but 'freight dogs' feels more right than 'SLF'! mods please move or not as appropriate]


I've got a dog to collect on Monday from BA World Cargo Premia. Simple question - how long after the plane lands should I present myself at the Customer Reception?

In more detail, it's on BA485 from BCN. That's a 2:20 flight; the waybill specifies an average transit time of four hours.

Apparently the dog may be detained for anything up to two hours for observation - but do we need to be there the moment he becomes available?

I've tried phoning, and after getting "put through" numerous times, arrived at a phone that just rang out.