The common systemic problem
 

"The Peter Principle" Look no further - this says it ALL.... You can tell from that stupid FU****G chart..

Call out the trumpet player and have him play Taps....:sad:

As concerning as that image is, the positive bit is that at least they know they need to change the way they think. My hope is that they come up with something better than cutting costs and the product. That image is akin to our CRM, which also uses some dumb terms to get us thinking differently. Hopefully they are getting more from their reprogramming than I do from CRM.

Hopefully at some point someone will remember that a hexagon has 6 sides.....

This is a humorous image taken off the internet...

Quite a good satirical metaphor for the corporate mumbo-jumbo CX management is currently using to try and explain the mess they've put this joint in while performing amazing contortions to avoid blaming themselves.

But still clearly meant for humour... how gullible exactly are some of you guys?

Very. Very gullible. Anyway. Where's the harm ? It's wholly believable with the rolling goat f@@$ that we currently enjoy. And for a number of years there was something very similar in MICM's office.