PPRuNe Forums - iJourney

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You are correct... it's XF (mis-typed in the earlier post).

And yes, it has been brought to their attention.

iJourney is saying we stop flying all services to AKL on 26 March and resume services middle of June. Can't find those changes to destination written anywhere. Are there many more ports we are shutting down?

"...no PFC may be collected include air carrier employees or others receiving transportation against whom token service charges are levied..."

An argument could be made that this doesn't apply to CX staff as we pay considerably more than a 'token service charge' for the privilege of a staff ticket!

And who says we're 'non-revenue passengers'? I've always been under the impression that staff are regarded as an excellent source of revenue!!

A Zed fare is a "token service charge." Purchase a Zed ticket on myIDtravel and you will notice there's no PFC.

How do you get a breakdown of the individual taxes on myIDtravel?

When you purchase a Delta Airlines Zed from myIDtravel, Delta Airlines sends you an email with an itemized receipt. My last booking email looked like this

Total Tax: 9.83
Itemized Tax: 2.50 AY 3.80 ZP 3.53 US

When you book an AA Zed via Cathay's system for the same route, you are charged four taxes:

Tax Code Tax Amount
US 19 HKD ($2.44)
AY 20 HKD ($2.50)
ZP 30 HKD ($3.80)
XF 35 HKD ($4.50)

The "US" tax is 7.5% of the fare, that is why the Delta Zed is more (Zed Medium versus Zed Low). The AY and ZP taxes are fixed at $2.50 and $3.80.

Waterskier,

I hope you send this info to BN and get it fixed! That's good info!

For my travel companion in ifly I get concession not available when I select One World Pool. Anyone else experiencing this?:bored:

Another success with the PSS change over.

Quote:

Dear Mrs ##########

Please accept our sincere apologies for the recent increase in call waiting and handling times and email response times at Asia Miles Service Centre. As you know, Cathay Pacific and Dragonair have been experiencing a number of technical issues following the biggest system upgrade in their history, and various aspects of our services have been affected as a result. We would like to thank you for your patience and understanding over the past weeks.

Cathay Pacific and Dragonair have been working closely with their system provider to rectify the system issues, and work-arounds are being deployed to help resolve some of the problems. Progress has been made, particularly in improving the stability of online services, and we expect the situation will now gradually improve.

For the duration of these temporary service issues we strongly encourage members to take advantage of Cathay Pacific and Dragonair's online services at Online Flight Bookings, Ticket Bookings, Airfares, Promotions - Cathay Pacific International and Online Flight Bookings, Ticket Bookings, Airfares, Promotions for bookings, flight award redemption (except upgrade awards) and Manage My Booking services, such as specifying seat and meal preferences. To help us serve you better, you can also update your profile by logging on to your Asia Miles account.

We would like to reassure you that all our staff are working as hard as possible to restore our services to normal operational levels. Thank you again for your support during this period of adjustment.

Yours sincerely,

Steve Rackstraw
Manager Member Services
Asia Miles

THE WHOLE SYSTEM IS CONTINUOUS GRINDING AWAY AT CONDITIONS OF SERVICE THAT HAVE DEGRADED SINCE 1993.
MANAGEMENT LIKE A GAMBLER ON THE ROLL ,NEVER KNOW WHEN TO STOP AND PISS OFF EVERYONE IN THE PROCESS.:mad:

there's no need to list. It's done automatically. Some of the outport counter staff may not know that though. I've quite effortlessly flown foc on the new system and it was flawless.

Helsinki to LHR. One option iJourney returned was:

09:25 HEL 11:30 CDG
Non Stop AY 879

13:50 CDG 07:15 HKG
Non Stop CX 260 Probability

09:20 HKG 13:10 JFK
Non Stop CX 830 Probability

18:10 JFK 06:20 LHR
46hr 55min Non Stop BA 1511

Only after specifying Finnair did it come back with this crazy option.

08:00 HEL 09:10 LHR
03hr 10min Non Stop AY 831

Downgrade from J to EY

Sorry if this has been covered before, could not find it in the user guides on company site.

If I have a Flown J ticket and listing but only offered an EY seat, will the amount deducted be the J price and I then request a refund. Or will the deduction from my account be the EY price ?

Thanks in advance.

Quote:

If I have a Flown J ticket and listing but only offered an EY seat, will the amount deducted be the J price and I then request a refund. Or will the deduction from my account be the EY price ?

Recently had this discussion with someone who encountered this issue on a multi sector trip. He was apparently advised by ground staff that if he accepted an EY seat, it would be considered a 'voluntary downgrade' and he would be charged the J class fare.

Did not sound right to me - but haven't had a chance to query it further.

Fortunately, he managed to get on to the ticketed class on all sectors - so didn't get to test the advice.

Appreciate your response Seven, no reply from staff travel to my question.

Guess I'll find out tomorrow.

Cheers

Just had this same situation although is just a single sector ticket. If you go to iFly Staff and under the leisure travel button is a past bookings link. Click that then highlight the trip in question and view details. It gives a breakdown of what you had ticketed and what the actual travel class was and how much they are going to take via direct debit.

Couldn't get on and asked if the new system would automatically put me on tomorrows flt. Groundstaff said no system doesn't do that, you must rebook, and reminded me that even though I didn't get on today I still have a listing/booking in the system for today that will turn into a no show as far as the company is concerned.

So even if you don't get on, make sure you cancel your bookings for that flt or the company will be upset with you for booking for a flight and not travelling.

Even though there wasnt a seat available for you.

But hey, there's Starbucks at the airport.

This "NoJourney" is a crock of excrement. Pricing Error, airlines you can't travel with until you've applied for a letter of introduction which results in a two week wait, etc, etc, etc.....
Seriously, is this the best an airline such as CX can come up with after all the time and manpower that went into it? Why is BN still employed? You throw a few peanuts and you're given 24 hours, but screw up an entire project and you get to walk "The Street" with your bearded head held high and your cell phone stuck to your ear.
What a joke.
:ugh:

Why wouldn't you have a return ticket? Unless you are not going to come back!

"As of 1 April". I think that says it all.:ok: