Branson
 

https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1http://https://www.linkedin.com/puls...0VNWBffmXZ1nU1

The grass isn't greener at Virgin, same type of c###s running the place.

I do think that Ms Hyacinth is stating the bleedin' obvious - or it should be to an experienced manager.
Having said that, her comments are well worth repeating but that little maxim of Branson's is a trite oldie. Being nice to your employees is good but coming along and cherry-picking legacy operators established routes is even better ;)

Original URL below copy and pasted URL (spaces in https intentional as coding is legible):

h t t p s ://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1

At the bottom of Reply to Thread
Click Go Advanced, this opens additional iconography
Click on Prune Earth symbol/ link symbol
A box appears reads: Please enter the URL of your link: http://
Delete the http:// and paste your URL
See below, spaces in [U R L are to make coding legible :

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"]https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1[/U R L]

Delete the second URL script after the first =0VNWBffmXZ1nU1"] and before [/U R L], ie everything between: ] and [ the bit below:

h t t p s://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1

Should now look like this:

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"][/U R L]

Between the opposing square brackets ][ call it what you will at the end of the coding:

How you Treat your Employees will determine the FATE of your company!

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"]How you Treat your Employees will determine the FATE of your company! [/U R L]

Without the spacing I added to the URL it will look like this:

How you Treat your Employees will determine the FATE of your company!

Next is when you sell your company and get out of the Airline business!!!

Wow,

I fly with people who have come from QF, EK, VS, CX etc.
The paradigm has shifted.
There are no more airlines. They are just a business and if you are at the coal face you are a cost unit, a liability that must be reduced.
QF have mastered the "“turn off” your employees" shift and CX are working on it at flank.

P.S. "Dad, what's coal"?

Shot Nancy
You have summed up the modern world very well. Worse in some ways than stereotypical stories of Mill Owners in t'North (of England) . The them and us divide is very very much there and people, be the shelf stackers or A380 Captains as you say are just a cost to be cut.

of course this comes through in the awful customer service we so often get but the people at the top move on to the next victim before the damage they do becomes too apparent.

If I see this one more time, I'm going to puke. I was one of his employees just prior to 9/11 and he had no compunction in making the surplus (including me) redundant. A lot of Virgin employees were treated like garbage at the time, morale was rock bottom and we didn't give a sh!t about the company, let alone the customers. As result, the company suffered.

Dan, according to mates there now, they learned from that and have improved accordingly. Something that never seems to happen here at CX.

BusyB, I remember in the mid 1980s when we were invited to drinks with Sir Adrian Swire that he mused to a group of us, "You know, I think we may be out of the airline business by 2025".

Such visionary planning is what kept the Swires ahead of the rest, until the third generation after Sir John showed that they had no clue about visionary planning, and only understood the platitudes of their management studies at Fontainbleu.

Swires never really understood that you needed the absolute best of Chinese directors to handle the transition to the Asian century. They wouldn't pay for them, they did not trust those who were smarter than London, so they got the mercantilist mediocracy that we have seen over the last few years.

Old Sir John must be up to 10 RPM in his grave.

anxiao

That shows the difference between then and now. What Swires bother to take an interest now. Its as if the parents have left the kids to play with the trainset and couldn't care what happens to it. All our Directors and Pilot managers behave like spoilt children.

True Love Bloomberg 280717

Branson Buffett Quartz 280717

They didn't. They made a whole batch more redundant in the GFC. And I still have lots of mates at VS. They complain as much as we do.

sounds familiar 500 job cuts at Virgin!

It's their time to win too!

Meanwhile, Delta is making money hand over fist while treating their employees with sincere respect and industry leading pay and benefits. Their product continues to improve while the network grows into new routes and hubs. I don't hear any of the belly aching you hear incessantly from CX. Instead of summer courses at Stanford GSB, maybe our execs ought to be doing internships in Atlanta. Honestly, they would probably learn a lot more about how to properly run an airline.

As Rod said a while back: CX will keep pushing until the pilots push back. That is why other airlines treat their pilots better: they know that their pilots will push back....

And then the pilots vote out the AOA Pres that was pushing back!
Perhaps there are more than just a few million dollar morons in our midst.

Crawl before you can walk, Atlanta's next summer.