Article: Why We Miss the Good Old Days of CX
 

Although there are some typical media exaggerations/simplifications in this article, the author otherwise hits the nail on the head about today's Cathay Pathetic:

Why we miss the good old days of Cathay

Nailed it! :{

Hello Kitty!!!

Hello!!!

Is anyone home????

The problem is communication.

Bring back Tony Tyler.

Good point, BBB.

Wasn't he director comms or something? Is there such a post still?

It would be called "Director Talk" in the current meme.

As a non-yammer-er, I wonder if this is on there? And is M@rk H taking names of those that hit the Like button did he did recently with the mystery of the manager pilot, or the Capt. who dared complain when stuck down line.

On the theme of communications being a problem...the real problem is that there is too much of it that it has become useless clutter.

To simplify matters:

-Cancel ISP provider
-Cancel mobile phone
-Have one contact phone number in HKG-landline on message bank
-Roster delivered in paper form into mailbox at flight despatch
-Communicate via hand-written fax or better still letter

Problem solved with comms..back to aviate and navigate.

Would probably clog up the system but where in the contract does it state you need to be connected to the internet or have a mobile phone that you pay for?

What do passengers know anyway?
:}

The wheel was falling off when Tony Tyler was the CEO. The culture of the management / Swire needs to change completely.

Barry White
 

It has all gone downhill since they stopped using Love's Theme.