Survey results are in...
 

Reuters, AAP agencies. 14 July, 2014

Hong Kong based airline, Cathay Pacific, today released results from an internal, company wide survey that is making waves across the global airline industry.

In May-June of this year, the Hong Kong flag carrier asked all of its employees to participate in a voluntary survey. Aimed primarily at discerning the level of job satisfaction amongst its 30,000+ employees, the survey questionnaire had both general questions answerable by all employee groups, and questions targeted to specific departments within the airline, such as catering, bathroom/janitorial and uniforms.

Whilst the results of the survey reveal some surprises, it's not all "plane sailing" for the Swire run carrier.

Cathay spokesperson Wepu Tui shared some insight: "The survey was aimed primarily at discerning the level of job satisfaction amongst our 30,000+ employees," but noted that "the results of the survey reveal some surprises, it's not all "plane sailing."

Tui made special mention of the results of the questionnaire filled out by the flight crew department of Cathay Pacific, but conceded that the relatively poor turnout was due in part to pilots flying and not having access to the internet.

"Many of our flight crew had to fly during the survey months, May and June, and we don't have inflight internet access as of yet, so that no doubt contributed to the relatively low pilot return on the surveys," he said.

Tui added that the management of Cathay were at the forefront in the airline industry in arresting this disheartening, but not unexpected return. "We're putting in place a policy of inflight web access for flight crew so that future surveys, company policy changes and Intraweb home page updates can be readily accessed by the crew. We're moving too towards a paperless cockpit, so crew are free to send a fax or paper report of how the paperless cockpit is working out. Letters of confirmation of receipt of paper reports about the paperless cockpit will be forwarded to crews individual mail boxes."

Asked about the general level of satisfaction amongst employee groups, and pilots in particular, Tui was effusive in his praise for the survey results.
"There were a few standouts," he proudly noted. "Fully 12% of the pilot group didn't strongly agree that their rosters were fatiguing and at times unworkable, so that's a great result for us. It shows our policies are working, our profit targets are in place and the general level of satisfaction with catering is at an all time high of 88%, matched dollar for dollar with our load factors."

Questioned on the correlation between the pilot rosters and catering, Tui noted that only if pilots were on duty and flying could they be eating the catering, supplied free of charge he added, so therefore the strong non-agreement with rosters reflected the commonly held management view that fuel policy was adequate and the circadian disruptions were in line with cargo uploads from the mainland and South East Asia.

"As a company we pride ourselves on supporting our staff to do their jobs. The flight ops personnel have almost unanimously agreed that flight crew operating manuals are on board the aircraft, a near perfect score. We're very happy with this result."

Claims that the piloting crew were dissatisfied with recent company and union negotiations on pay and rosters are unfounded, according to Mr Tui. "There weren't any questions in the survey on that, so it's not true. All our flight ops crew are happy and this shows in the ratio of flights that end in a landing. Again, a perfect score."

"It's a clear demonstration that our company car parking policies are sound, and our weather department is generally up to date. With summer set in and the weather warm, it's important that information be current and up to date. To mitigate any potential roster or pay issue with crew, we've employed an extra carpark attendant to ensure the summer runs smoothly."

Reuters/AAP press

:D

fantastic!

Monster,

You've missed your vocation. Brilliant:ok:

Excellent!! :D:D:D

I just wanted to resurrect an old account to say well done: This is easily the best thing I've ever read on Fragrant Harbour :ok:

That was brilliant!

Brilliant, well done.

Broccoli :ok:

I missed the irony in it too, perhaps because I don't have a car park?

It does read like the spin doctors. Well done. :ok:

So very true ....and spot on the money .:ok:

Claims that the piloting crew were dissatisfied with recent company and union negotiations on pay and rosters are unfounded, according to Mr Tui. "There weren't any questions in the survey on that, so it's not true. All our flight ops crew are happy and this shows in the ratio of flights that end in a landing. Again, a perfect score."

So because one of the burning issues didn't have a question everything is fantastic what a crock . A total disconnect from reality!

reminds me of Marie Antionette " No bread , well let them eat cake instead "

Apologies to Marie because apparently she never said that, but why let the truth get in the way of a good story. It was an insensitive remark made 100 years before by Marie Therese displaying ignorance or total lack of understanding, just like the one above

Oriental flyer
 

All that stuff about Marie Antoinette is a bit intellectual for us.

Aren't you a bit too smart to be a pilot? :E

There's a few people here I'd like to sell a used car to!!!:D

Absolutely brilliant !
You pay attention, I am sure they will cut and pasteand use some of your lines.

Wel done monster, and then some fell for it. Maybe shows you can expect anything from this management.

I'm indignant!!!!!!!!

The Management.

Here's to your bonus matey! Someone's got your measure at last - quite brilliantly too.:ok:

I'd like to say how happy I am that we won another pointless, stupid waste of time and money "Award"..........

"The MH17 incident has naturally overshadowed everything else that happened this week, including the big news for Cathay Pacific – the winning of our fourth World’s Best Airline award from Skytrax." Quoted from icx

Awwww :{

Oh my giddy aunt!!!
How did CX manage to fit both of those events into the one sentence???

Caring company?? Yeah, they care a lot about the lost airtime and free publicity.

A mature, caring and well lead company would tear down all the glitter and pomp at Cathay City and replace it with a message board in respect to our lost brothers and sisters at MAS and their passengers. A sociopath company will continue to take selfies in front of said glitter.

I wait with baited breath to see what sort of company Cx proves itself to be.