New GMA letter.
 

Just a heads up. Got a new letter from the GMA in the inbox. Some interesting reading. Seems to have a much better attitude than her predecessors, which has been confirmed by more than one person who is working with her regularly. Maybe things are gonna get better??!! :hmm:

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Couldn't have gotten any worse. We're starting from a pretty much rock-bottom benchmark following the last incumbent.

Be very careful-
 

-of getting fooled again. What has happened is that she has been successful in stopping your voted in contract compliance. Remember, she works for them and NOT for you! She was hired for a reason. Both CX and KA have had promises made before only to be let down, this has happened a number of times.

Talk is cheap and until she actually does something, which I don't believe she has, I would not trust another CX manager at all. Two letters now but no action. At 112 days, what has she been able to accomplish actually?

Ladies and Gentlemen, we have both been to this circus before and know what it's all about. Tricks, slight of hand, clowns etc. are all used to stun and amuse. I stopped buying anything any manager from these companies say any more.

I am really interested in the Paris base issue. Why, because of what may happen to many of my ex colleagues in Manchester. Oh, wait, they all get trained in the right seat now! That sounds like a great deal does it not??? Was any of this mentioned in the letter? How about your SHP or bypass pay? See where I am going with this.

She may be just another magician using neat tricks, like bases and new rostering systems, to sucker you in. No details of course.

Good luck. I hate to be a cynic but I just ain't buying it.

I'm with you D & N. Perhaps it is a bit of the beaten dog getting a pet!! :}

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She has been hired to improve communications with the Pilot Body, to give us what we want in terms of pay, and to address, positively, the list of outstanding issues the AOA has had on file for years. :ugh:

In these days of serving Business Class passengers Salt and Pepper in plastic sachets, do you honestly think we will see an improvement to whatever it is that puts a smile on our face - whether it be pay, improved rosters, less work etc etc.

She'll learn. Strategy is way above her pay grade (huge as it is) and nothing meaningful will be given away by her or any underling sitting up there. They simply do not have the authority and will do as they are instructed by Swire House and London. Simple as that so don't hold your breath.
How bloody predictable............

It is truly distressing to believe that anyone thinks anything will change under the new governance. Come on guys and Gals how many times can you be kicked before you realise the promise of that juicy bone is not coming!!!!
Smoke and mirrors and drag it out. CX trademark. :ugh:

20% and no giveaways on productivity.

Nice image but what lies behind? SK
 

I believe SK is back in the front seat on Cx side in neg yesterday! :mad:

Is she unable to roll up her sleaves and correct the wrongs.

Certainly getting him back is not going to cut it.
He'll be protecting the mistakes from the past..

Let's take the gloves off and stop wasting our time with small talk.

I assume her main priority is to delay any industrial action till after christmas and CNY. Scheduling meetings to talk about what they will discuss in the next meeting is effective!

Sounds like you have a crush on her, ol' monkey :}

If SK is really back, then that is a slap in the face and tells us much about their real intent.

Just rumor, or was SK truly on their side of the table at the negotiations? Things cannot move positively with him around. I thought we were rid of him?

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what negotiations
 

??????????????????????????

There is ALWAYS a reason for them behaving like this.

Why do I get the feeling this will all end in tears?

Still we have people working on G days. Still we have people volunteering to try out new Sim profiles free of charge. Still we have people willing to "help out"!
What would you do if you managed a disparate, self interested bunch like us?? Take the piss ALL THE TIME!
QED.
Why are we not all doing CC already? I do.

All just smoke and mirrors to distract from the new FTLS and rostering practices. (Clearly an unpleasant rostering deal is on the way if they are introducing it after the Christmas / Chinese New Year peak).

Like the rest, I just don't buy the nice guy (girl) act.