Go Back  PPRuNe Forums > PPRuNe Worldwide > Fragrant Harbour
Reload this Page >

CX, once again making the news for all the wrong reasons

Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

CX, once again making the news for all the wrong reasons

Old 6th Aug 2019, 03:00
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2009
Location: No where
Posts: 687
CX, once again making the news for all the wrong reasons

Let's see how many more people we can p*ss off.

https://www.zerohedge.com/news/2019-...ms-and-airport
Air Profit is offline  
Old 6th Aug 2019, 03:49
  #2 (permalink)  
 
Join Date: Feb 2018
Location: #N/A
Posts: 66
Originally Posted by Air Profit View Post
Let's see how many more people we can p*ss off.

https://www.zerohedge.com/news/2019-...ms-and-airport
Is the CCTV they are capturing really from these IFE units? Or is it the case that they have general CCTV on the aircraft (like any other mode of public transport), and the IFE equipment units happen to have cameras integrated, but aren't used at present.

Can an aircraft feasibly store video feeds from 300+ cameras simultaneously anyway and store enough data for a long haul sector?
rationalfunctions is offline  
Old 6th Aug 2019, 10:48
  #3 (permalink)  
 
Join Date: Nov 2005
Location: Extreme
Posts: 292

“Big Brother is Watching You.”


― George Orwell, 1984
Shot Nancy is offline  
Old 6th Aug 2019, 11:12
  #4 (permalink)  
 
Join Date: Dec 1998
Posts: 709
Originally Posted by rationalfunctions View Post
Is the CCTV they are capturing really from these IFE units? Or is it the case that they have general CCTV on the aircraft (like any other mode of public transport), and the IFE equipment units happen to have cameras integrated, but aren't used at present.

Can an aircraft feasibly store video feeds from 300+ cameras simultaneously anyway and store enough data for a long haul sector?
It's not the 'facts' that matter, it's the optics that count. A lesson this arrogant, tone deaf and unaccountable management never seem to learn. With the coming data breach fines (expect hundreds of usd millions), lowering revenues due to the mess created in HK by a CX-like arrogant and tone deaf government, this latest bad publicity, a collapsing stock price etc, etc...you can expect another decade of no pay rise, no 13th month, no profit share (haha) and basically no career. Sure, go ahead and stay, come on in, the waters lovely....
mngmt mole is offline  
Old 6th Aug 2019, 11:16
  #5 (permalink)  
 
Join Date: Dec 1998
Posts: 709
From the front page of CNBC's web page (largest financial website in the USA). I'm sure this will end well....

https://www.cnbc.com/2019/08/06/cath...d-cameras.html
mngmt mole is offline  
Old 7th Aug 2019, 00:46
  #6 (permalink)  
 
Join Date: Oct 2017
Location: hong kong
Posts: 32
SIA was in the press earlier this year about the same thing. The only difference was they said they weren't in use.

https://www.straitstimes.com/singapo...not-in-use-sia
A350HK is online now  
Old 7th Aug 2019, 01:08
  #7 (permalink)  
 
Join Date: Jun 2001
Location: Jungle
Posts: 469
Cover the cameras on your EFBs folks. You never know someone might be watching ;-)
smiling monkey is offline  
Old 7th Aug 2019, 01:25
  #8 (permalink)  
 
Join Date: Mar 2017
Location: Australia
Posts: 24
But how many public data breaches has SIA had?

If I was going to implement facial analytics using the IFE I'd definitely do it during meal service. RFID or wifi on the trolley to be able to correlate it's position. Take a photo snapshot once every 30/60s and then run through it later to see how people react to getting or not getting what they wanted. Bonus points: track the crew at the same time and make the happiness quotient part of their KPIs. and then maybe ask their union if they are cool? Cool.

No point doing it during movies unless you want people to be able to skip to the good bits, like one of YouTube's competitors!
YeahNahYeah is offline  
Old 7th Aug 2019, 04:48
  #9 (permalink)  
 
Join Date: Feb 2000
Location: Gate 69
Posts: 185
Move Beyond Privacy.
Near Miss is offline  
Old 7th Aug 2019, 04:57
  #10 (permalink)  
 
Join Date: Feb 2018
Location: #N/A
Posts: 66
Why let facts ruin the story

From the CNBC article it seems like CX don't have recording capability anyway within the IFE so (if this is correct) the IFE video recording issue is a moot point. Potential concern with the other IFE analytics captured, but only if this isn't anonymised.

As for the CCTV; given the numerous accounts on PPRuNe about harrasment / assault etc on CC, surely this is positive thing?

The data governance is a very valid question, but why give particular attention to airlines? This is surely a much broader issue that should also be asked of other public transport operators, airports, shopping centres, car parks etc... I'm sure all have similar issues with data security and use.

Singling out an airline smells like scaremongering to me
rationalfunctions is offline  
Old 7th Aug 2019, 06:54
  #11 (permalink)  
 
Join Date: Jun 1999
Location: Oztrailia
Posts: 2,680
Oh come on, don’t let logic get in the way.
ACMS is offline  
Old 7th Aug 2019, 09:22
  #12 (permalink)  
 
Join Date: May 2002
Location: GC Paradise
Posts: 1,011
Cathay Pacific spokesperson to Sun Online Travel, adding "In line with standard practice and to protect our customers and frontline staff, there are CCTV cameras installed in our airport lounges and on-board aircraft for security purposes. All images are handled sensitively with strict access controls. There are no CCTV cameras installed in the lavatories."

It is interesting to ponder why the Cathay Pacific spokesman felt it necessary to add "There are no CCTV cameras installed in the toilets".

Simply mind blowing...
FlexibleResponse is offline  
Old 7th Aug 2019, 23:22
  #13 (permalink)  
 
Join Date: Dec 2017
Location: Yakima
Posts: 42
I really like this bit from CX privacy statement.........
In its updated policy, the airline said its data collection processes were intended to improve the flying experience and enable greater personalization. However, it added that personal data may also be shared with third-party partners for marketing purposes. “We will retain your personal data for as long as is necessary,” the policy says.
Winemaker is offline  
Old 8th Aug 2019, 04:20
  #14 (permalink)  
Thread Starter
 
Join Date: Apr 2009
Location: No where
Posts: 687
As usual, everyone here misses the main point: it is not the 'fact" of the matter (ie: are they actually recording), it's the 'optics' of the situation (ie: most of the world thinks CX is spying inflight on their pax). You don't end up on the front page of CNBC and not have some effect in the attitude towards the airline in the greater US pax sentiment.
Air Profit is offline  
Old 15th Aug 2019, 13:21
  #15 (permalink)  
 
Join Date: Aug 2019
Location: FH
Posts: 1
From the CNBC article it reads
"Cathay Pacific, for its part, said it has never installed such devices in its IFEs.
“Our inflight entertainment systems do not have any cameras, microphones or sensors to monitor passengers, nor have they in the past,” it said in the statement."
And I am pretty sure we only have those camera outside the flight deck and they probably do not retain footages. This whole news was about our policy update, speaking of a provision in a policy. But some how they work out that cx have admitted that they are spying on people. Must be a slow news day.
toyplane is offline  
Old 16th Aug 2019, 10:04
  #16 (permalink)  
 
Join Date: Dec 2018
Location: Earth
Posts: 31
Apparently the CEO and CCO left CX today. Pressure from China?
IFLYyouBREATH is offline  
Old 16th Aug 2019, 10:15
  #17 (permalink)  
IDS
 
Join Date: Apr 2008
Location: ...where CrewControl won't find me!
Posts: 16
First reported by Chinese state media! I wonder how they got the information so fast.
IDS is offline  
Old 18th Aug 2019, 17:28
  #18 (permalink)  
 
Join Date: Nov 2015
Location: HK-CRoC
Posts: 549
Left ??

Originally Posted by IFLYyouBREATH View Post
Apparently the CEO and CCO left CX today. Pressure from China?
Left not the right word. Fired from all of Swire fits the scenario more accurately.. Call it the 49er method of "leaving"......
Flex88 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.