Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

Oops.

Old 26th Oct 2018, 07:31
  #21 (permalink)  
 
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I have just received a personalized 1000 word email from Rupert, the gist of which is:

The following types of personal data about you were accessed:
  • Email Address
  • Name
  • Telephone Number
  • Title
Your travel or loyalty profile was not accessed in full, and your password was not compromised.
However, he prefaces that information with:
We are very sorry for any concern that this event may cause you...
That's alright then!

He closes with the usual platitude:
Your safety and security remains our top priority.


Yours sincerely,

Rupert Hogg
Chief Executive Officer
Cathay Pacific Airways Limited
Rupert,

If that is the case, how come you waited EIGHT MONTHS to tell me?

He also included a link to a website containing more information:

http://infosecurity.cathaypacific.com
India Four Two is offline  
Old 26th Oct 2018, 09:13
  #22 (permalink)  
 
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"NO EVIDENCE"; OR "NO CLUE"?

Originally Posted by Krone
"We acted immediately to contain the event" Says Mr Hogg. 2-3 months ago, according to RTHK. Un-defendable incompetence.

Lets not forget, as per the internal memo, the details of all Flight crew and cabin crew ID's, photos, emails and personal addresses are included in the data breach .

A major security concern. Potentially, these Pilot and Cabin crew company security identity cards can now be copied and sold on to any terrorist organisation.

yes, the Hong Kong stock market acted immediately as well... big bashing overnight... what a public relations blunder... hiding such info from us for more than half a year and then telling us "we found no evidence that any data has been used", rather than assuring us that all is good and solved. Not doing so gives a clear statement: They know nothing about this hacking and know nothing what has happened to our confidential data,. I am an affected passenger and have asked for personal and professional explanation and clarification, rather than these anonymous website and emails; for all we know this data fraud/ hacking is still ongoing. Hogg's message is so NOT assuring that one MUST assume the very opposite of what he is stating,.
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Old 26th Oct 2018, 14:04
  #23 (permalink)  
 
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Nothing short of a total and complete breach! CX has no idea what actually happened and does NOT care. All the information and its usage is at the discretion of the hacker(s). Don’t be fooled by empty CX platitudes...
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Old 26th Oct 2018, 14:10
  #24 (permalink)  
 
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With all this negative press and a share price in freefall, I guess the last thing management would want is the pilots threatening disruption over Christmas and CNY. Perhaps that is what we should give them?,
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Old 26th Oct 2018, 14:22
  #25 (permalink)  
 
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Good to know lawyers are ready to help.
https://cathaydatabreach.com/
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Old 26th Oct 2018, 14:55
  #26 (permalink)  
 
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Yup, here we go again.

If I were a betting person, I would bet on a few things here:

1. At some point in the last 4 - 5 years or so, some IT type has put forward a request for funds for IT security.
2. Following that, at an ECC meeting (the prince's which dole out the cash), the IT person was grilled.
- Can our customers see this ?
- Does this increase our profit ?
- Has this ever happened here before ?
- Is this part of our "core" business ?

Of course no was the answer to the manager with very good intentions; Funds Denied.

Now fast forward a bit and guess where we are; lawyers suing, Americans suing, EU suing etc. etc. etc...

Who turned down the funding for IT security ? Will they name that person?

Will that person get fired ?

Nah...........

Last edited by Flex88; 27th Oct 2018 at 02:44.
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Old 26th Oct 2018, 18:14
  #27 (permalink)  
 
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Vital FOP data has also been compromised, including crew names, ranks and addresses.

Unreal.
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Old 26th Oct 2018, 19:06
  #28 (permalink)  
 
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Does this mean CX pilots can join a class action?
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Old 26th Oct 2018, 21:32
  #29 (permalink)  
 
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Originally Posted by BusyB
Does this mean CX pilots can join a class action?
I would like to know this as well. Perhaps the AOAs will be issuing guidance.
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Old 26th Oct 2018, 23:46
  #30 (permalink)  
 
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Originally Posted by cxorcist


I would like to know this as well. Perhaps the AOAs will be issuing guidance.
i’m giving you the benefit of the doubt that this statement is very much tongue in cheek....
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Old 26th Oct 2018, 23:48
  #31 (permalink)  
 
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DS, either stand up as a leader and fight for our contract, or GET OUT OF THE WAY. We need a strike vote, now. There is no other option open. If you don't have the courage to propose that, then at least have the dignity to admit as much and resign. I would respect you for that.
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Old 27th Oct 2018, 02:20
  #32 (permalink)  
 
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Good to know lawyers are ready to help.
https://cathaydatabreach.com/
Hmm, should I trust a law firm that doesn't even proof-read its documents?

We are passionate about winning this case and are determined to hold VW to account.
India Four Two is offline  
Old 27th Oct 2018, 08:10
  #33 (permalink)  
 
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Originally Posted by India Four Two
I have just received a personalized 1000 word email from Rupert, the gist of which is:
......
Your travel or loyalty profile was not accessed in full, and your password was not compromised.
......
Clearly, the hackers didn't need anyone's password to breach the IT systems!

Originally Posted by Betsy
Good to know lawyers are ready to help.
https://cathaydatabreach.com/
Lawyers ........ like flies converging on a fresh turd. You can bet on the likelihood that, of any compensation paid out, the lawyers will get a hugely undeserved proportion.
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Old 27th Oct 2018, 13:25
  #34 (permalink)  
 
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Are we certain that RH's letter isn't actually from the hackers....?
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Old 28th Oct 2018, 04:40
  #35 (permalink)  
 
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http://m.scmp.com/news/hong-kong/law...law-firm-urges

And the news is onto the case. Damn those first world labour laws.
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Old 28th Oct 2018, 07:44
  #36 (permalink)  
 
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Fuel Hedge Debacle Over ---- NEXT

And here we go again; been a while since a major lawsuit (except for the Paris Basing "payout" this year) so I suppose it's time for another massive profit eating court-case/lawsuit.
Likewise, the "leader" who denied the ECC request for much needed funding to upgrade the IT security systems received an even more massive year end bonus is, I'm sure, still grinning while having a GnT on the stern of his yacht now moored in Monte Carlo... The Swire MO.

Last edited by Flex88; 28th Oct 2018 at 08:23.
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Old 29th Oct 2018, 00:10
  #37 (permalink)  
 
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Surely you're not surprised...!

Originally Posted by Flex88
If I were a betting person, I would bet on a few things here:

1. At some point in the last 4 - 5 years or so, some IT type has put forward a request for funds for IT security.
2. Following that, at an ECC meeting (the prince's which dole out the cash), the IT person was grilled.
- Can our customers see this ?
- Does this increase our profit ?
- Has this ever happened here before ?
- Is this part of our "core" business ?

Of course no was the answer to the manager with very good intentions; Funds Denied.

Now fast forward a bit and guess where we are; lawyers suing, Americans suing, EU suing etc. etc. etc...

Who turned down the funding for IT security ? Will they name that person?

Will that person get fired ?

Nah...........

What did you expect?
CX IT has been widely known as a joke for many years. EFB, windows 8, etc etc etc.

Funding for security? Not sure they can even SPELL IT security!

Motto : Cathay IT: Delivering yesterdays technology tomorrow.

Says it all!

Bye-bye Paul. ...
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Old 29th Oct 2018, 07:12
  #38 (permalink)  
 
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This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help
Dan Winterland is offline  
Old 29th Oct 2018, 07:47
  #39 (permalink)  
 
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Originally Posted by Dan Winterland
This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help
"Of particular concern was one of the scams which involved recruiting pilots from foreign countries to Hong Kong under promise of a bona-fide airline contract only to find they'd get stuck there with no way to pay the bills. A variation of this scheme is the "bait and switch" -- where pilots going through training are promised one contract and then given another shortly before beginning employment."
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Old 29th Oct 2018, 08:03
  #40 (permalink)  
 
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Originally Posted by Dan Winterland
This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help

It is truly unbelievable how poorly this is handled by CX management. If I assume IT security is top notch (although with this company, nothing can be assumed), such data theft can happen and does happen. What is very unacceptable is that this has been hidden for 7 months; referring to a previous post, the theft of cabin and cockpit crew data is obviously still being hidden; that much to no "effect on flight safety". This case, very unfortunately, underlines the general management style of this company. It is a mix of arrogance (to believe its peers, shareholders, customers, suppliers, employees.. put up with such unbelievable incompetence, declining services, pay cuts- for the crew- etc.) and the incompetence itself. How can all these Swire inbreds still be there? When will some outside blood finally come in to save the company? What does it help CX/Swire if the complete management team have been employed within the Swire Group since decades; telling themselves since decades how great they are... when will Swire wake up???
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