SLIDO
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Yeah, but "Anna Thompson"'s very fair question to herself asking why she still has a job is still up there to "liked".
Get on quick and record a "like" before the prefects figure out it's a spoof... assuming it is a spoof??
Get on quick and record a "like" before the prefects figure out it's a spoof... assuming it is a spoof??
Join Date: Sep 2007
Location: uk
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"Quelle surprise" and from that very same email:
"As a Company, we want to be better at two-way communications with all our People – and especially those on the frontline. You will see more initiatives and changes coming in the next few weeks and months – these may be small, but they are incremental, and genuine attempts to improve the way we engage with our pilots.
We welcome your constructive feedback and ideas around how we can improve relations between the Company and our pilot community"
What a total crock. This nonsense has being going on since January and still have failed entirely to communicate but feel compelled to spout this BS
I almost feel sorry for the poor lady forced, to put ner name to that email.....almost.
"As a Company, we want to be better at two-way communications with all our People – and especially those on the frontline. You will see more initiatives and changes coming in the next few weeks and months – these may be small, but they are incremental, and genuine attempts to improve the way we engage with our pilots.
We welcome your constructive feedback and ideas around how we can improve relations between the Company and our pilot community"
What a total crock. This nonsense has being going on since January and still have failed entirely to communicate but feel compelled to spout this BS
I almost feel sorry for the poor lady forced, to put ner name to that email.....almost.
Join Date: Mar 2008
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"...we want to be better at two-way communications...." Let me pick myself up of the floor. 
COMMUNICATE BETTER? I suppose that is what they mean by imposing violations to my COS, without any discussion or negotiation. Well Anna, i'll help communicate with you also. Over the Holidays, while i'm on my 'rest and recuperation'. You people are UNBELIEVABLE. Either you are the most cynical and sarcastic management of all time, or you are the most utterly tone-deaf and delusional management of all time: which is it? Seriously, anybody that is intending on risking their careers with people this block-headed deserves the career they end up with. Run away now, while you still have your sanity and the chance of a real career elsewhere. This place is finished as an employer of professional aircrew. What a farce.
COMMUNICATE BETTER? I suppose that is what they mean by imposing violations to my COS, without any discussion or negotiation. Well Anna, i'll help communicate with you also. Over the Holidays, while i'm on my 'rest and recuperation'. You people are UNBELIEVABLE. Either you are the most cynical and sarcastic management of all time, or you are the most utterly tone-deaf and delusional management of all time: which is it? Seriously, anybody that is intending on risking their careers with people this block-headed deserves the career they end up with. Run away now, while you still have your sanity and the chance of a real career elsewhere. This place is finished as an employer of professional aircrew. What a farce.
Join Date: Mar 2008
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You have to love CX management. Institute a ridiculous attempt at 'communication', then, when you don't like what's being communicated, effectively CENSOR it to display only those messages deemed 'suitable'. Guess what AT/RH, the messages you find so 'offensive' and 'distasteful' are what are commonly known as THE TRUTH. You obviously prefer being the 'King with no clothes'. The reason there is such vitriol directed towards you is because of your behaviour, tone and intent. And btw, just because you aren't reading it anymore online, don't doubt that every single pilot in this airline agrees and supports every comment you have had deleted.
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Join Date: Nov 2015
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BP - I think DS is going to win.
Nah, no bloody way
GMF was ACP for years and said not one word about anything of any relevance simply because "that's the way" if you think one may have one more rung of the ladder to climb.. Seems he thinks there's a chance of "just one more" step up...
Makes me want to vomit.. as THIS is the exact reason this place is tanking..
GMF was ACP for years and said not one word about anything of any relevance simply because "that's the way" if you think one may have one more rung of the ladder to climb.. Seems he thinks there's a chance of "just one more" step up...
Makes me want to vomit.. as THIS is the exact reason this place is tanking..
Join Date: May 2009
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Hmmm. Banter aside Flex, there is nothing the GMF can say that is of any interest to me. The less he says the better. His predesessor said very little too except for some folksy nonsense about wearing headsets over China.
DS on the other hand. Now he is a guy who I want to hear from.
DS on the other hand. Now he is a guy who I want to hear from.
Join Date: Jun 2008
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I find it a paradox that a company such as Swires, built on strong Unitarian values and moulded by the power of its future Billionaire siblings, employs such little organic virtue from its past. John Swire, brother of Adrian and keen conservationist ( he died last November.. very little reported in the Journal as opposed to the Swire News, who did a page lead on him as a sort of obituary, substantiating his corporate fairness and the importance of his group to both lead by example and value its employees..), was a partisan and honest member of his tribe. Peter Sutch to a degree was both a protégée and a mentoree of Sir John's. So what went wrong? As the wavelets of dissent lick the ankles of middle management and the Corporate emperors begin to realise that resting on non thorny laurels was an ill gotten comfort whilst the LCC's began to de hitch the train, has the free reign for CX just gone a mile too far? Where salvation should have been in the form of a cloned Dixon or Walsh, we saw the emergence of a really nice and cuddly Swire chap, ( with a name right out of an Enid Blyton review), but with little ability to rehitch the carriages of the CX train. He would rather play into the hands of higher mentors who expect traditionalist principles of little change. Appointing a circus ring leader as head of human remains and enlarging his empire with almost free reign, creates the business of communication atrophy such as the likes of the Melissa communique…and the Saudi like censorship deal…I wonder if Merlin knows how his minion managers are fairing outside his Westminster property?..does he care?..but back to the virtues of old, where value and respect were garnered through mostly FairPlay and hard work; where the latter flourished on the respect we had for the return of good governance, management honesty and third floor pilots who deserved our respect.
Esse quam videri…to be, rather than to seem..its a moto as deep as our brand but sadly, not one of us probably right up to the ninth floor recalls its origin, purpose or reason..maybe it should now become..Esse Videri quam..?..all our managers seem..they rarely do..they function not for the common cause but the furtherance of kudos.. ego and corporate rank.. the GMF has bought his command through doing..well..doing absolutely nothing..he joins rank with the plastic knodding dog at the back of the old Cortina.. the night of the long 600 knives resulted in what exactly??..lower cost re appointments? Certainly no clearing of the lower or even upper corporate cupboards.. where the sell by dates remain expired.. the taste a little more toxic as their mould remains..pretty much the same. We heard the call for unity..ideas and substantiating those cuts.. but we heard little from those who sit smugly behind the trenches..waiting for that gaseous wind to blow the bonus ever so much closer to home..lets just hope there is enough mustard left in that zephyr to hit the back of their throats as they see the train finally run off the rails..the sad matter is..it was OUR train..not even theirs..
Esse quam videri…to be, rather than to seem..its a moto as deep as our brand but sadly, not one of us probably right up to the ninth floor recalls its origin, purpose or reason..maybe it should now become..Esse Videri quam..?..all our managers seem..they rarely do..they function not for the common cause but the furtherance of kudos.. ego and corporate rank.. the GMF has bought his command through doing..well..doing absolutely nothing..he joins rank with the plastic knodding dog at the back of the old Cortina.. the night of the long 600 knives resulted in what exactly??..lower cost re appointments? Certainly no clearing of the lower or even upper corporate cupboards.. where the sell by dates remain expired.. the taste a little more toxic as their mould remains..pretty much the same. We heard the call for unity..ideas and substantiating those cuts.. but we heard little from those who sit smugly behind the trenches..waiting for that gaseous wind to blow the bonus ever so much closer to home..lets just hope there is enough mustard left in that zephyr to hit the back of their throats as they see the train finally run off the rails..the sad matter is..it was OUR train..not even theirs..
Join Date: Mar 2015
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I think we should all pile in on Dildo and ask them all the questions they don't want asked or haven't answered. A flood of hard questions would make it clearer that we aren't buying their BS and don't want to pay for their screw-ups with concessions.
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Pucka
Excellent thoughts however as "me here long time", the first thing that went through my mind after reading your submission was an old "love gone wrong" song by Carole King; "It's Too late Baby"..
What CX "was" is gone, done and dusted..
There's simply just too much of the rot and mould you describe festering amongst the entire management structure, in particular the management relevant to us as a group.. the quiet "lead from behind" cowards.
I, truly wish I had the wordsmith skills you display where I could accurately articulate the parade of buffoons that have lead us to this place in our history...I do not.
"It's too Late Baby" pack your cloths and head for home..
What CX "was" is gone, done and dusted..
There's simply just too much of the rot and mould you describe festering amongst the entire management structure, in particular the management relevant to us as a group.. the quiet "lead from behind" cowards.
I, truly wish I had the wordsmith skills you display where I could accurately articulate the parade of buffoons that have lead us to this place in our history...I do not.
"It's too Late Baby" pack your cloths and head for home..
Join Date: Jul 2013
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"What CX was" (from the customer's perspective):
- great all over traveling experience
- leader in product and service (most importantly inflight)
- charming Asian crews providing extraordinary service
What CX is today:
- average traveling experience (compared to competition) with extraordinary delays (more on KA than CX though)
- following trends that other airlines set (by the time they are implemented in CX/ KA, the competition has come up with ever improving products and services)
- Mainly Hong Kong Chinese crew doing efficient jobs
- obvious unhappy front line employees (mainly due to noon appreciation by management; re: salary cuts etc).
- the industry's laughing stock due to the terrible errors in fuel and currency hedging by management, creating unbelievable losses that employees and customers are now paying for
- run by Swire Group inbreds (look at the CV's of ALL members of management; they have never been anywhere else than in Swire/ CX)
What CX will be in future (if no new outside blood is brought into management):
- great all over traveling experience
- leader in product and service (most importantly inflight)
- charming Asian crews providing extraordinary service
What CX is today:
- average traveling experience (compared to competition) with extraordinary delays (more on KA than CX though)
- following trends that other airlines set (by the time they are implemented in CX/ KA, the competition has come up with ever improving products and services)
- Mainly Hong Kong Chinese crew doing efficient jobs
- obvious unhappy front line employees (mainly due to noon appreciation by management; re: salary cuts etc).
- the industry's laughing stock due to the terrible errors in fuel and currency hedging by management, creating unbelievable losses that employees and customers are now paying for
- run by Swire Group inbreds (look at the CV's of ALL members of management; they have never been anywhere else than in Swire/ CX)
What CX will be in future (if no new outside blood is brought into management):
Join Date: May 2008
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"What CX was" (from the customer's perspective):
- great all over traveling experience
- leader in product and service (most importantly inflight)
- charming Asian crews providing extraordinary service
What CX is today:
- average traveling experience (compared to competition) with extraordinary delays (more on KA than CX though)
- following trends that other airlines set (by the time they are implemented in CX/ KA, the competition has come up with ever improving products and services)
- Mainly Hong Kong Chinese crew doing efficient jobs
- obvious unhappy front line employees (mainly due to noon appreciation by management; re: salary cuts etc).
- the industry's laughing stock due to the terrible errors in fuel and currency hedging by management, creating unbelievable losses that employees and customers are now paying for
- run by Swire Group inbreds (look at the CV's of ALL members of management; they have never been anywhere else than in Swire/ CX)
What CX will be in future (if no new outside blood is brought into management):
- great all over traveling experience
- leader in product and service (most importantly inflight)
- charming Asian crews providing extraordinary service
What CX is today:
- average traveling experience (compared to competition) with extraordinary delays (more on KA than CX though)
- following trends that other airlines set (by the time they are implemented in CX/ KA, the competition has come up with ever improving products and services)
- Mainly Hong Kong Chinese crew doing efficient jobs
- obvious unhappy front line employees (mainly due to noon appreciation by management; re: salary cuts etc).
- the industry's laughing stock due to the terrible errors in fuel and currency hedging by management, creating unbelievable losses that employees and customers are now paying for
- run by Swire Group inbreds (look at the CV's of ALL members of management; they have never been anywhere else than in Swire/ CX)
What CX will be in future (if no new outside blood is brought into management):
Nothing against HKG people but the Canto way of doing things just doesn't mix well with a good service culture. Everything in this town must be rushed, quick, efficient and perceived to be cheap (although everything is overpriced as we all know).
In less than 10 years our former CEO Philip Chen turned this grand airline with cabin crew from several Asian countries into "Mongkok Airways" by only hiring Canto crew.
Back in the day our passengers used to enjoy the business class service whilst nowadays our cabin crew are pushed to rush the meal service so they can quickly put the shades down and finish up - even on a 12 hour day flight.
In less than 10 years our former CEO Philip Chen turned this grand airline with cabin crew from several Asian countries into "Mongkok Airways" by only hiring Canto crew.
Back in the day our passengers used to enjoy the business class service whilst nowadays our cabin crew are pushed to rush the meal service so they can quickly put the shades down and finish up - even on a 12 hour day flight.
Last edited by AQIS Boigu; 2nd Nov 2017 at 10:59.
