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The New Age of Honesty in Cx

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Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

The New Age of Honesty in Cx

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Old 2nd Jun 2016, 23:16
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The New Age of Honesty in Cx

"Staff travel had been renamed to staff ticketing to help better express the benefit"

So in case you were in any doubt, we'll definitely get you a ticket, but you probably won't travel.

Another focus group hard at work producing tangiable benefits for all.
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Old 3rd Jun 2016, 05:55
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Tangible is the word. Just sayin'.
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Old 3rd Jun 2016, 07:41
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No, I really think they will be providing "tangiable" benefits.

And if no-one knows what that means, then no-one can complain.
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Old 3rd Jun 2016, 08:17
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Did I read that announcement right?

The new malware app will give out the names of all staff listed on the flights?

Is that even legal? And what purpose does it serve?
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Old 3rd Jun 2016, 08:27
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What purpose?

How about some clarity, and the prevention of "favouritism" is certain ports.
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Old 3rd Jun 2016, 08:38
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I believe the names shown are just the first 2 letters of your last name and your first initial, for the purpose of being able to identify only yourself and your position on the list. This is how it's done in the US with the gate standby display screens. It's highly unlikely anyone else could identify you from this and a date of joining, unless they knew you personally.

I think the changes are a step in the right direction, in terms of clarity. However, would be nice to see a further enhancement to view these added details for each class. But we all know they don't upgrade revenue PAX ahead of staff travellers so why would it matter

Last edited by increase.descent; 3rd Jun 2016 at 12:08.
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