Letter from MH
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Letter from MH
It's official...CX now states it's our fault for OTP
Anyone care to guess how many times Cabin Crew / ISM will leave the cockpit crew behind at CX?
So now the Ramp Co-Ordinator is writing reports on us....
So don't fix the real problems ref OTP...just target the cockpit crew...genius!
Thanks MH...really appreciate that.
Anyone care to guess how many times Cabin Crew / ISM will leave the cockpit crew behind at CX?
So now the Ramp Co-Ordinator is writing reports on us....
So don't fix the real problems ref OTP...just target the cockpit crew...genius!
Thanks MH...really appreciate that.
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I was not aware ramp coordinators are experts in pre departure cockpit procedures?
The DFO is not an expert at flying.
MH is an expert at being a Clown.
This really is the Flying Circus. So so sad was has become of this great airline.
What would Kantzow and Farrell be saying 69 years after they created this airline?
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And why was this sent out on a Sunday?
Like you said, he is a Clown.
I agree with Betpump. The PILOTS who founded the airline, Roy Farrell and Syd de Kantzow, would be appalled at what is happening.
Last edited by Captain Dart; 27th Sep 2015 at 11:04.
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So it's never the fault of ATC then with their continual delays and incompetence?! Why don't they just come clean and write a letter saying that we are to blame for everything, that's basically the gist of where they're at right now.
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So, basically, 10 minutes to prepare the flight at dispatch was deemed too much? We now get 5 minutes (not even, as we have to be through immigration)!
How long have I had to wait at the gate for the aircraft to arrive, or for late passengers, or for the loadsheet?
But hey, it's easier to blame it on the flight crew if the crew bus leaves 1 minute late.
How long have I had to wait at the gate for the aircraft to arrive, or for late passengers, or for the loadsheet?
But hey, it's easier to blame it on the flight crew if the crew bus leaves 1 minute late.
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Sounds like mgmt are worried about a possible "max safety" campaign by the front end and getting in first with an intimidating letter.
Agreed, MH should be ashamed of himself for writing such drivel.
Agreed, MH should be ashamed of himself for writing such drivel.
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I'm so disappointed in MH . I always considered him one of the good guys
But now this ! ! Why would you push out this absolute drivel
Just what did you hope to achieve ? Because all you have done is annoy the flight deck crew even more
Okay so let me get this correct
Crew leave flt ops 3 mins late because They simply cannot read and digest 85 pages of notams in 10 mins , Capt's Fault
the ZFW drops and Crew are waiting for a new FLT PLN Capt's fault
Further delay develops en route to aircraft due traffic road works Capt's fault
Unable to start pre flt prep because cockpit is full of engineers Capt's fault
Last few passengers busy shopping late to board Capt's fault
Final ZFW late to arrive so refuelers kept waiting delaying departure Capt's fault
Loadsheet late. Capt's fault
No Tug. Capt's Fault
So I guess we can replace all the codes with just one. CF. Capt's fault
But now this ! ! Why would you push out this absolute drivel
Just what did you hope to achieve ? Because all you have done is annoy the flight deck crew even more
Okay so let me get this correct
Crew leave flt ops 3 mins late because They simply cannot read and digest 85 pages of notams in 10 mins , Capt's Fault
the ZFW drops and Crew are waiting for a new FLT PLN Capt's fault
Further delay develops en route to aircraft due traffic road works Capt's fault
Unable to start pre flt prep because cockpit is full of engineers Capt's fault
Last few passengers busy shopping late to board Capt's fault
Final ZFW late to arrive so refuelers kept waiting delaying departure Capt's fault
Loadsheet late. Capt's fault
No Tug. Capt's Fault
So I guess we can replace all the codes with just one. CF. Capt's fault
Last edited by oriental flyer; 27th Sep 2015 at 12:33.
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What concern is it of ours what the specific delay code is?
In my experience, and thinking pragmatically (as opposed to passing the buck) - OTP is pretty much never affected by flight crew actions. Ordinarily, It takes a few minutes to set the aircraft up, a few more to for briefs and checks, and the rest of the time is usually waiting for other departments to come through, like LS, fuel loading, boarding etc. before we can continue. If everything is ready when we are, it would take 15-20 minutes tops
If we are recognised as being slightly late on the bus, so be it. If that turns out to be the critical info to solve the dreadful OTP - then they have options. Separate transport, earlier sign on (FTLs start ticking - fine) or my recommendation; as done at outports/bases, go straight to the jet and review paperwork on board.
In reality though, from what I can ascertain - passing the buck over from one department to the next on a micromanaged level won't solve the problem. The common themes I see generally rest with ATC ground delays, flow control, tugs/drivers, aircraft towing to the gate and connecting pax. That's what needs sorting. What seems completely irrelevant is pretending that a minute's delay getting on the bus leading to a subsequent minute's delay in boarding is the source of the problem. It's all a bit 'tail wagging the dog' to me, which is fine. I do what I can, which is all I can do.
As for being 'monitored' - lol.
In my experience, and thinking pragmatically (as opposed to passing the buck) - OTP is pretty much never affected by flight crew actions. Ordinarily, It takes a few minutes to set the aircraft up, a few more to for briefs and checks, and the rest of the time is usually waiting for other departments to come through, like LS, fuel loading, boarding etc. before we can continue. If everything is ready when we are, it would take 15-20 minutes tops
If we are recognised as being slightly late on the bus, so be it. If that turns out to be the critical info to solve the dreadful OTP - then they have options. Separate transport, earlier sign on (FTLs start ticking - fine) or my recommendation; as done at outports/bases, go straight to the jet and review paperwork on board.
In reality though, from what I can ascertain - passing the buck over from one department to the next on a micromanaged level won't solve the problem. The common themes I see generally rest with ATC ground delays, flow control, tugs/drivers, aircraft towing to the gate and connecting pax. That's what needs sorting. What seems completely irrelevant is pretending that a minute's delay getting on the bus leading to a subsequent minute's delay in boarding is the source of the problem. It's all a bit 'tail wagging the dog' to me, which is fine. I do what I can, which is all I can do.
As for being 'monitored' - lol.
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I think many have missed the subtlety of the message, CX is all about loss of face so it's a heads up that other departments are looking to assign blame where ever they can during this little whiz kid project and pass the buck.
I think it's fairly obvious he knows it's not us, he even states we can be swift if pushed and not to get worried "smile say nothing" and let these stupid working groups run their little projects that go nowhere!
I think it's fairly obvious he knows it's not us, he even states we can be swift if pushed and not to get worried "smile say nothing" and let these stupid working groups run their little projects that go nowhere!
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Mark H,
Without fail, every single piece of communication that has come from you has either been full of excuses on why you are unable do anything, or to deflect blame from yourself and the rest of management and onto someone else.
You're greatest accomplishment has been bringing Facebook to CX, and renaming it Yammer.
I thought Richard Hall's condescending, patronizing tone was bad, but you've shown me through your writing that that was nothing.
It comes as no surprise that someone so far out of their depth as you is trying to cure the symptom and not the cause. A real leader would be out there, supporting the operation, supporting the front line workers, and investing in them as they are the greatest asset this company has.
Once again, CX management at it's finest. You should be ashamed of yourself.
Without fail, every single piece of communication that has come from you has either been full of excuses on why you are unable do anything, or to deflect blame from yourself and the rest of management and onto someone else.
You're greatest accomplishment has been bringing Facebook to CX, and renaming it Yammer.
I thought Richard Hall's condescending, patronizing tone was bad, but you've shown me through your writing that that was nothing.
It comes as no surprise that someone so far out of their depth as you is trying to cure the symptom and not the cause. A real leader would be out there, supporting the operation, supporting the front line workers, and investing in them as they are the greatest asset this company has.
Once again, CX management at it's finest. You should be ashamed of yourself.
Last edited by SweepTheLeg; 27th Sep 2015 at 13:14.
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So reading between the lines.
For the whole of this year we have been blamed if the bus leaves later than ETD-60 but nobody cared to tell us until now.
ISD unilaterally decide to leave the cockpit crew behind if we are still busy with the paperwork, publish this directive to ISMs (how long ago?) but not FOP, and now have been belatedly requested to let us know that they'll go ahead.
FOP being the eunuchs of the separate "empires" within Cathay will just suck-up being the cause of any delay if we don't get to the a/c by STD-50. I personally would love to go straight to the a/c, save me at least 15min travel time in reporting and then the extra 10min getting back to the airport from CX City. The airport is of course where CX City should have been located if the airline truly had an operational focus in the first place, saving cents spending dollars comes to mind.
Ramp Controllers have done a 5 minute CBT course so they can determine in the 5 seconds they spend in the cockpit that the cockpit aren't ready at STD and FOP accept that! What Bull****.
Safety is our Priority so what is the delay code for Safety Anna?
So after an expensive consultants report it will be recommended we sign on even earlier but as Cathay had the forethought to only pay HDP on block time not Duty time it won't cost the group a single cent.
For the whole of this year we have been blamed if the bus leaves later than ETD-60 but nobody cared to tell us until now.
ISD unilaterally decide to leave the cockpit crew behind if we are still busy with the paperwork, publish this directive to ISMs (how long ago?) but not FOP, and now have been belatedly requested to let us know that they'll go ahead.
FOP being the eunuchs of the separate "empires" within Cathay will just suck-up being the cause of any delay if we don't get to the a/c by STD-50. I personally would love to go straight to the a/c, save me at least 15min travel time in reporting and then the extra 10min getting back to the airport from CX City. The airport is of course where CX City should have been located if the airline truly had an operational focus in the first place, saving cents spending dollars comes to mind.
Ramp Controllers have done a 5 minute CBT course so they can determine in the 5 seconds they spend in the cockpit that the cockpit aren't ready at STD and FOP accept that! What Bull****.
Safety is our Priority so what is the delay code for Safety Anna?
So after an expensive consultants report it will be recommended we sign on even earlier but as Cathay had the forethought to only pay HDP on block time not Duty time it won't cost the group a single cent.
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MH has ordered the final boiler to be lit on the Titanic! Well done you ****. Write what you want prick I don't care. So what are you going to do suspend all the Captains LOL. I know what is right and wrong to get an aircraft from A to B. So if you think I give or am going to take any **** from some traffic cop who spends his or her time under the aircraft surfing the net before we finally get to see them -5min before departure, well bring it on!
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Couldn't agree more. MH should be telling other departments to wind their necks in and stick up for his pilots BUT we are told to play the game so he looks good. I for one will not rush one second more than I need for my safe operation. In fact MH chalk me up now for 100% delays under your new system.
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Mark has actually told us what we should do. If we need longer at Despatch just Take it, HAS will run out of busses and someone will end up with egg on their face.
Will add nothing to safety, efficiency or profitability but one department can then blame another and feel superior and be comforted that their bonus has been protected what a farce.
Will add nothing to safety, efficiency or profitability but one department can then blame another and feel superior and be comforted that their bonus has been protected what a farce.
Last edited by CX-HOR; 27th Sep 2015 at 12:53. Reason: spelling
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If we need longer at Despatch just Take it, HAS will run out of busses and someone will end up with egg on their face.
There WAS a reason why our sign-on time used to be ETD-20.........
Don't compensate for their short-comings.
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all this small time micromanaging is disappointing.
- 100 kg trip fuel adjustments, whilst it's pi55ing out the other end with the hedging screwup.
- blame the pilots for all the delay, when they are on the bus 1 minute later, never mind there is an hour ATC delay from China/ Ls 5 minutes late due to new procedure.
What's next, read the notams on the bus if it takes too long?
- Jumpseats policy: oh boys, better not complain or we will lose the privilege altogether.
- 8 pieces of cheese on board for 38 business class passengers the other day, poor paying passengers.
Sometimes I wish we would put together our money and buy this airline, so we can run it properly.
- 100 kg trip fuel adjustments, whilst it's pi55ing out the other end with the hedging screwup.
- blame the pilots for all the delay, when they are on the bus 1 minute later, never mind there is an hour ATC delay from China/ Ls 5 minutes late due to new procedure.
What's next, read the notams on the bus if it takes too long?
- Jumpseats policy: oh boys, better not complain or we will lose the privilege altogether.
- 8 pieces of cheese on board for 38 business class passengers the other day, poor paying passengers.
Sometimes I wish we would put together our money and buy this airline, so we can run it properly.
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Let me see if I got this straight.
5 minutes to go through 100 pages of flight plan and prepare for an intercontinental flight (safety is our top priority, you know). If we take more, we get blamed for any delay the flight will suffer, regardless of whether our 'late' arrival on the aircraft actually causes it, which it NEVER does.
Yet strangely, advancing sign-on time appears to be out of the question?
Methinks the third floor is getting some heat from above and the only way they can deal with it is to pass the sh#t downwards.
I don't know what's more pathetic. The fact that they're trying to look for a scapegoat for their clusterf#ck of an operation or the distinct possibility that they genuinely believe this will fix their dwindling OTP... Gotta love the corporate world.
5 minutes to go through 100 pages of flight plan and prepare for an intercontinental flight (safety is our top priority, you know). If we take more, we get blamed for any delay the flight will suffer, regardless of whether our 'late' arrival on the aircraft actually causes it, which it NEVER does.
Yet strangely, advancing sign-on time appears to be out of the question?
Methinks the third floor is getting some heat from above and the only way they can deal with it is to pass the sh#t downwards.
I don't know what's more pathetic. The fact that they're trying to look for a scapegoat for their clusterf#ck of an operation or the distinct possibility that they genuinely believe this will fix their dwindling OTP... Gotta love the corporate world.