CX Cabin Service
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Shutterbug..very accurate view of the present..and lets face it, it pervades and infuses throughout the whole of CX's system. A recent flight in EY from SYD and it was a reality check in being treated like a total pleb. I was even told that ..I had enough wines in their opinion..after 4 measly glasses and an EY meal that quite frankly contained all the ingredients of a heart attack. attention to any detail..even the fact that two of the ey crew had no idea if there was a power point at my seat position or whether there was a power socket converter avail. I was offered one from duty free for 35USD then post flight, told there was intact 2 available!!!...all of this delivered with a sultry repose and an attitude that quite frankly, embarrassed. To receive this sort of service in a legacy hotel or restaurant, would result in major criticism...sadly, CX appear to have ligatured Skytrax, so any recrimination will at the most, be 'soft'.
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I flew to Rio recently on BA. The whole experience was of the highest order. I boarded the aircraft, said I was CX staff and asked if there was any chance of an upgrade, within 5 minutes the CSD had gone to the cockpit asked the Captain and returned to give me the good news. I sat in Club World the entire way. Would this happen on CX for us let alone other airline staff, like hell it would!
On the same flight an elderly gentleman with diabetes had been sick over himself during the night so the cabin crew, cleaned him up made sure he was ok then placed him in J class! Meanwhile I was only offered economy food for brekky but the girl couldn't have been more apologetic, in the end I had to remind her that I had been upgraded!
This was all from a so called 4 star airline.
On the same flight an elderly gentleman with diabetes had been sick over himself during the night so the cabin crew, cleaned him up made sure he was ok then placed him in J class! Meanwhile I was only offered economy food for brekky but the girl couldn't have been more apologetic, in the end I had to remind her that I had been upgraded!
This was all from a so called 4 star airline.
Last edited by Threethirty; 10th Apr 2013 at 14:44.
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Soul Planet is Flyer Jazz's new handle??
Soul Planet pretty much just joined PPRune to post on this thread, ..... and Flyer Jazz disappeared as soon as Soul Planet took over....
Flyer Jazz's location: Soul Plane.....
Sorry, just thinking out loud...
Flyer Jazz's location: Soul Plane.....
Sorry, just thinking out loud...
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[QUOTE] I flew to Rio recently on BA. The whole experience was of the highest order. I boarded the aircraft, said I was CX staff and asked if there was any chance of an upgrade, within 5 minutes the CSD had gone to the cockpit asked the Captain and returned to give me the good news. I sat in Club World the entire way. Would this happen on CX for us let alone other airline staff, like hell it would! QUOTE]
I beg to differ. During my brief, I tell the ISM (infront of the cabin crew) to upgrade any staff to J class pending seat availability. I haven't had any repercussions - after all, I apparently am "ultimately responsible" for everything....but I'm digressing from the point of the topic.
Getting back, wongsuzie sums it up:
[QUOTE] Stop moaning, the reality -what ever the quality of service ppl still fly CX.
300 pax, 2 complain so what,next!
And yup the attitude is: you're welcome to try those a fore mentioned rivals.
In fact please give them go. Really an amazing experience. QUOTE]
I beg to differ. During my brief, I tell the ISM (infront of the cabin crew) to upgrade any staff to J class pending seat availability. I haven't had any repercussions - after all, I apparently am "ultimately responsible" for everything....but I'm digressing from the point of the topic.
Getting back, wongsuzie sums it up:
[QUOTE] Stop moaning, the reality -what ever the quality of service ppl still fly CX.
300 pax, 2 complain so what,next!
And yup the attitude is: you're welcome to try those a fore mentioned rivals.
In fact please give them go. Really an amazing experience. QUOTE]
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I find the biggest pain in the 
are normally those that have been upgraded from Y to J class. The stories I hear from our cabin crew are....
I'm in total agreement with wongsuzie [Quote]you're welcome to try those a fore mentioned rivals.
In fact please give them go. Really an amazing experience [Quote]
are normally those that have been upgraded from Y to J class. The stories I hear from our cabin crew are....I'm in total agreement with wongsuzie [Quote]you're welcome to try those a fore mentioned rivals.
In fact please give them go. Really an amazing experience [Quote]
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Laughing out loud, I know I have been missed, sitting back with my popcorn and watching this boring thread continue. Any newbies here are equally as guilty of impostering me, watch out people do not even join HaHa!
With or without scumbag benders, the service is not going to improve. Forgot Potinus' post? His wife is the least demanding person and got tutted at when asked for water. Good luck bawdys!
With or without scumbag benders, the service is not going to improve. Forgot Potinus' post? His wife is the least demanding person and got tutted at when asked for water. Good luck bawdys!
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Declining standards.
CX had a policy to change uniforms every 5 years, when was the last change? Over 10 years ago (a revamp which was barely noticeable doesn't count).
Have the cockpit uniforms ever changed?
CX is morphing into a LCC right before our eyes.
CX had a policy to change uniforms every 5 years, when was the last change? Over 10 years ago (a revamp which was barely noticeable doesn't count).
Have the cockpit uniforms ever changed?
CX is morphing into a LCC right before our eyes.
Last edited by SMOC; 11th Apr 2013 at 15:59.
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CX cop that!
I can fly - but bring your own mop: Cathay vs British Airways | South China Morning Post
It's not often you get the chance to compare Cathay Pacific and British Airways head to head, as it were. I have to admit that after years of being bossed about on planes by matronly BA air hostesses I have always preferred Cathay's gentler approach. Leg one - Hong Kong to London in business class went well. Late night flight, old coffin style business class seats, but at 1am who cares about food or movies. It's lights out, crash out, wake up in London. Pleasantly uneventful. Next leg of the much-anticipated round the world trip was London Heathrow to New York JFK on BA.
The flight itself was excellent. The BA business class seat super comfortable, the lights easy to direct and aircrew who could not do enough. The food was good with lots of choices. I had a When Harry Met Sally-type passenger next door, a picky vegetarian who had forgotten to notify in advance. They scoured every cabin to find meat free food for her and even then, she wanted it changed. They did it. They knew all about JFK immigration and dished out the right forms and advice. The plane was clean, the magazine rack stuffed with good reads, they offered water frequently. Could not fault them.
Last leg was Cathay Pacific from JFK back home to Hong Kong. Even though it was 16 hours, I was quite excited because it was the new business class seats, so a wonderful experience was anticipated. But oh dear, disappointment. As I boarded no one showed me to my seat, no one offered to take my coat, no one produced pre-flight drinks. Sure, it's not written in stone, but BA did all that. They even gave drinks to their ground staff.
A pre-take off trip to the business class loo came as a bit of a shock - it had not been cleaned. Paper towels spilled from the rubbish bin, the basin was wet, soap dispenser almost empty, and no hand or face cream supplied. The floor was wet and the loo not covered in the customary sheath of tissue paper. It was unexpected and frankly, took the shine off my enjoyment. It did not inspire confidence either.
CX831 from JFK to Hong Kong was not packed, but staff were obviously too busy to check little things like toilets. There was no customary visit from the in-flight services manager, though the captain did tell us she was lovely, which always sounds a bit patronising.
Along came lunch. Nothing spectacular - cod, chicken or beef, plus a vegetarian dish. The beef came with rosemary gravy and polenta. All perfectly fine. Afterwards I looked for a magazine but the rack was bare. No one toured with water. After a good sleep in those wonderful bed seats came dinner. Choices were chicken, beef or porcini lasagnas. The beef resembled the beef from lunch so I chose lasagna. Mistake. It was a stodgy lukewarm brick and the mushrooms gritty. I asked for something else. "You don't like it? Or is it totally inedible?" asked the steward sympathetically. I replied the latter and he came back with chicken. Two bites later deja vu kicked in - surely this is what I had eaten for lunch? Not exactly, but close. This was chicken and lunch had been beef, but the menu revealed both came with rosemary gravy and polenta and after a blast in the CX ovens, tasted remarkably similar.
Unimpressed, I asked the name of she who runs the show, the cabin services manager, fully expecting this would bring her scampering down the aisle. Not so. The steward returned bearing the name of the cabin services boss for the whole of Cathay. I repeated that I wanted to know who was in charge on this flight. After some time, the lady herself appeared card in hand: Ms Mellette De La Riva. Did I have a problem? Well yes, I replied, I felt disappointed, and listed the grubby toilet, lack of pre-takeoff drinks and magazines and dodgy meals, though I said I knew the actual food was not down to her. She looked mildly concerned, apologised and said she would "remind" the crew to check in future. She did not seem to consider that the buck stopped with her.
So, sorry Cathay, but BA wins this time. I had been looking forward to that flight.
I doubt this made it to Cathay city's "the street" notice boards!
It's not often you get the chance to compare Cathay Pacific and British Airways head to head, as it were. I have to admit that after years of being bossed about on planes by matronly BA air hostesses I have always preferred Cathay's gentler approach. Leg one - Hong Kong to London in business class went well. Late night flight, old coffin style business class seats, but at 1am who cares about food or movies. It's lights out, crash out, wake up in London. Pleasantly uneventful. Next leg of the much-anticipated round the world trip was London Heathrow to New York JFK on BA.
The flight itself was excellent. The BA business class seat super comfortable, the lights easy to direct and aircrew who could not do enough. The food was good with lots of choices. I had a When Harry Met Sally-type passenger next door, a picky vegetarian who had forgotten to notify in advance. They scoured every cabin to find meat free food for her and even then, she wanted it changed. They did it. They knew all about JFK immigration and dished out the right forms and advice. The plane was clean, the magazine rack stuffed with good reads, they offered water frequently. Could not fault them.
Last leg was Cathay Pacific from JFK back home to Hong Kong. Even though it was 16 hours, I was quite excited because it was the new business class seats, so a wonderful experience was anticipated. But oh dear, disappointment. As I boarded no one showed me to my seat, no one offered to take my coat, no one produced pre-flight drinks. Sure, it's not written in stone, but BA did all that. They even gave drinks to their ground staff.
A pre-take off trip to the business class loo came as a bit of a shock - it had not been cleaned. Paper towels spilled from the rubbish bin, the basin was wet, soap dispenser almost empty, and no hand or face cream supplied. The floor was wet and the loo not covered in the customary sheath of tissue paper. It was unexpected and frankly, took the shine off my enjoyment. It did not inspire confidence either.
CX831 from JFK to Hong Kong was not packed, but staff were obviously too busy to check little things like toilets. There was no customary visit from the in-flight services manager, though the captain did tell us she was lovely, which always sounds a bit patronising.
Along came lunch. Nothing spectacular - cod, chicken or beef, plus a vegetarian dish. The beef came with rosemary gravy and polenta. All perfectly fine. Afterwards I looked for a magazine but the rack was bare. No one toured with water. After a good sleep in those wonderful bed seats came dinner. Choices were chicken, beef or porcini lasagnas. The beef resembled the beef from lunch so I chose lasagna. Mistake. It was a stodgy lukewarm brick and the mushrooms gritty. I asked for something else. "You don't like it? Or is it totally inedible?" asked the steward sympathetically. I replied the latter and he came back with chicken. Two bites later deja vu kicked in - surely this is what I had eaten for lunch? Not exactly, but close. This was chicken and lunch had been beef, but the menu revealed both came with rosemary gravy and polenta and after a blast in the CX ovens, tasted remarkably similar.
Unimpressed, I asked the name of she who runs the show, the cabin services manager, fully expecting this would bring her scampering down the aisle. Not so. The steward returned bearing the name of the cabin services boss for the whole of Cathay. I repeated that I wanted to know who was in charge on this flight. After some time, the lady herself appeared card in hand: Ms Mellette De La Riva. Did I have a problem? Well yes, I replied, I felt disappointed, and listed the grubby toilet, lack of pre-takeoff drinks and magazines and dodgy meals, though I said I knew the actual food was not down to her. She looked mildly concerned, apologised and said she would "remind" the crew to check in future. She did not seem to consider that the buck stopped with her.
So, sorry Cathay, but BA wins this time. I had been looking forward to that flight.
I doubt this made it to Cathay city's "the street" notice boards!
Last edited by SMOC; 13th Apr 2013 at 12:45.
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This is one flight so it may not be representative, but if this is indicative it's a shame that TPTB won't do anything about it until bums on seats turn into bums on BA A380's.
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The problems in that article are typical of the problems passengers face.
Although some of those noted were within the control of the ISM, usually they're not. When passengers start threatening that they'll write to the company, the smart girls say "go ahead, please do, they might listen to you, but they won't listen to us".
I've been approached in the galley by passengers before with gripes, and if it's something outside the control of the crew, then my response is the same. I love the shocked look on their face - they find it absolutely unbelievable that passenger feedback of deficiencies given through the crew will be totally ignored.
Although some of those noted were within the control of the ISM, usually they're not. When passengers start threatening that they'll write to the company, the smart girls say "go ahead, please do, they might listen to you, but they won't listen to us".
I've been approached in the galley by passengers before with gripes, and if it's something outside the control of the crew, then my response is the same. I love the shocked look on their face - they find it absolutely unbelievable that passenger feedback of deficiencies given through the crew will be totally ignored.
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Once again please go try our esteemed rivals.
Oh yeah, one last thing safety should be a box ticked when selecting which hull to put yourself and family in.
Re:AirAccidents.com league table.
Oh yeah, one last thing safety should be a box ticked when selecting which hull to put yourself and family in.
Re:AirAccidents.com league table.
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Sorta despise it when people say its just ONE flight or just THAT flight... one flight here, one flight there.. can't they notice its a ubiquitous cx trend here? Toodle-oo!
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Here try this lot, great cabin svc, fawning CA,100% smiles,good food,etc
Lionar B738 at Denpasar on Apr 13th 2013, overran runway and came to stop in sea
Lionair B734 at Pontianak on Dec 30th 2012, runway excursion on landing
Lion B734 at Pontianak on Nov 1st 2012, overran runway on landing
Lionair MD90 at Jakarta on Mar 9th 2009, departed runway on landing
Lionair B739 at Pekanbaru on Feb 14th 2011, runway excursion on landing
Lionair B739 at Pekanbaru on Feb 15th 2011, overran runway on landing
Lionair B734 at Pontianak on Nov 2nd 2010, overran runway on landing
Lionair B734 at Pontianak on Nov 2nd 2010, overran runway on landing
Lionar B738 at Denpasar on Apr 13th 2013, overran runway and came to stop in sea
Lionair B734 at Pontianak on Dec 30th 2012, runway excursion on landing
Lion B734 at Pontianak on Nov 1st 2012, overran runway on landing
Lionair MD90 at Jakarta on Mar 9th 2009, departed runway on landing
Lionair B739 at Pekanbaru on Feb 14th 2011, runway excursion on landing
Lionair B739 at Pekanbaru on Feb 15th 2011, overran runway on landing
Lionair B734 at Pontianak on Nov 2nd 2010, overran runway on landing
Lionair B734 at Pontianak on Nov 2nd 2010, overran runway on landing
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I don't think comparing with a LCC is fair. The airlines in the scope of which cx is in are very safe, in this decade. QF, SQ, JAL, OZ, TG...etc. Don't compare an Audi Le Mans Concept with an AMC Pacer. 