CX Cabin Service
Flyer Jazz,
Don't you see that you are the root of the problem.
As the pilots of the flight we are the team leaders, it is up to us to make the effort. You cannot expect a 22 year old CA to make the running when it comes to converstaion, unless of course she is after something more than just a friendly chat whilst the other pilot is in the loo.
Of course though, no CA is going to want more than a friendly chat with a Neanderthal like you.
Our girls are fine. As with any profession from any culture there are good and bad, and you are clearly of the bad!
Now, shut up.
Don't you see that you are the root of the problem.
As the pilots of the flight we are the team leaders, it is up to us to make the effort. You cannot expect a 22 year old CA to make the running when it comes to converstaion, unless of course she is after something more than just a friendly chat whilst the other pilot is in the loo.
Of course though, no CA is going to want more than a friendly chat with a Neanderthal like you.
Our girls are fine. As with any profession from any culture there are good and bad, and you are clearly of the bad!
Now, shut up.
Join Date: Apr 1999
Location: Hong Kong
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In a different life, before joining cx, I had the misfortune of flying frequently in economy on many different airlines. I find the cx business class service consistently good - however the service in economy is indifferent at best. What always strikes me is how the girls never smile and how stressed and agitated they look - it really feels like they're doing you a favour by serving you. Recently flew KLM economy and the difference in service was chalk and cheese.
Then again, one only has to go to any shop in Hong Kong and experience the indifferent service to appreciate where the problem originates. Still better than the American airlines though!
I for one would not like the cabin crew job - it must be very hard to smile and be gracious when you're tired and serving some demanding economy passenger. However, it makes a huge difference to ones overall perception of the service, and indeed the airline.
Then again, one only has to go to any shop in Hong Kong and experience the indifferent service to appreciate where the problem originates. Still better than the American airlines though!
I for one would not like the cabin crew job - it must be very hard to smile and be gracious when you're tired and serving some demanding economy passenger. However, it makes a huge difference to ones overall perception of the service, and indeed the airline.
Join Date: Jun 2006
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Threethirty
No thanks....I enjoy my time here too much to hang around with miserable grumpy twats. If you happen to be one those iCadets, then I have no sympathy for you. You were warned repeatedly about the high cost of living in HKG, You accepted the package, either make the best of it or leave. Simple!!!
Can you be my friend?
Join Date: Mar 2010
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why can NH, OZ, SQ or TG deliver so much better than CX?
lets say under the same stress?
I do agree that sometimes the crew are un-necessarily rushing to finish the service. however, the service is generally nice and fine except to some pax that are obviously over-demanding like they could never ask things in one-go but to tell the gals to go back and forth lots of times with only one thing at one time.
while service to cockpit, are you expecting a cappuccino in the middle of the pax service can be served at once? I would say dun expect the gals are willing to chat with you afterwards
Join Date: May 2008
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I got it, they just don't like your face.
Yeah cup noodles at TOD is a bit much.
On the flip side sometimes cannot get them to leave the flightdeck, so it must be you then.
Yeah cup noodles at TOD is a bit much.
On the flip side sometimes cannot get them to leave the flightdeck, so it must be you then.
Join Date: Feb 2013
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I do agree that sometimes the crew are un-necessarily rushing to finish the service. however, the service is generally nice and fine except to some pax that are obviously over-demanding like they could never ask things in one-go but to tell the gals to go back and forth lots of times with only one thing at one time.
Are you generalizing there are many many over demanding pax when you are not even there? Are you also blaming all those CC's indifference and loud chattering and no smiles to every pax out there? Its high time they stop the blame on the pax or management and reflect on themselves! Excuses on others can only take you so far.
Let me add on, the quality also depends where the CC come from and where they are based. Do you think if you let a group of Honkeys serve at NH or OZ they would be fantastic?
I apologize if I sound like a rowdy ppruner here but I am just so cheesed off at my own airline! Sure everyone has a fair share.
Join Date: Mar 2010
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I am talking about in general it's not bad. and the demanding pax is just one example. And I am not trying to shift the responsibility to anyone. As someone posted before, there are good and bad people. do you think it's also fair to over-generalise that all hkg gals are not providing good service?
surely that's demoralising to lots of hkg gals that consistently giving out good service.
Again, not shifting the blame to management, but they do have a share on it. When they only think of cutting cost, they are trying to cut short of cc's training as well. That does play a big part in the service standard too.
surely that's demoralising to lots of hkg gals that consistently giving out good service.
Again, not shifting the blame to management, but they do have a share on it. When they only think of cutting cost, they are trying to cut short of cc's training as well. That does play a big part in the service standard too.
Join Date: Apr 2007
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Flyer Jazz,
You sound like an overbearing, arrogant, racist and insular iCadet that I have to sit next to hour upon hour. This place really is going down hill fast.
Don't like it here, Fu@K off home then.....
You sound like an overbearing, arrogant, racist and insular iCadet that I have to sit next to hour upon hour. This place really is going down hill fast.
Don't like it here, Fu@K off home then.....
Last edited by badairsucker; 27th Mar 2013 at 10:59.
Join Date: Dec 2011
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It's depressing to see a once revered airline sinking this low...and the "managers".....and I use the word in its loosest possible sense....who are orchestrating this sorry mess will be long gone when the results of such a poor experiment finally come to fruition.
Having to share a flightdeck with the likes of Flyer Jazz et al is going to be a woeful and painful experience.
How times change.
Having to share a flightdeck with the likes of Flyer Jazz et al is going to be a woeful and painful experience.
How times change.
Join Date: Feb 2013
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Does living in hkg mean I have to embrace honkeys and high maintenance powder coated hello kitties? Or perhaps you might identify as one of those sudden-second-to-fame guys who couldn't get yourself a decent gf/wife back home but surprising got a honkey girl after you flashed your cx ID? Congrats to you, in years to come, you will be one of those grumpy captains complaining how your first hkg wife asked you to swap for MXP flights so you can buy her guccis, how your second wife suggested fancy holidays ideas just because your paying for everything. Why not also chip in to her own little venture of a bistro because she cant afford to. Whist receiving your money, she b*tches to her honkey friends that the divorce was all your fault. Mean time, you continue to nag about cx pay and housing allowance because you have already wasted so much money and don't know how to save. Now I am outta here mate! This thread is going down hill.
Join Date: Apr 2007
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FJ,
For your info.
I'm sat at home in Hong Kong, beer in hand bought to me by my very nice domestic helper.
My western wife is driving my very nice new western built car back to our lovely big house which we have bought thanks to my package given to me over a decade ago.
Off to work tomorrow for a nice overnight which means it's a regional trip and I don't have to put up with your drivel in the cockpit.
I for one am very happy with my lot in HK.
You have issues, please leave and crawl back under what every godforsaken rock you were dragged up under.
I'm sure your parents must be very proud of your sentiments on here.
For your info.
I'm sat at home in Hong Kong, beer in hand bought to me by my very nice domestic helper.
My western wife is driving my very nice new western built car back to our lovely big house which we have bought thanks to my package given to me over a decade ago.
Off to work tomorrow for a nice overnight which means it's a regional trip and I don't have to put up with your drivel in the cockpit.
I for one am very happy with my lot in HK.
You have issues, please leave and crawl back under what every godforsaken rock you were dragged up under.
I'm sure your parents must be very proud of your sentiments on here.
Last edited by badairsucker; 27th Mar 2013 at 13:03.