CX Cabin Service
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Flyerjazz, I think you'll find that people who have been in Cathay any length of time become institutionalized, actually that's true for most people in Hong Kong. They cannot see how much better things are outside of this extremely myopic bubble that they exist in.
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CX now edit all the Inflight entertainment for content, it still says the movies are R rated with all the coding (S, V, L, D, N, etc). The language is removed and scenes cut, TV series have entire episodes removed yet say "full season" clearly CX has decided it will provide parental guidance! Dumb 
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Its fairly typical of the attitude of the current generation of Second Officers (Non-locals I might add). 80s child perhaps? Acting like one either way.
I guess thats why CX never wins any awards and all those airlines do consistantly?
You will find that all airlines have passengers vocal in complaining about their service. The happy ones don't. We carry several million passengers a year. How many are complaining publicly? 0.1%?
why can NH, OZ, SQ or TG deliver so much better than CX?
You will find that all airlines have passengers vocal in complaining about their service. The happy ones don't. We carry several million passengers a year. How many are complaining publicly? 0.1%?
Last edited by geh065; 25th Mar 2013 at 14:40.
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Good time to remind you the CA is there primarily for safety and the operate the AED when you have your heart attack.
Cx is not the airline from down south..pls review who opend the door at TPE as the hull ignited in a fire ball,hint:not the barefoot [slippers got blown off] hysterical girl in a Sarong.
Cx is not the airline from down south..pls review who opend the door at TPE as the hull ignited in a fire ball,hint:not the barefoot [slippers got blown off] hysterical girl in a Sarong.
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geh065, how is the attitude of SOs de facto of cabin service and awards? please be reminded of the cx flight attendant who threatened to throw coffee to a pax and left the job? That was the most stupid story ever.
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threethirty
Since I seem to be living in this myopic bubble, can you please enlighten us in which way things are so much better outside of Hong Kong???
You just reminded me of several miserable grumpy individuals that blame Hong Kong for everything. They are all closed minded and have a much higher expectations of this place than where they come from. They generally do absolutely nothing on their days off and have a non existent social life. They do love to complain however about all the negativity of Hong Kong because it justifies their pessimistic attitude. What's ironic though is that they are under a hopeless illusion that if they go back home they are somehow going to be this born again full of life happy go lucky guy. Sadly it's never the case because really the root of the negativity isn't Hong Kong itself.
Since I seem to be living in this myopic bubble, can you please enlighten us in which way things are so much better outside of Hong Kong???
You just reminded me of several miserable grumpy individuals that blame Hong Kong for everything. They are all closed minded and have a much higher expectations of this place than where they come from. They generally do absolutely nothing on their days off and have a non existent social life. They do love to complain however about all the negativity of Hong Kong because it justifies their pessimistic attitude. What's ironic though is that they are under a hopeless illusion that if they go back home they are somehow going to be this born again full of life happy go lucky guy. Sadly it's never the case because really the root of the negativity isn't Hong Kong itself.
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Flap10, may I refer you to this thread:
http://www.pprune.org/south-asia-far...y-pacific.html
Hong Kong has its ups and downs, discussing about the downside doesn't make you a grumpy person. Sometimes you know better only after moving to HK. How many are willing to continue to stay in HK after their 6 yr contract? I know many who moved on to EK.
Curtain Rod, GOOD ONE!
http://www.pprune.org/south-asia-far...y-pacific.html
Hong Kong has its ups and downs, discussing about the downside doesn't make you a grumpy person. Sometimes you know better only after moving to HK. How many are willing to continue to stay in HK after their 6 yr contract? I know many who moved on to EK.
Curtain Rod, GOOD ONE!
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The girls might do this job just for the money, opportunity to travel, and cheap tickets for family and bfs, but that's no excuse to be unprofessional when they are on the job. I have seem many times the cabin crew being disinterested and indifferent to the passengers (especially travelling staff). If part of your job is service from the heart, at least act like it, that's what you are getting pay for.
Some pilots may just do the job and stick with the company only for the money, but ALL pilots do it with the highest degree of professionalism (even when pissed off by the company). Otherwise there would be holes in the ground.
Some pilots may just do the job and stick with the company only for the money, but ALL pilots do it with the highest degree of professionalism (even when pissed off by the company). Otherwise there would be holes in the ground.
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''Passengers sitting in exit rows over the wings are instructed every flight (with 5 seconds of training) on how to open those doors, and are expected to do so..
I think you have been watching too many Leslie Neilsen Airplane movies..
The beautiful Tropical livery fireball:
USA Today Andrew Perrin:
Jet crew did more harm than good, survivors say
I think you have been watching too many Leslie Neilsen Airplane movies..
The beautiful Tropical livery fireball:
USA Today Andrew Perrin:
Jet crew did more harm than good, survivors say
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Etopsmonkey,
very well said. Matter of fact, how many years was a pilot trained? And how many weeks do you train a flight attendant? Many of them have no basic aviation knowledge / common sense and many of our conversations cracked me up! Gimme a break !
Let me quote from an earlier thread, "Many generalisations here, but alas, most are true about the HKG cabin crew. Some months ago I overheard some very junior crew make some very offensive comments about one of the FO's on the crew behind his back. I can understand Cantonese fairly well, although speaking it I find difficult. When I approached the persons involved, with the backing of the Malaysian ISM, they were genuinely shocked that I had understood and proceeded to apologise to the bewildered FO. Afterwards, they were giggling and laughing as if nothing had happened."
or what about, "Recently did a flight, was on the bus and as the girls came on after us we all said "hi." Well about 5 (all locals) just blatantly ignored us. By the 3rd one I'd had enough so stood up and very loudly (in a joking way) said "hi" with a big smile and put my hand out to them, they looked lost! I joked and said why you not saying hello to us? Do we smell? and laughed. All of the girls who had ignored us didn't even smile and just sat on their mobile phones chatting. Utter rudeness. On the bus discussed this with the ISM and said how I thought it only polite that these girls should say hi to their Captain when he says hi to them first. She just said to me "Well you get what you pay for, half of them even ignore me!" She then told me that the basic is low and they all hate the job, use it as a stepping stone and just don't care. I also had to make 2 calls to the back at some point, none of them understood my basic english and in the end I gave up and called the ISM and got her to do what I was requesting! She then came up to the flight deck and said this is a huge problem she is facing with them not understanding basic english."
Hooroo mate!
very well said. Matter of fact, how many years was a pilot trained? And how many weeks do you train a flight attendant? Many of them have no basic aviation knowledge / common sense and many of our conversations cracked me up! Gimme a break !
Let me quote from an earlier thread, "Many generalisations here, but alas, most are true about the HKG cabin crew. Some months ago I overheard some very junior crew make some very offensive comments about one of the FO's on the crew behind his back. I can understand Cantonese fairly well, although speaking it I find difficult. When I approached the persons involved, with the backing of the Malaysian ISM, they were genuinely shocked that I had understood and proceeded to apologise to the bewildered FO. Afterwards, they were giggling and laughing as if nothing had happened."
or what about, "Recently did a flight, was on the bus and as the girls came on after us we all said "hi." Well about 5 (all locals) just blatantly ignored us. By the 3rd one I'd had enough so stood up and very loudly (in a joking way) said "hi" with a big smile and put my hand out to them, they looked lost! I joked and said why you not saying hello to us? Do we smell? and laughed. All of the girls who had ignored us didn't even smile and just sat on their mobile phones chatting. Utter rudeness. On the bus discussed this with the ISM and said how I thought it only polite that these girls should say hi to their Captain when he says hi to them first. She just said to me "Well you get what you pay for, half of them even ignore me!" She then told me that the basic is low and they all hate the job, use it as a stepping stone and just don't care. I also had to make 2 calls to the back at some point, none of them understood my basic english and in the end I gave up and called the ISM and got her to do what I was requesting! She then came up to the flight deck and said this is a huge problem she is facing with them not understanding basic english."
Hooroo mate!
Last edited by Flyer jazz; 26th Mar 2013 at 16:12.
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Flaps 10 you're right about HK, I'm wrong, the pollution isn't a problem, the living spaces here are just exceptional, it's great to be able to drink oneself into a stupor every night of the week, there aren't many bankers and lawyers in HK but the ones that are here are just such charitable; kind role models, the freedom to move around in such an open and serene space lifts ones spirits, the constant barking and shouting of mainland Chinese is music to anyones ears. I have absolutely no life and just sit and fester in my 600 sq foot box and have no social life whatsoever. Can you be my friend?
Last edited by Threethirty; 26th Mar 2013 at 10:43.
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Do make such a big deal about non-fraternizing with the new Gen iphone girls/boys,last time 9 nationalities [with some, no need to even initiate 'hello' even!] and it was a different generation of girls.
Of course you're going get gossip in the cabin and I might add, in the Flgt deck too..
Of course you're going get gossip in the cabin and I might add, in the Flgt deck too..
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Suzie, sry to say that but you sound totally snobbish here. Since you like hk so much, good luck to your life long endeavor in exploring the finest things hk has to offer you and may your kids grow up with the wonderful education and values this city is providing y'all. Oh btw, have you not sat in the exit row and enjoyed the 5min briefing? 
and by nationalities you mean on a typical flight you get to socialise with, most BC are Chinese from mainly hk or some tw, maybe one or two JP/KR. FP range from Indonesian, Indian, more Chinese and some VN, SP and ISM typically Thai or Pinoy? What a strong international combo! 
and by nationalities you mean on a typical flight you get to socialise with, most BC are Chinese from mainly hk or some tw, maybe one or two JP/KR. FP range from Indonesian, Indian, more Chinese and some VN, SP and ISM typically Thai or Pinoy? What a strong international combo!
Last edited by Flyer jazz; 26th Mar 2013 at 14:55.
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Suzie, are you also one of those iPhone dork who cannot socialize without the latest generation iPhone? Oh wait, let me check in at this restaurant and snap lots of shots of the foie gras i have never seen in HK. Or do you socialise with your pay check or your charismatic forte? Kudos to you tryin to sound all defensive here, but most ppruners do not agree to you. 
Well I hope you enjoy your wonderful conversations with excellent coworkers of marvelous English and totally not after your money, not after the fact you are a Gwei lo, (but Straight from The Heart!), at the same time don't forget to take in a deep breath of that splendid fresh hk air. Nei hou!
Seems like you are one of those weird guys who have an eccentric obsession with hk culture and Chinese people, those who want to learn cantonese, marry a local and send their kids to a local school. Those who never look back after moving to hk and wholly embrace it!
Well I hope you enjoy your wonderful conversations with excellent coworkers of marvelous English and totally not after your money, not after the fact you are a Gwei lo, (but Straight from The Heart!), at the same time don't forget to take in a deep breath of that splendid fresh hk air. Nei hou!Seems like you are one of those weird guys who have an eccentric obsession with hk culture and Chinese people, those who want to learn cantonese, marry a local and send their kids to a local school. Those who never look back after moving to hk and wholly embrace it!
Last edited by Flyer jazz; 26th Mar 2013 at 17:15.
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Also I suppose you left out my previous post from third party testimonials, traveled frequently on cx and totally unbiased.
Bad Service In Y+ - FlyerTalk Forums
Bad Service In Y+ - FlyerTalk Forums
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I last flew with CX a couple of years ago ( Frankfurt-HK- Brisbane and return ) and i found the service on each leg very good and friendly. Sorry to hear that things seemed to have changed. I agree with a previous post ref QF 
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I just returned home after doing CDG-HKG-CDG to see the 7s. I have to say that the cabin service was excellent in both directions, as good and better as any of the many other airlines I have used in the last 12 months. It's not all bad out there!
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Then it must be weird why this thread has started, especially from pilots actually working from cx who have seen the good bad and ugly. is it a best kept secret they are generally more polite to foreigners as compared to Chinese pax? Now lets observe.
is it a best kept secret they are generally more polite to foreigners as compared to Chinese pax? Now lets observe.
