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Tripple A policy for offloading bags of no show passengers on the same booking

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Tripple A policy for offloading bags of no show passengers on the same booking

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Old 24th Jan 2011, 19:00
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Tripple A policy for offloading bags of no show passengers on the same booking

Hi All! I hope that we are all well.

I was wandering if anyone can help me out here in that a colleague of mine at the airport I work at is facing disciplinary action for apparently a check-in error that she made at the end of December 2010.

To cut a very long story short, There were 3 people travelling. 2 on one reference, and one on a single reference. Both these bookings were booked by the same person living at the same address and the same card was used to book the flights. So It was obvious that they were all travelling together on the same flight.

Now, MRS A and Ms B Are on the same reference and Ms C is an internet boarding pass on her own separate reference.

Ms C never comes to check-in as she has already her boarding pass.

MRS A and Ms B Come to check-in and wish to check-in 1 bag between them.

All is good until boarding. Flight boarded with Ms C boarded but then for some reason then gets de-boarded.

Mrs A and Ms B travelling together also board.

Yet later on Ms C on her own reference and internet boarding pass gets offloaded after being boarded through DCS. Now apparently, but I do not know a huge ammount about my colleagues dilemma about the case, Ms C had Ms A's boarding pass with completely different names and a bag checked in.

So that was why Ms C was removed and apparently Mrs A was not travelling at all. But then why would my colleague check-in Mrs A as an airport check-in with Ms B on the same reference without seeing the actual person and their valid photographic I.D? Yet alone add the bag to Mrs A's name.

So Mrs A and Ms B were boarded in DCS and that was that.

But it later came to light that the bag actually belonged to Ms C and that it was on the flight.

And honestly. This IS the reader's Digest version of events! So sorry this is a bit long winded!

So a couple of questions have come to light here and I would like to help my colleague resolve their unfortunate dilemma.

Now if Mrs A wasn't actually travelling then Why did the gate staff not get the bag removed? Even though Ms B was travelling because the bag was associated with Mrs A and therefore Mrs A was responsible for that bag, shouldn't the bag have been removed?

Now I know all handling agents are under huge stress to achieve OTP and perhaps sending that a/c out early but surely not compromising security and Tripple A Regs? Or have I mis-interpreted something here?

Also, could the boarding agent, be held responsible as well, for boarding the wrong passenger through DCS and not finding out exactly what was happening with these passengers?

And I have tried searching the forums but can not find the answer that I am searching for.

Is there anyone out there that can tell me the exact policy for this scenario? And if there is anywhere online that I can find the Tripple A law or any other applicable security procedures to help them out?

Any help will be greatly appreciated.


ADMINS: If I have posted this in the wrong part of the forum could you please move it to the right one for me? Thanks!
speedbird_481_papa is offline  
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Old 24th Jan 2011, 22:20
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Join Date: Aug 2007
Location: inv
Posts: 250
from a old traning course of mine this is from the corect answers

9. One member of a family group decides not to travel. Their baggage has been pooled and their
belongings are spread amongst the other family members baggage, what action would you
take?


Investigate to ascertain if there are any suspicious circumstances. Where there are
none and the credentials of the passengers status are not in question the baggage, with
the approval of the aircraft commander, can remain on board. If however suspicion is
raised as to the nature of the offload, care should be taken to ensure each item of
baggage within the pool is removed from the aircraft and re-processed as
unaccompanied baggage before re-loading.
(3 marks)
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Old 24th Jan 2011, 22:27
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Join Date: Aug 2007
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have also found this from the check in side

For the trainee to identify the potential for mistakes during the check-in process and which could
impact on the meeting of ‘Triple A’ requirements.
Teaching points
Examples
Duplicated baggage tags
Passenger decides not to fly but baggage details are not removed from the DCS
Passenger and baggage accepted for flight prior to scheduled flight opening
Wrong tag number entered
Pooled baggage that is not flagged in each individuals DCS record.

It is critical that it is understood that pooled baggage must be flagged in each relevant person’s
DCS record.

the bold/underline has been done by me as i suspect that this is the mistake that has been made
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Old 25th Jan 2011, 09:30
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Am I Right in guessing this is an easyjet flight?

Sounds like ur friend made a miss-ID in which Mrs c was checked in as Mrs a. This happens often but is usually rectified when the actual person comes to check in. STS don't need a boarding pass to check a bag as they are issued a new one after checking a bag in. It is an easy mistake as I have saw this happen alot. I hate pooled baggage I once saw a dispatcher want to remove someone and cause there was 17 of them and it was a ULD job the dispatchers manager overruled and let it go.
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Old 1st Feb 2011, 08:16
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Join Date: Sep 2010
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I may help a bit here.
The biggest case here is security. The most important thing is the EU law which says (185/2010) that if on board of plane there is no person with boarding card assigned to the baggage checked in (notice that the main case is not the person but the boarding pass on board), such baggage needs to be offloaded. So even if persons check in ok, but they would mix their boarding cards in gate before boarding and board the wrong A/C, this is not a security issue, no law has been broken. Apart from that no ID checks must be performed in EU during boarding....but the Air Operator procedures may be more strict. Which AO was here?
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Old 1st Feb 2011, 09:45
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hi all! Sorry for the late reply all but I have been extremely busy recently.

Thanks for your help with this. In answer to your question yes this was an EZY flight that this happened on.

Pooled baggage is an absolute nightmare. Its so frustrating when there are 2 bags against 1 name for potential offload reasons at the gate.

My colleague has had her hearing now but I think that they are still waiting to hear their outcome. My colleague did take a union rep in with her as well which may have helped her case as well.

I will see them tomorrow and ask them how they got on and I will definitely let you know.
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Old 6th Feb 2011, 21:50
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Did your friend do the offloading? Because that's maybe where the foul-up happened. Did the person offloading Mrs C make sure "Mrs C" and the paperwork that matched that name was in front of them? Wrong paperwork would result in the wrong bag being removed.

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Old 9th Feb 2011, 20:30
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I didn't read the story too carefully as it was stressing me out but surely a quick ID of the bags by the passengers would solve this problem?!
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Old 10th Feb 2011, 03:42
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Did your friend do the offloading? Because that's maybe where the foul-up happened. Did the person offloading Mrs C make sure "Mrs C" and the paperwork that matched that name was in front of them? Wrong paperwork would result in the wrong bag being removed.

PM
Sorry for the late reply all, have been up to my eyes in things recently!
No she didnt do the offloading. She was on check-in all the time that this was going on up at the gate so she was unaware until a later date.

And aye I admit polarbearjim it is a VERY long-winded story but wanted to make sure that I hadn't missed anything. But a baggage I.D wouldn't be necessary as the right number of bags the a/c was expecting was at the a/c. They weren't either a bag up or down.
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Old 14th Feb 2011, 11:53
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Join Date: Jul 2007
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I didn't mean a full baggage I.D. I'd have just asked the baggage hall or loaders to look for and separate the bags in question and then call the pax forward to I.D. them when boarding. You can then re-tag them correctly with manual tags and load them.
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