Big Pete at Shell Parafield. Always has a smile and a joke to tell-as well as the next plan for the Airport **** up. Cheers

Have to join the chorus for Richard at Shell Emerald - the friendliest most helpful refueller I have ever come across.

Mildura Mobil - must disagree. Of all the miserable, grumpy, bad tempered ill mannered.....

Cobar might always have a callout fee but Dennis and Cheryl are great people always happy to go the extra distance and grab lunch for 10 pax, more beer for the esky or more ice (although I am not sure they want that advertised).

LEC.. yes a classic

Albany BP extremely friendly.

Excuse me, but I'm getting old!!

How could one forget the BP refuelling girls from Cairns!!?? Their visit to Charters Towers for FASOB was a highlight of the trip. I doubt that any other company sells avgas at Cairns; if you have the choice - buy BP. It's well worth it! ;)

G'day :D

Shell in Emerald excellent ,Liz in Cooly fantastic .However one particular Shell refueler in Bankstown really should start looking for another job as it is quite obvious he hates his present one.

Given a choice I wouldn't put mobil in my lawn mower.

Have to put an extra vote in for McAlisters shell at Moree and the shell lady at Cooly, polite efficient service.

My pet hate is turning up to get fuel at a self serve bowser and there's no god dam ladder ! nothing worse.

Or Des Daley and his brother Kev @ Bundy!:)

n_c
 

You're not talking about Gordo and his mate? Yup, they're still here. :D

HA Shell fella lives next door to me here in "Melrose". ;)

J & J Bunker at Ceduna used to bring Beer to the airport after a hard days flying. First thing you need when you get out of a hot aeroplane !!!! Thats a 2 thumbs up

Oh yeah, and Steve at Horn Island,
Nothing like beer and pizza to keep ya going
Bring it on Tyga

Ian & Spike, the Shell refuellers at Moorabbin, get my thumbs up - always cheerful and helpful. Ian is always good for a laugh too - needs to have his cage rattled from time to time!

Lovely lady from Shell in Cooly, came out in pouring rain, nothing too much trouble, almost reasonable price - on my way very quickly.:)

I should say AAAVN acft handlers are the hardest working but defenately not the best looking. But that would give away who I am.

Liz @ Gold Coast Flight Facilities (shell) is great, and so was Amanda when she was there. Go girls!:cool:

I'll add my two bobs worth here.....

Richard Ellison at Emerald is amongst the friendliest for sure...
Will do whatever he can to make sure you are fuelled and even is happy to let you sit in his office for the day!!! Great bloke, Great Service....

Also Pete, Cracker and Dave out at Charleville... I have been into Charleville late at night and just one phone call had Pete up at the office opening up, so myself and the pax could get some food.
Thanks Pete!!!!!!

Deffinately Richard Ellison from Emerald. Had a long wait job there, and offered me a bed for the day, his car, and even a pack of cigarettes if I needed them. No to mention a well earnt cuppa.
Top bloke!

refueller view
 

As a refueller in Tassie I must say refuellers have to put up with a lot of rubbish from certain customers, some examples follow :
Kendell would carry round fuel from Melbourne, but wanted refuellers to come in after hours to refuel when they had training flights on.
Freight companies show up and expect refueller to run out in the middle of the night to refuel 120 litres on a metro, or ring you 3 or 4 times just to wake you up and say they should be there at 0130 and show up at 0330.
Worse still they ring you at 4 am to see if you are at the airport to save them using the avgas bowser (lazy sods), and wake you and your wife up.
Or someone from their company rings up and requests fuel and then when you get there, guess what? The pilots dont want any fuel and never requested it.
Refuellers here dont get paid to be on call all night and with taxes, travelling and inconveniance, callout fees arent that bad.
I better stop whinging, sorry about that, but geez it felt good.

Classic line from a pilot "I wish I could charge call out fee's", my response, "So you work for free then?"

B.T.W. A.A.E. are the most disorganized company going around!

Most pilots are great guys but some real shockers too, suppose it's like that in all jobs.

Wazza at Essendon was a funny b*stard.
Always the " 'ow ya goin, orright? "

Competition helps;

Places where the service is best usually have competition;

For example; YBAF.

AIR BP is the new kid on the block. before that, asking for fuel from Shell and Mobil was a cap in hand affair. Please Sir, may I have some more.

Old Ray @ BP is there in a flash and even carrys bags, and has a good collection of dirty jokes on hand.

Flight facilities @ CG is another example - their service is quick and efficient.

Monopolies breed complacency. I now avoid EN as the same guy controls all brands and the service is lousy.

Gotta agree on the Emerald guy; in the middle of a long day of travelling around central Qld I had a passenger drop his wallet on the tarmac, the refueller found it (with the LARGE wad of cash inside), rang the passengers office, called his end-of-day destination, and had the wallet (complete with ALL contents) couriered on to the destination and returned to the owner, before he even knew it was missing!

There is now also a Shell Avgas truck on-call at TWB who is very good; and the fellows at Bundy are always up for a yarn and a gander at the latest pix in their aeroplane photo collection.

Regards.

Yep, Emerald for friendliness and service.

Helps reqind the hoses after using the bowser, and only too happy to give you a beer if you've finsihed aviating for the day, and have a yarn.

And the BP girls, what can I say!

:D They are always on time, don't mind being called back 15 mins later to throw 100lt extra on as you had less freight, and always manage to squeeze you in before Skytrans' 310!

As for Crappy at Kowanyama...words fail me. If you're there, during the tirade about "f....C.... beancounters from down south who wouldn't know a f....... if they had a c.... on their f..... useless c...." just watch out for his son Rhondlesen (a.k.a. Prop Strike). If there is one kid on the planet I feel sorry for, that would be him. It has been said that the teachers refused to call him "Little Crappy" like the rest of town does.

And HA yes I remember Hammer only too well....;)