This is a situation where System Restore is quite useful. Saved my ass once already this year, from dodgy software.

I have used Rapport for over 6 years and I still use it now. I have never had one single problem with it. Indeed, last year it stopped some nonsense on my account. Not got a bad word to say about it.

So, my antivirus f-secure (subscription with service provider) decided to attempt to update yesterday and reported it could not because there is a conflict with Trusteer Rapport (from my UK bank).

It cannot continue until I manually uninstall Trusteer.

No problem thinks I.

Can I uninstall the b****y thing - no I cannot but am working on it.

Not life threatening but time consuming!!!

I have steered well clear, after many warnings like Jock's. However, this may help:

Uninstalling Rapport using the SafeUninstall Utility | Trusteer

Yes, I found that and it seemed to hang.

Funnily, we had a power glitch, quite common here, and when I restarted the computer Rapport had gone.

The trouble is now my antivirus has got corrupted and won't start.

I can try to go back to an earlier time but that may reintroduce Rapport so I won't do that.

Will download MS security essentials and use that - I don't use the windows computer for much these days and certainly not for banking - for the time being.

Sounds like my experience with anti-virus.

Like Trusteer, they put their hooks into all sorts of places, and then are the devil to unhook. Uninstall, restart, rinse and repeat sometimes gets them out. Then a clean reinstall of the virus protection may work.

The one I use (Avast free, with some paid-for bolt-ons) has behaved immaculately since I installed it.