XP and Office 2000
 

Can anyone help? When I load Office 2000 on to XP, the install programme terminates and an "internal fault 2755" is logged.

From Microsoft Knowledge Base - Regards CC. .. .OFF2000: Setup Appears to Stop Responding, Followed by Internal Error 2336 or 2755 (Q217714). .. .--------------------------------------------------------------------------------. .The information in this article applies to:. .. .Microsoft Office 2000 (Setup), used with: . .the operating system: Microsoft Windows XP . .the operating system: Microsoft Windows 2000 . .the operating system: Microsoft Windows NT 4.0 . .. .--------------------------------------------------------------------------------. .For a Microsoft Office XP version of this article, see Q297920 . . .. .SYMPTOMS. .When you install Office 2000, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages: . .. .Internal error 2336: Please Contact Product Support for assistance. . .-or- . .Internal error 2755: Please Contact Product Support for assistance. . .NOTE : Instead of receiving one of the "internal error" messages documented in this article, you instead may receive the following error message after a long wait: . .The installer is no longer responding. . .When you create a verbose log file by using a command line similar to the following . .d:\setup.exe /L*V c:\verboselog.txt . .and then you open the Verboselog.txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following: . .MSI (s) (E8:24): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\ . .MSI (s) (E8:24): MainEngineThread is returning 1632 . .MSI (c) (F8:C0): Note: 1: 2755 2: 1632 3: D:\data1.msi . .Internal Error 2755: Please contact product support for assistance. . .. .CAUSE. .This problem occurs when the following conditions are true: . .. .You install Office 2000 on Windows NT 4.0, Windows 2000, or Windows XP Professional. . .. .-and- . .. .Windows is installed on an NTFS partition . .. .-and- . .. .The Installer folder does not have correct access permissions. . .. .NOTE : You can also experience these symptoms if you have only Read permissions to the WinNT folder. This condition prevents the Installer folder from being created by Office Setup. . .. .RESOLUTION. .To resolve this problem, change the permissions on the Installer folder. The permissions on the Installer folder should be Everyone - Read Administrators - Full System - Full. . .. .STATUS. .Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

VMT CC.. .Not sure I understand it all but will give it a go. Cheers. <img border="0" title="" alt="[Confused]" src="confused.gif" />

Shout back if you have any probs with the permissions.. .. .CC

CC. HELP!. .My WinNT folder was read only, deselected clicked apply but it will not apply the change.. .. .Tried serching for Installer folder and found an Installer folder @ C:\Program Files\InterVideo. only. .. .What am I looking for as I can't find permissions to change? I thought XP was going to be easier than Win 98, but it seems to be set up to make it harder to tinker? If Microsoft are aware of this problem why is it not possible to download some sort of patch.. .. .All help greatfully accepted.

You cannot just de-select something. Un-tick the Read Only and !!!! tick the Archieve box.. .That should do it.