BT Wireless Broadband & VOIP
 

Could use some advice please

I recently changed to BT's 8 Meg & VOIP package with a BT voyager 2500v router. After some initial pain with lower than expected connection speeds, the connection has now settled: However there are some issues outstanding.

The wireless network drops out intermittently, and the VOIP connection can also get lost in mid-call. The phones I'm using in the house are wireless phones, and I'm beginning to suspect that the phone frequency is too close to the wirless frequency. I already have some audit software that shows the channel for the wireless network, and I have changed this to channel 6 in the search for an improvement - is there anything that can show me the channel on which the wireless phone operates?

Is it normal for a wireless network to drop out periodically?

Many thanks

Cannot answer those questions (name, rank and number only:) ) but I have seen (maybe PPRune?) reports of ISPs blocking VOIP and of course if their money comes from phone calls...........................................:eek:

TS - when you say wireless phone, I take it you mean DECT, which is the standard for portable domestic telephones, although there are still some analogue ones around, which have obvious antennae.

The DECT phones should not cause a problem for your WiFi. I have one on my desk, in use most of the time, and it does no harm to the PC's wifi connection which is 30" away.

Are there any other radio devices around? Not receivers, but devices that transmit? I heard of a guy who had problems with a TV range extender, for example. It could even be that such a device next door could be causing a problem.

TS - what exactly is dropping out? Do you mean the wireless connection or the broadband itself? If the latter, have you just moved from wired modem b/band to wireless and if so, did that drop?

The wireless network drops out intermittently, for no apparent reason. Using the windows XP "Repair" function makes it work again, although a message is generated telling me that the DNS cache cannot be cleared and that I need to contact my System Administrator - I need to have a talk with myself, apparently.

The VOIP side just drops out intermittently also, often in mid-call. To cap it all, it is difficult o know who, in BT, I can turn to for help.

WiFi 802.11b & g operates at around 2.4GHz

European DECT phones operate at 1.9GHz

USA digital phones operate at 2.4Ghz so do interfere with WiFi networks.