Re-Starting....won't!
 

Compaq Presario Laptop, 40 G HD, 600 Mhz, Win XP Home ed., IE 6, all up to date except for Win XP SP2.

Problem is probably minor, but is annoying nevertheless.

Whenever I try to re-start when running WINDOWS in NORMAL mode, the computer just shuts down completely and has to be manually re-started.

However, when running in SAFE Mode, when selecting re-start, it goes thru it's normal shutdown then re-starts as instructed.

Problem began several weeks ago, seemingly out of the blue. Don't remember fiddling with any settings, nor is it associated with the installation of a new program, that I remember.

Any comments, suggestions, fixes or help would be much appreciated.

Thanks in advance.

LC

Just a stab in the dark but if as you say nothing has changed ie new software or changed settings then why don't you try doing a system restore to a date when all was working well.

Just a thought

Bigwings :ok:

Don't know why I didn't think of that myself.

Just went back progressively as far as SYSTEM RESTORE will take me (mid-September). The problem is still there.

Thanks for the suggestion.

LC

I've just had a quick look around MS Knowledge Base. Have you recently upgraded Windows media player or added a USB mouse? According to MS doing either of these may cause a problem on a Presario.

Bigwings :ok:

LastCall,

I would try downloading all the latest Drivers and run Windows Update.

Lets see if that helps with the problem.

Take Care,

Richard

Bigwings

Negative to both questions. Still using WMP 9. Have not upgraded to WMP 10 yet. Same for the mouse. Been using MS Wheel Mouse Optical for years.

Richard

I go frequently to WINDOWS UPGRADE and download all the upgrades for it and OFFICE 2003. Only thing I haven't downloaded yet is SP2 after reading all the subtle changes it makes to ones system. Want to research it more before I do. There was a very enlightening thread on here about that a while back that made me think about not wanting to do it.

The drivers should all be up-to-date as well, but I will check anyway and report back.

Just a thought, why would it function normally from SAFE Mode and not from NORMAL Mode?

Thanks for your input, folks.

LC

LastCall

Try running the following command at either a command prompt or through Start - Run

shutdown /r

run shutdown /a if you change your mind

Richard

All drivers are up-to-date. ( Hope I didn't miss any!).

F_S_D

I did as you suggested. The computer ran thru a normal shutdown. On manual re-start, it went thru CHKDSK and the message at the end said that, "The volume is clean".

Did a START - Shutdown - Re-Start and it is still the same; it shuts down completely. Manual re-start required.

I'm mystified.

LC

LastCall,

Next option would be to install SP2. There is a chance it will fix the problem. If that does not work, we could look at doing a Repair of the OS with the WinXP CD and if that does not work, then a fresh install of WinXP on top of itself.

Take Care,

Richard