Help with EZ Antivirus/Freeserve clash please
 

Anu help on this subject would be gratefully appreciated - as Computer Associates are basically useless in answering any specific questions.

Situation is as follows (if I remember correctly, as this is on behalf of my father who is 200 miles away and uses a different system to myself):

1/ Operating programme is Windows XP
2/ Internet provider is Freeserve.

The problem:

When running Computer Associate EZ Antivirus in Realtime Mode (how else should you be running it!) it prevents Internet Access. When you try to do a dialup, you can hear the Freeserve host answer, but then access is denied.

The attempts at to resolve the problem have been (as suggested by Computer Associates):

1/ To set ALG to manual - yes, already done.

No firewall is being run - so, as far as I can tell, ALG should not really have been a problem.

When my father used the previous version of the Antivirus, I honestly cann't recall it's name, he had no problems.

Any help that anyone can give - please bear in mind that I am not overly computer literate, and my father at 87 is even less so! - would be very much appreciated.

Cheers

Scottie Dog

ps - Happy New Year to everyone.

Scottie Dog

I would suggest the following

1. Uninstall EZ which is obviously causing problem.

2. Go to AVG Antivirus Register then download the program wait for the email with your license and then hopefully your problems will be gone.

I hope that uninstalling EZ will let you get internet access again but drop by here if you have further problems.