Outlook Express and ZoneLabs
 

At the moment to send an e-mail via outlook express I have to de-activate ZoneLabs Pro, otherwise it restricts the message and fails sending. My ISP say I have to enable the ports for messaging to get by this, but when I tried via the Program Control menu nothing happened. Anyone have a simpletons explaination of the computer garble sent via the ZoneLabs e-mail for what I have to do? (ie have the easy explained solution key stroke by key stroke!!!!)

Any help is help in my world so thanks :ok:

---------------------->>> Zonelabs message!!!!

Dear zonelabs customer,

This Information Applies to

ZoneAlarm Pro ZAP
ZoneAlarm Plus ZA+

Summary

I'm having problems sending or receiving e-mail.

Solution

** NOTE ** If your email problems started after an upgrade of any
type (Windows, ZoneAlarm, email software, etc) try shutting down the
email program, removing it from the program list in ZA+/ZAP, and
then restart it so it has to ask for rights again.

If you are experiencing difficulty using your email software with
ZoneAlarm Plus/Pro, one or more of the following should resolve the
issue:

If your e-mail application seems to hang, and you have MailSafe
enabled, make sure that you are NOT also running any other
application that may also scan attachments (such as an e-mail
scanning feature of your antivirus program). The safest way to set
this up is to turn MailSafe on, set your antivirus to not scan email
attachments, but set the antivirus to scan all files on access. This
will give you the best protection, the best of both worlds.

Also, if you set up Expert Rules for your email client, be sure to
check your alerts. Many email cilents will require a DNS access rule.

1. Your e-mail software may require server rights. To enable the
Allow Server option, click the PROGRAM CONTROL -> PROGRAMS tab.
Look for your program in the list of applications. Under the SERVER
column, LEFT-click under the INTERNET column. You have the option to
specify ports. Right-clicking under either ACCESS or SERVER, then
highlighting OPTIONS will open a window where you can force the
program to have access limited to certain ports. When you click the
ADD button , you will see options preset for email, news, etc. If
you access a secure POP3 server, you may need to add port 995, or
contact the server's technical support for specific requirements.

2. Some e-mail software might have more than one component
requiring server rights. For example, MS Outlook requires the
Messaging Subsystem to have server rights as well. For more
information on this service, please visit MS support :

http://support.microsoft.com

From the top of the window, click Support -> Knowledge Base

3. To use Microsoft Outlook Web Access (OWA), you will need to turn
all privacy OFF for that site. For specific steps on how to do this,
open ZAP and press F1 for help, then search for the word PRIVACY.
In some cases you may also need to add the connection site to your
Trusted Zone, which must be set to Medium.

4. Your email server is added to your Trusted Zone (Trusted Zone
must be set to Medium, and the Block Local Servers UNchecked). To
find out how to do this, open the ZoneAlarm console, then press F1.
From the search tab, type host (no quotes). Double-click Adding to
the Trusted Zone.

5. Your email domain may have changed (example - [email protected]
changed to [email protected] after a merger). Check with your ISP to
verify this.

6. If you have updated your email program, it may have changed
security settings (such as now blocking attachments). You must check
the support site or help for your email program in order to fix
this. Also, you may get a popup alert if the main program file has
changed - you must allow the new program access - however, if you
did not update the program knowingly, do NOT allow it access until
you are sure it is not infected.

7. If you have any other software acting as a proxy for your email,
then that will also require the appropriate rights (spam filters,
and in some cases your antivirus - example, Norton AV has a
component called Common Client CC App).

Also be aware that other security products, and even browser
settings, can affect this as well, especially for web based email.
- Try reducing security, or Privacy settings for the site, when
accessing that site (i.e. add it to the trusted zone in your
browser, as well as ZAP, as needed). To find out how to do this,
open The ZoneAlarm Pro console, then press F1. From the Search tab,
type firewall (no quotes). Double-click on Main Tab (Firewall panel)
- You may also need to clear out old cookies - check your browser
help file for more information on cookies.
- If you have your antivirus set to scan email attachments, be sure
to give that program access rights if it asks (example: Norton
Antivirus' Common Client requires Access rights in order to get your
email, since it works much like a proxy). Check with your antivirus
manufacturer if you need more specific information.

Additional keywords
Block08 SMTP POP3

Hi smiles. I have just sent an email using outlook express and my ZAPro is running. Nothing untoward here. I also had to re-instal it yesterday(zapro) and all it has asked for is if I wanted to give it(OE) access to the internet.
All works well here. :confused:

I have ZA Plus and my experience is the same as BRL's

AA

I had the same experience more than once.

The fix is (as set out above) to remove the program altogether from the ZoneAlarm list. Open ZA, go to programs, find it, right-click it, left-click and select delete.

Next time you run it, ZoneAlarm will ask you whether or not to let it through.

Easy.

Tried that and hasn't worked. It tells me there is an error, gives a number, and mentions Port 25 not being active. Even specifying allow Port 25 doesn't work. I'm stuck and ZoneLabs won't offer more that mentioned earlier, and NTL won't give advice on opposition software - Head and Brickwall comes to mind, Head and Firewall could get messy!!!

Had you given OE all four privileges plus "pass lock"?

When you removed OE from the "programs list" in ZA, was OE running at the time? If it was, try removing it while it's NOT running (and not sitting in the background).

If that doesn't do it, try a full uninstall of ZA, then restart the machine, then reinstall, then restart again, then try OE.

What was the error message number you got associated with Port 25?