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-   -   Windows 10 Update Services Problem (https://www.pprune.org/computer-internet-issues-troubleshooting/617934-windows-10-update-services-problem.html)

FantomZorbin 2nd Feb 2019 07:29

Windows 10 Update Services Problem
 
Windows 10 updates will not work, I keep getting the following message:
"We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."
I have been stuck with this for the past 2 days, any help would be gratefully received!
FZ
P.S. The internet is working,

Nervous SLF 2nd Feb 2019 07:43

Have you tried running "troubleshoot" for windows update problems?
I had problems a short time ago and that worked for me.

Out Of Trim 2nd Feb 2019 10:56

I have noticed the same problem as well.. :(

FantomZorbin 2nd Feb 2019 11:04

Regrettably the Trouble Shooter says it has fixed a couple of items every time I run it but the problem remains!

jimjim1 2nd Feb 2019 18:02


Originally Posted by FantomZorbin (Post 10377999)
Windows 10 updates will not work,

Not everybody would be unhappy with that:)

Wait a few days to see if microsoft have something to fix.

Do a restart. NOT a shutdown/power up - in W10 shutdown is not really shutdown, more of a hibernate.

Check drivers for red/yellow triangle flags. (Control Panel/Device Manager)
Fix any.

All of the following take a while to run, don't interrupt them. DISM can take hours. sfc usually not so long.

In an Administrator command window run sfc /scannow

If it reports unfixable errors run it again ELSE goto Finally

If still unfixable errors

Get online (I think this is needed) - In an Administrator command window run
DISM /Online /Cleanup-Image /RestoreHealth

If it reports some errors resolved

In an Administrator command window run sfc /scannow

If errors not resolved you have serious problems that I don't know how to fix.

Finally
In an Administrator command window run
chkdsk /f

I have not covered every eventuality. Seek further advice if necessary.
Good luck.

FantomZorbin 3rd Feb 2019 06:30

jimjim1. Many thanks for that, it looks like I've a busy day ahead! Fingers crossed!

Guest 112233 3rd Feb 2019 09:29

Just if all of the above do not work (They should fix the problem)
 
You may have tried this all ready. The Windows support page dealing with update problems is at https://support.microsoft.com/en-gb/...-update-errors

CAT III

Sophiedog 3rd Feb 2019 21:52

This appears to be a DNS problem with BT. You need to do a DNS change.
Do a google search for: "We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."
The answer to the problem is on sopedia.com on the results page.

Two_dogs 3rd Feb 2019 23:17

Try this... Worked flawlessly for me on a W7 machine that refused to update at all.
WSUS Offline Update - Update Microsoft Windows and Office without an Internet connection


https://cimg0.ibsrv.net/gimg/pprune....d50c4ae66a.png

jimjim1 4th Feb 2019 14:42


Originally Posted by Two_dogs (Post 10379536)
Try this... Worked flawlessly for me on a W7 machine that refused to update at all.
WSUS Offline Update - Update Microsoft Windows and Office without an Internet connection

WSUS is stunning.

My only reservation is that I avoid running unknown software off the internet unless I absolutely have to.

Always best to use sfc to check the integrity of the OS files in any case.

jimjim1 4th Feb 2019 15:20


Originally Posted by Sophiedog (Post 10379483)
This appears to be a DNS problem with BT. You need to do a DNS change.
Do a google search for: "We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."
The answer to the problem is on sopedia.com on the results page.

That seems quite plausible. BT would likely fix it.

jimjim1 4th Feb 2019 15:21


Originally Posted by FantomZorbin (Post 10378776)
jimjim1. looks like I've a busy day ahead! Fingers crossed!

I did suggest waiting for a while as a first step.

FantomZorbin 6th Feb 2019 10:12

Many thanks to you all for your contributions, I've stored them all for future reference, however, jimjim1, you are spot on!
Having settled down with mug of coffee to launch myself into the intricacies of the bowels of Windows10 I had a quick look at System Update … all was well, it had fixed itself!! I've no idea how or why but things appear to be back to normal.
Once again, many thanks to you all, FZ


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