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-   -   outlook can't log in (https://www.pprune.org/computer-internet-issues-troubleshooting/595239-outlook-cant-log.html)

dazdaz1 29th May 2017 14:09

outlook can't log in
 
For some reason I can't log in to my outlook mail. Correct email addy and password, this page shows.....

"Secure Connection Failed

An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. (Error code: sec_error_ocsp_invalid_signing_cert)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem."

When clicking the contact "inform the of the problem" nothing happens:ugh:

Any ideas?

Daz

gemma10 29th May 2017 14:18

Don`t have any ideas, but I`m experiencing the same. Kept trying to reconnect and it finally did.

dazdaz1 29th May 2017 14:36

That's interesting maybe just a temporary glitch. I'll try again later.

gemma10 29th May 2017 15:00

There seems to be a conflict with Firefox on my w7 system.

ericlday 29th May 2017 15:50

Similar problem with FF53.0.3 and Win10. Kept trying and eventually it connected.

bgbazz 29th May 2017 17:31

subject
 
I've been having that problem all day...still no joy!!
I'm running W8.1 and FF. :ugh:

andytug 29th May 2017 17:36

Just wondering if it's because the latest version of Firefox rejects non https traffic by default? Noticed it with the met office website, the page loads but the pictures don't until you click up by the address bar and allow non https traffic through.

dsc810 29th May 2017 20:10

Also fails on Palemoon
On the Palemoon forum the owner/writer says is a MS problem
https://forum.palemoon.org/viewtopic.php?t=15815

cdtaylor_nats 29th May 2017 20:58

You can temporarily work around the issue and turn off ocsp stapling: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.ssl.enable_ocsp_stapling. double-click it and change its value to false.
since this will slightly lower your security, it is important however, that after a bit of time when the issue gets resolved by the site (maybe try again in 24 hours), you go back and switch the setting to "true" again!

ExSp33db1rd 29th May 2017 22:50

No problem with Outlook on Chrome for me. Yet !

TWT 30th May 2017 07:26

cdtaylor nats has it (post #9)

This is the response I received from a helpful MS Outlook consultant,Jenely C. It fixed this issue for me.


The issue SEC error upon opening using Firefox browser has now been tagged as an emerging issue. Our developers as well as our higher level of technicians are now aware of this issue and in collaboration in providing the best possible resolution.

For the meantime you can try to follow these temporary fix in order to access your account in Firefox browser.

Here are the steps:

-open Firefox
-on the address bar, type 'about:config' (confirm the info message in case it shows up)
-search for the preference named 'security.ssl.enable_ocsp_stapling'
-double-click it and change the value from 'true' to 'false'
-re-launch firefox

dazdaz1 30th May 2017 12:56

Have just updated f/f to ver 47.0.2 and got into outlook after two attempts of clicking 'try again' I'm using W7 maybe the glitch will eventually go away.

Thanks for replies

gemma10 30th May 2017 16:56

I`ve done nothing and all seems ok today.

dazdaz1 31st May 2017 15:23

All fine with me today also.


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