Chrome will not open
 

I have searched and cannot find any threads on this issue.

Running Windows 8.1 on a Dell laptop, Norton antiviral. First sign of trouble was Norton not connecting to search for AV updates. Norton performed a connection fix and now when I try to search using Chrome. I get an error message indicating "your connection was interrupted" then a reload option which sometimes works or not. In most cases eventually the page loads although paying a utility bill on line was an exercise in patience as it took 5 attempts to navigate through the process.

I uninstalled and reinstalled Chrome and now when I try to open Chrome it opens up a "box" and the nothing more happens. Tried the uninstall/reinstall process again and no change same issue. I can access the Internet using IE so it is not a immediate problem although I would be happy to find out why this has happened and any solution to try to get it fixed without resorting to handing the laptop over to IT guru as I am travelling and not based anywhere permanently.

If anybody has suggestions or thoughts on the cause and how to resolve it I would appreciate the guidance.

Try running the usual Mwarebytes, Superantispyware and Norton in safe mode and see what that finds. Chrome is so full of bloatware I wouldn`t be surprised if that`s the problem. Firefox is vastly superior. [my opinion]

Many thanks I will give this try

The problem with NIS and Windows 8.1 has been well documented, and you may be interested in Inquirers post, here.

http://community.norton.com/t5/Norto...t/true#M260956

If you then completely shut down your system, you may wish to run Live Updates after the reboot until no more are found, and THEN download a fresh copy of Chrome.

A patch has just been released which fixes a problem with Chrome, amongst other things.

.http://community.norton.com/t5/Produ...s/ba-p/1150540

Brilliant thanks working in the desert will give it a go when I return to civilisation.