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-   Computer/Internet Issues & Troubleshooting (https://www.pprune.org/computer-internet-issues-troubleshooting-46/)
-   -   Contact your Administrator. (https://www.pprune.org/computer-internet-issues-troubleshooting/505502-contact-your-administrator.html)

argyle 17th Jan 2013 11:48

Contact your Administrator.
 
On my laptop I have now have great difficulty opening any attachments on my e-mails or internet.
A message appears "unable contact your administrator". Whats going on ?

Guest 112233 17th Jan 2013 12:12

Argyle
 
Your laptop's internet settings have been corrupted or the WIFI connection has perhaps failed (Heating) - obviously you can access the internet

Can we have some more details please like PC,Make,Model, operating System and has it worked before etc.

Also try in your working P.C Googling <name of laptop> problems.

That will move things forward. Where's Milo ? based on experience do you understand what I mean by DNS settings by the way ? - I'm not being patronising, it could be part of your problem.

CAT III

Milo Minderbinder 17th Jan 2013 17:42

to make any sense of that we need the version of windows, the e-mail software you are using, the name of the ISP/e-mail company and also the full exact error message you are getting

daved123 18th Jan 2013 19:25

Unable, etc
 
Milo, while waiting for the OP to respond, I have just experienced what appears to be the same problem for the first time.
I clicked on a Facebook page link in an email received today and was surprised to get the response "Microsoft Office Outlook (new line) This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator"
Dell.XPS8500 Win7/64Pro up-to-date as of this Tuesdays batch of updates, which sets my nose twitching since I had previously used this link with success (I tried the same link from a filed email - same result)
Daved.

edited to add wanadoo.fr/pop3 MS.Office2003/outlook and when I forwarded the mail from Outlook to my gash Hotmail account I was able to open the F...Book page in Hotmail from the link in the forwarded email.

Milo Minderbinder 18th Jan 2013 19:44

then I'd hazard a guess that the e-mail you've recieved is a scam, the link is false, and that a firewall or security software is correctly blocking access

or else a security update has falsely flagged the link as bad. Possibly an update to Outlook, which does have inbuilt spam/intrusion filters

try a test
does this direct link to facebook work?

http://www.facebook.com

daved123 18th Jan 2013 20:08

Contact administrator..
 
Milo
yes, your link to facebook works fine.
Does this link work for you, not a scam and a trusted organisation and one from which the same facebook link has always worked previous to last Tuesday's updates, which I am guessing was probable the changeover date from working to non-working.
http://www.facebook.com/PhoenixAssociationFrance

So...the same link works in Hotmail but not in Outlook so probably an Outlook spam update.

p.s if you click on the header photo and forward to photo 9 you will see our cat getting pally with his best mate, 31.5kg Shepherd/Griffon cross.

MS Firewall and MSE.

p.p.s just copied/pasted the link from the email into a new tab in IE9 and it works fine.

Saab Dastard 18th Jan 2013 20:18

I remember the security problems with Outlook 2003.

This might help for the links.

This KB article covers the attachment security.

SD

daved123 18th Jan 2013 20:40

contact administrator...
 
Thanks SD, followed the first part and it did not help, it's all embedded links in emails, will check into the KB tomorrow and adv.
Cheers

Milo Minderbinder 18th Jan 2013 20:46

daved

If I open this thread in Internet Explorer 8 and follow the link I get an http:500 error indicating the site is missing
If I open the thread in Google Chrome the link works

Looking at the source code for the page I can't see anything broken, so it looks like maybe Microsofts Smartscreen filter may be blocking it (or maybe your AV software). The machine I'm using to test this only has Security Essentials as AV software - what does yours have?

Or maybe theres a new browser compatibility issue?

daved123 18th Jan 2013 20:51

Milo
 
only running MS firewall and MS Security Essentials

Saab Dastard 18th Jan 2013 20:56

Pasting http://www.facebook.com/PhoenixAssociationFrance into IE9 works fine.

Ditto opening it from the link in this thread in IE9

SD

Milo Minderbinder 18th Jan 2013 21:07

Daved
same as this machine - I don't have immediate access to another at present, will try again later

meantime I ran the site through a blacklist checker, its not blacklisted

and VirusTotal rates the site as clean (0/32) positives

I don't think I understand this. Anyone else? Help?


Saab
What AV software do you have on that machine?


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