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Sky broadband in the UK

Old 15th Jun 2020, 00:18
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Question Sky broadband in the UK

Currently using Sky for broadband and have been suffering lots of periods of dodgy connection in recent weeks - haven't done much investigation yet but just wondered if anyone else was having problems?

Trying to use the sky broadband checker on their website when there are problems, I often find that the web page/site is temporarily unavailable. By the time the webpage is working - usually withing a few minutes - it reports all is well and up/download speeds are above the minimum advertised. TIA.
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Old 15th Jun 2020, 11:50
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We're on Sky too (NW Eng) and no issues since lockdown as yet, nor for a few years previous to that. On the 40MB FTTC package and it gets some hammer with 5 of us in the house (can be upwards of 20 devices on sometimes).

Work wise have a team of 15 all working from home around the NW and all have had ISP issues at one point or another, Virgin seem to be worst for it. Also have a colleague on Sky about 12 miles from here who reckons his has slowed a lot in recent weeks, suspects contention due to number of houses with people working from home, watching Netflix etc. Not much can do about it unfortunately.
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Old 15th Jun 2020, 15:37
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In my own experience, Sky broadband slowdowns happen quite frequently, often on a Sunday morning (Swindon area), yet their so-called status reports show that there is no adverse impact on Broadband speeds.
I did a speed check on mine, via Sky website, this morning (Monday) which claimed that I was receiving 16 megs download and 1.2 up. Detailed info then said I was actually receiving between 6 and 10 megs.

I then attempted to upgrade to a 'better' package from them via their online system, whereupon I was informed that this upgrade facility is currently unavailable. Just like it was last month and the month before that. Looks like a visit to Uswitch is needed.
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Old 15th Jun 2020, 16:58
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Sundays are also bad for BT speeds
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Old 23rd Jun 2020, 21:44
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For anyone interested, I have been using a service quality monitor for the last week or so. Assuming the monitor is reliable, it seem that my connection suffers fairly regular periods of poor service, typically once a day and between one and two hours in length. The monitor suggests that the poor service starts with high latency in data flows and shortly thereafter significant packet losses, sometimes around 50%. I don't know how accurate or reliable the monitor actually is but it does seem to reflect those periods when I notice things slowing down, and the sky website and broadband test, if it works, happily reports that everything is fine when the monitor shows poor quality service.
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Old 24th Jun 2020, 07:46
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I have a BT so called ďspeed guaranteeĒ of 100Mbps, having upgraded my service package. It met that speed to begin with. I confirmed it with their own speed check facility, which was available via their webpages. I also confirmed it using OOKLA speed check.

It became unreliable and slow. They eventually sent out an engineer who sorted it.

Over the past weeks it has again dropped well below 100Mbps but funny old thing, the BT speed checker isnít available. If you try to log into it, it just spits you out back to the login page.

Seems to me they are aware of the problem..... Same as other providers.
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Old 24th Jun 2020, 13:21
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Seems to me they are aware of the problem..... Same as other providers.
Maybe connected to all those people working (or not) from home and placing increased demand on the network. Maybe it's just me, but I would much prefer service providers to be honest if they have a problem, the alternative is that my first reaction t anything that they may say is to question it.

For my own situation, I can only monitor my own provider. If I change to an alternative there is no guarantee that it will be any better, and potentially worse! A biit more investigation is required......
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Old 24th Jun 2020, 16:18
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Right now broadband usage is running 40% up on pre lockdown levels in the UK - that's the problem............
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Old 24th Jun 2020, 21:40
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ShyTorque, your 100Mbps speed guarantee refers to speed delivered to your BT hub. There's no speed guaranteed to any device using wi-fi unless you take up BT Complete Wi-Fi. Even then only 10Mbps is guaranteed.
Download the MyBT app and run speed tests on that as those tests are recorded by BT. If the speed to your hub is consistently below 100Mbps then you can claim some money back.

No broadband provider is daft enough to guarantee a wi-fi connection unless you sign up tp one of their dedicated wi-fi products. The interference from nearby wi-fi networks, other electrical equipment and the method of construction of buildings is out of their control.
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Old 24th Jun 2020, 22:10
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Originally Posted by EGTE View Post
ShyTorque, your 100Mbps speed guarantee refers to speed delivered to your BT hub. There's no speed guaranteed to any device using wi-fi unless you take up BT Complete Wi-Fi. Even then only 10Mbps is guaranteed.
Download the MyBT app and run speed tests on that as those tests are recorded by BT. If the speed to your hub is consistently below 100Mbps then you can claim some money back.

No broadband provider is daft enough to guarantee a wi-fi connection unless you sign up tp one of their dedicated wi-fi products. The interference from nearby wi-fi networks, other electrical equipment and the method of construction of buildings is out of their control.
As I said, the BT speed check has been unavailable​​​​​​. I used this app before, this is how BT agreed to send an engineer at the back end of 2019.

edit: I just tried the BT app again. It acknowledges there is a problem and advises more tests are needed to determine what’s wrong. Clicking on the relevant tab just brings up an error message, saying it’s unavailable.

There are three separate housing estates now being built on the edge of what used to be our village. I suspect the network can’t cope with all the new installations.

Last edited by ShyTorque; 24th Jun 2020 at 22:36.
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Old 25th Jun 2020, 02:44
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I like PingPlotter for monitoring/diagnosing network problems. Of course installing software from the Internet is at your risk. It is free then nagware (30sec delay on startup?) of basic functionality. That is all I have ever needed.

Interpreting the results is often challenging but you can always ask for assistance.

In UK you might point it at google.com and bbc.co.uk. Two is a good idea since one may have some problem local to it and having two allows that to be eliminated.

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Old 25th Jun 2020, 21:46
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Originally Posted by ShyTorque View Post
As I said, the BT speed check has been unavailable​​​​​​. I used this app before, this is how BT agreed to send an engineer at the back end of 2019.

edit: I just tried the BT app again. It acknowledges there is a problem and advises more tests are needed to determine whatís wrong. Clicking on the relevant tab just brings up an error message, saying itís unavailable.

There are three separate housing estates now being built on the edge of what used to be our village. I suspect the network canít cope with all the new installations.
They may well be FTTH seeing as BT are ceasing analogue and digital lines in 2025.
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Old 26th Jun 2020, 16:55
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Sky has been fine at daughter's in High Wycombe, despite it being miles from the green box.

BT are up to something where I live as Ookla has changed its Servers that I use for speedchecks.. They used to be in Slough/Maidenhead, but are now in Oxford. I don't get the old choice of London anymore.
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Old 26th Jun 2020, 20:26
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Originally Posted by Ancient Observer View Post
Sky has been fine at daughter's in High Wycombe, despite it being miles from the green box.

BT are up to something where I live as Ookla has changed its Servers that I use for speedchecks.. They used to be in Slough/Maidenhead, but are now in Oxford. I don't get the old choice of London anymore.
You can manually change the server and it's most definitely worth doing it as some give very inaccurate results.
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Old 27th Jun 2020, 19:51
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I use Talk Talk and rarely suffer noticeable degradation in a household with around 6 devices connected simultaneously. I think that the package is priced competitively and they offer 3 speeds. I have the mid range, Faster Fibre, which advertises 40Mbs. Have just run a check this Sat night and it logged 35 up/6 down and I regularly get this performance. I am only about a mile from the exchange which I think helps. TT reviews always complain about customer service but I have been with them more than 10 years and have not had any problems with them.
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Old 28th Jun 2020, 07:23
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Originally Posted by Capt Scribble View Post
I use Talk Talk and rarely suffer noticeable degradation in a household with around 6 devices connected simultaneously. I think that the package is priced competitively and they offer 3 speeds. I have the mid range, Faster Fibre, which advertises 40Mbs. Have just run a check this Sat night and it logged 35 up/6 down and I regularly get this performance. I am only about a mile from the exchange which I think helps. TT reviews always complain about customer service but I have been with them more than 10 years and have not had any problems with them.
Perhaps the relatively quick upload speed is so they can harvest your personal details quicker.....
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Old 28th Jun 2020, 08:58
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In the UK we run BT AND Virgin (don't ask) - both were very patchy comparatively last week compared to previous weeks BT especially. Neighbour who works in the business suggests its due to businesses picking up work loads but still having a lot of people WFH
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Old 1st Jul 2020, 08:11
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I'm a'lso using Sky and getting similar problems, a local Sky engineer tells this due to on-going work by OpenReach, there is demand due to working from home and they often put restrictions in place mostly short time, I don't know if that is the cause for everybody though.
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Old 1st Jul 2020, 08:45
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Originally Posted by bluesafari View Post
I'm a'lso using Sky and getting similar problems, a local Sky engineer tells this due to on-going work by OpenReach, there is demand due to working from home and they often put restrictions in place mostly short time, I don't know if that is the cause for everybody though.
I previously had my broadband with Sky, although the line rental remained with BT. When it had problems, Sky blamed BT for the line connection and BT blamed Sky. Thatís why I changed to BT, so they couldnít blame anyone else.
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Old 3rd Jul 2020, 14:15
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Following on from my post #3, I duly gave notice to Sky that I was seeking pastures new. Since then, my drop-outs and general internet connectivity have become even more noticeable. Coincidence?
Lady from Sky rang me today to try and sweet talk me into staying with them (having been a customer for over 5 years). When she asked why I was leaving she offered me a much reduced rate on my monthly charges for broadband and talk. She was taken aback that I had tried to convert to fibre but the Sky website would not allow me to select that option, and she could do no more to satisfy me in my quest for speed - actually, I'm not chasing the impossible dream, just want a reliable connection along with a sensible speed test result.
A further problem has occurred with my copper wire system in that an incoming phone call often (but not always!) knocks out my internet connection.
It seems to me that Sky are happy to take my money but do not engage with BT or their network associates Openreach about improving the antiquated exchange/cabling/cabinet/ wiring to properties systems currently in use.
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