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Sky broadband in the UK

Old 3rd Jul 2020, 21:07
  #21 (permalink)  
 
Join Date: Oct 2007
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Originally Posted by Null Orifice View Post
Following on from my post #3, I duly gave notice to Sky that I was seeking pastures new. Since then, my drop-outs and general internet connectivity have become even more noticeable. Coincidence?
Yes.
Customer retention does not include pissing them off.

Originally Posted by Null Orifice View Post
A further problem has occurred with my copper wire system in that an incoming phone call often (but not always!) knocks out my internet connection.
This strongly suggests an issue with your internal wiring/microfilter(s). Get that 100% sorted before worrying about anything else. I have spent a while looking and I can't find a straightforward guide, sorry.

There is a lot here Guide to rewiring internal UK phone wiring. Don't worry however about the cat5/6 cabling recommendation, that is WAY over the top.

Make sure you have microfilters installed as required (sorry I forget the details). The best idea is to get the ADSL router connected where the line comes into the house.

If you have any noise on the phone then get that fixed. They seem to be pretty good at sorting this out.
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Old 4th Jul 2020, 11:11
  #22 (permalink)  
 
Join Date: Oct 2014
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Many thanks jimjim1. I have the later master socket and have used the microfilters supplied by Sky. The rewiring thing is the next obvious step.
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Old 4th Jul 2020, 15:56
  #23 (permalink)  
 
Join Date: Aug 2006
Location: Lemonia. Best Greek in the world
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When Openreach put in their "latest" master socket, with about 18 inches to where the BT cable comes out of the ground, about 5 years ago, (so no longer their latest) , almost all the faults that used to take place went away.
Since then I have been a firm believer in getting someone who knows what they are doing to connect the home master to the external source. Many engineers had visited over time, and the issues were only solved by a persistent bloke from the CEO's office, after my snail mail to the CEO. This bloke had Engineers visit the Exchange, the Green box, a flooded hole in the road nearby, and our house. At every point, there was a problem!!!

The remaining problem is the bl**dy curtain, which snags the cables going in to the master.....................Not even the CEO can fix that, and SWMBO does not take instructions about curtains from me.

Fingers crossed.

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Old 4th Jul 2020, 20:01
  #24 (permalink)  
 
Join Date: Mar 2013
Location: Cheltenham, UK
Posts: 106
Agree about checking microfilters if calls cut broadband off, this is a classic. Does every device definitely have a microfilter attached?

also check by plugging into the rear most socket on the master as sometimes these new sockets are faulty from the back to front plate, had a few like this on jobs.
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Old 5th Jul 2020, 12:02
  #25 (permalink)  
 
Join Date: Aug 2006
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My master is pre-filtered at the master. It has the two seperate sockets, one for BB and one for phone.
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Old 5th Jul 2020, 15:19
  #26 (permalink)  
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I'm still watching what happens with my service. Assuming that the tools I am using to check speed and monitor performance are reasonably reliable (and they certainly appear better to reflect reality than Sky's view of the service), there routinely are periods each day when there is poor quality transmission (high latency and missing packets) and commonly periods where speeds fall below that 'promised'.
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Old 5th Jul 2020, 16:52
  #27 (permalink)  

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Originally Posted by LookingForAJob View Post
I'm still watching what happens with my service. Assuming that the tools I am using to check speed and monitor performance are reasonably reliable (and they certainly appear better to reflect reality than Sky's view of the service), there routinely are periods each day when there is poor quality transmission (high latency and missing packets) and commonly periods where speeds fall below that 'promised'.
Yes, same problem here, as per my posts above. I think it's caused by a lack of capacity of the local network. But you won't get any provider to admit that their system isn't up to scratch.
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Old 5th Jul 2020, 20:27
  #28 (permalink)  
 
Join Date: Mar 2013
Location: Cheltenham, UK
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Originally Posted by Ancient Observer View Post
My master is pre-filtered at the master. It has the two seperate sockets, one for BB and one for phone.
These can fail so it's always worth trying with a microfilter at the rear most test socket.
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