merch

I have two Earthlink email addresses, for the past day or so I have been unable to send or receive emails through the earthlink addresses. I'm using Outlook 2013, but also have the same problem on an Android tablet. The error message is "operation timed out waiting for a response from the server".
I can't even get the earthlink home page via internet, again timed out. I can get other websites OK. I haven't changed any settings. I'm in Cyprus if that's relevant.

Any help or suggestions welcome. Thanks in advance

yellowtriumph

I can only say that I can access their website and ‘potter’ around it with no problems. I am not a member or user of their services so can’t say much more. I am UK based. There is a contact number on their home page - 866 383 3080 if it helps you.

merch

Thanks for your reply.

I contacted the CYTA, the internet provider, they changed my ip address, and i rebooted the router. Can get Earthlink on the web now, so I think I'm on the way to a solution.

Just seemed very strange, two androids tablets, two phones and a W10 PC had the same problem

andytug

If it's a routing or DNS issue with your provider then every device you connect using the router will have the same issue, the data won't route through.
Have had this once with home broadband, changing the DNS servers on individual devices allowed them to route out (the Linux laptops carried on working anyway, set to a different DNS provider).

merch

Thanks Andy.
It explains what was happening to me.
How do I choose which dns server to change to?

andytug

I'd just Google for "free Dns servers" or similar, off the top of my head Google's own are 8.8.8.8 and 8.8.4.4 but would check that. There's also FreeDNS and various others.

merch

Thanks again Andy.

The more I learn about computers etc, the less I realize I know.