Help with internet!
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Originally Posted by Rage
How would I restore connections 1 by 1? Sorry, I am a real noob with broadband.
Last edited by BOAC; 7th Aug 2013 at 17:45.
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Um, yeah we have Sky, a telephone and all sorts using broadband line. In have no idea if the broadband drops at the same time, but when it does drop Sky still works.
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Yes Sky WILL work, it only connects once a day to the Sky servers by phone. If thats happening each day and you've got it miswired, that will block the internet.
Now, go and look at the phone sockets in the house. (and I mean ALL)
Check where all the cables leading into them run. ALL should be plugged into an ADSL filter. Only the filter(s)should be plugged into the sockets, please check
Of course it could be something completely different - I had a case in Cumbria a couple of years ago where the line went down at roughly the same time every day, and it eventually was shown to be due to a horse having a good scratch and rub on a metal guy rope which was tensioning the telegraph pole....the vibrations affected a weak joint in the cable.
Now, go and look at the phone sockets in the house. (and I mean ALL)
Check where all the cables leading into them run. ALL should be plugged into an ADSL filter. Only the filter(s)should be plugged into the sockets, please check
Of course it could be something completely different - I had a case in Cumbria a couple of years ago where the line went down at roughly the same time every day, and it eventually was shown to be due to a horse having a good scratch and rub on a metal guy rope which was tensioning the telegraph pole....the vibrations affected a weak joint in the cable.
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Well. I have given up - responses like "Tried it already." with no information and ignoring post 14 make me feel I have been wasting my time. Good luck, Rage.
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I believe that some modem/routers have some sort of parental control where internet access is only allowed during certain hours (and maybe only for some connected devices). Could it be that?
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BOAC is talking a lot of sense. As someone who works for a VERY large IT firm (think HAL) I get asked such things frequently.
I would suggest something else: buy yourself a few meters of CAT-5e ethernet cable (even Tescos sell the stuff - if not Maplins) and connect your device directly to the wireless hub (there will be ethernet ports round the back), switch off wireless on your computer (connect directly) and wait.....
If your internet STILL dies then you are (probably) looking at ADSL issues so call your ISP ( and don't let them say that it is the phone companies problem - it is NOT) and get them to test lines etc
The above by-passes your wireless. If only the wireless drops then the issue is with your wifi ....
I would suggest something else: buy yourself a few meters of CAT-5e ethernet cable (even Tescos sell the stuff - if not Maplins) and connect your device directly to the wireless hub (there will be ethernet ports round the back), switch off wireless on your computer (connect directly) and wait.....
If your internet STILL dies then you are (probably) looking at ADSL issues so call your ISP ( and don't let them say that it is the phone companies problem - it is NOT) and get them to test lines etc
The above by-passes your wireless. If only the wireless drops then the issue is with your wifi ....
Last edited by Unixman; 10th Aug 2013 at 12:55.
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RageSaul
lets reprise what Xanda Man said in post #6
"
I'm going to make an assumption here that the problem hasn't been properly troubleshooted/diagnosed in the first place? If it has I apologise but most of the time people live with these issues and tend to complain rather fix things (our wonderful British ways ) Yes you have changed the router but there could be many other factors that are causing the problem To change ISP as a resolution is a bit drastic IMO.
If there is a physical fault with the line then the problem will just follow to your new ISP and all the hassle of changing will have been pointless!
So first things first - the basics:
1. - Check your phone socket has a broadband/PSTN splitter plugged in and that the cable from your router is plugged directly into this and that the filter is plugged directly to the socket. Try getting a new one, you can get them from 99p stores now-a-days.
2 - The big question... Are you 100% sure that your line is dropping?? Or are you wirelessly connected and it loses the signal? Do all devices that are connected have the same issue? Do some digging with this one it would help diagnose the issue, it could just be a wireless issue and few tweaks to your router could really sort things out as it could be conflicting with other routers locally.
If you are certain that your line is dropping then speak to your ISP. It is their duty to supply your service and they have the relevant tools and means to be able to investigate properly! They can diagnose any faults and easily rectify (with the help of my previous employer) anything that they find.
But like I said, first things first, diagnose the issue - Is it the line dropping or the wireless dropping? If you line drops then depending on your model of router the DSL should either be flashing or off/red. If you can supply the router model I can tell you."
Your simple response was "I've done all that"
Have you? Really?
Have to spoken to the ISP and asked them? What do they say?
Theres no more help coming your way I suspect until you clarify things
lets reprise what Xanda Man said in post #6
"
I'm going to make an assumption here that the problem hasn't been properly troubleshooted/diagnosed in the first place? If it has I apologise but most of the time people live with these issues and tend to complain rather fix things (our wonderful British ways ) Yes you have changed the router but there could be many other factors that are causing the problem To change ISP as a resolution is a bit drastic IMO.
If there is a physical fault with the line then the problem will just follow to your new ISP and all the hassle of changing will have been pointless!
So first things first - the basics:
1. - Check your phone socket has a broadband/PSTN splitter plugged in and that the cable from your router is plugged directly into this and that the filter is plugged directly to the socket. Try getting a new one, you can get them from 99p stores now-a-days.
2 - The big question... Are you 100% sure that your line is dropping?? Or are you wirelessly connected and it loses the signal? Do all devices that are connected have the same issue? Do some digging with this one it would help diagnose the issue, it could just be a wireless issue and few tweaks to your router could really sort things out as it could be conflicting with other routers locally.
If you are certain that your line is dropping then speak to your ISP. It is their duty to supply your service and they have the relevant tools and means to be able to investigate properly! They can diagnose any faults and easily rectify (with the help of my previous employer) anything that they find.
But like I said, first things first, diagnose the issue - Is it the line dropping or the wireless dropping? If you line drops then depending on your model of router the DSL should either be flashing or off/red. If you can supply the router model I can tell you."
Your simple response was "I've done all that"
Have you? Really?
Have to spoken to the ISP and asked them? What do they say?
Theres no more help coming your way I suspect until you clarify things
