Air Canada Named 'Best Airline in North America' in Skytrax Global Survey
 

Good Afternoon All:

This just in off of COMTEX and nice to see Big Red doing better

MONTREAL, June 19, 2013 /PRNewswire via COMTEX/ -- Fourth consecutive year Air Canada rated Best in North America

Air Canada has been named Best Airline in North America by the Skytrax 2013 World Airline Awards announced at the Paris Air Show. It is the fourth consecutive year Air Canada has been recognized as a leader in North America and ranked among the best airlines in the world. The annual poll, which is based on surveys of more than 18 million global passengers, is viewed as the key benchmarking tool for customer satisfaction by the global airline industry

"We are delighted that the Skytrax World Airline Awards has recognized Air Canada as the Best Airline in North America, making this the fourth consecutive year we have been named a leader in one of the most competitive markets on the planet. This award places Air Canada among the very best airlines in the world and confirms our ongoing commitment to excellent service," said Calin Rovinescu, President and Chief Executive of Air Canada. "The ongoing transformation of Air Canada is indeed succeeding and our Four Star services on the ground and onboard are second to none - with such amenities as our seat back entertainment, Maple Leaf Lounges, concierge service and Executive First cabin with fully lie-flat suites. The award also reflects what our 35 million customers each year tell us through their loyalty: that Air Canada is one of the safest, most comfortable and convenient airlines to fly. I thank our 27,000 employees around the world for their pride, professionalism and dedication and who all share in winning this award."

"We congratulate Air Canada not only in winning this major award, but the fact they are continuing their success from earlier years to retain this title as the Best Airline in North America. This award for the Best Airline in North America is testament not only to the many improvements introduced by Air Canada during the past year, but to the standard of service being delivered by Air Canada staff in all customer-facing areas, on the ground and onboard flights," said Edward Plaisted, Chief Executive Officer of Skytrax.

The Skytrax Survey is operated during a 10-month period, with customers representing more than 100 nationalities from over 160 countries around the world participating. The 2013 Awards are based on 18.2 million completed customer surveys, and include over 200 airlines worldwide. The survey covered all types of airline, from largest international airlines to small domestic carriers, with customers ranking quality standards across more than 40 areas of airline front-line product and service.

AC tops in North America
 

Need we say more about the state of the industry? Is AC really as good as it gets? :yuk:

Well done Air Canada. I flew with them last year to Las Vegas and found it to be a most enjoyable flight.

I've not flown Air Canada for about three years but they must be vastly improved in that short time to merit other than a joke award : Skytrax.

Alright !!!!! Best of the Worst !!!! Congrats !!!!

$50 an hour for your first fours years as a pilot on the A319/B767... setting the bar lower for North America.

Way to go Big Red :ok:

Better off working at Timmie's

$50 an hour for the first four years? It's not that bad, it's not great but far from that bad.

From year 1-4 the pay is roughly: 51, 57, 65, 74 an hour.

How many hours a year can a pilot at Air Canada expect to fly?

What is the base pay for the first years at Air Canada?

Meanwhile.

Air Canada bumped passenger compensation plan called inadequate | Transportation | News | Financial Post

So much for the American policy resulting in better protection for passengers.

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Skytrax
 

EMIRATES- World's best Airline.

Maybe that gets Air Canada an itch. Ouuuuch. Fuel subsidy, right.

Air Canada
 

I had four AC flights in four days. They were all awful. Bad service, bad attitudes and very bad value. That said, far better than American ..

Wow three posts since you joined last one in ten years!!

I would like your thoughts on Air Zim.......

A330 pilot, when one reads a post such as Mr Steeds its as well to remember that due to its size Air Canada puts out more PFO letters than all the other outfits combined, if you remember this it will go a long way to explain the three posts in that time frame, more so when they originate in that bastion of democracy and free speach located in the heart of Africa which is where one may finish up if one gets enough PFO letters from most of the industry, and dont have the smarts to realize that your in the wrong job.

poor service
 

We position all over the world with many different airlines.
Air Canada is the worst by far.
The whole organisation seems to be run FOR the staff, most of whom appear miserable.
London to Toronto with 75% seats empty after take of ALL of the cabin staff moved to rear of the cabin read or were on I pads for about an hour and a half before they even prepared any service.

I thought you were talking about ****eBERIA until you mentioned the route!

Really 390cruise?

In my experience when positioning to other locations for a crew change, I have had nothing but very good to excellent service in "business class" when using Air Canada.

I have also used some Asian carriers and they too were excellent. As for US carriers, they are a joke. AA's business class although good was not at par with AC's service and they wouldn't even allow us use of the Admiral lounge too before the flight... They suck!

After two diabolical flights to Seattle with BA in 2005 I thought, just for fun I would give AC a try because I found I could do LHR/YVR and either drive to Everett down 99/I5 or shuttle to SEA for less money and in much greater comfort.

I never looked back, I commuted that way every four or five weeks for over 5 years. I always had good or great service whichever bit of the cabin I was sitting in.

Yes of course, this being air travel, things went a bit pear shaped now and again but I never, ever, had a problem that wasn't sorted out promptly and fairly. When I moved to Everett for three years, members of my family used to come visit and also used Air Canada, they report the same.

Just once in that time I had to go BA LHR/SEA because the ticket was bought by a company that only used BA, nothing about that trip changed my view about why I didn't use them - but that's another thread!

So Well Done Air Canada and all the folk who work there - any award is well deserved in my view!

Your lack of observation skills and penchant for exaggeration is evident. There is no way. LHR/YYZ is a busy route year round. Whatever your agenda it isn't credible.

"You may be commercially important to Lufthansa but you are just another ordinary passenger to us" is what an AC ticketing agent said to me when I was standing by to get onto a flight to Vancouver on a full business class ticket. The background is that at the time I had a Lufthansa Senator card (the top FF tier) which amongst other benefits promised priority waitlist on Star Alliance (=AC) partners.

I had been recommended to go to the airport and stand by in case of a last minute cancellation/noshow, and she refused to waitlist me for later flights that weekend. In those few words an AC agent destroyed my view of the benefits of FF alliances and the little remaining faith I had in AC.

I appreciate that an airline can't magic a seat out of nowhere but to speak to a passenger like that is unacceptable. Never again AC for me, and my last trips to Canada have been on other carriers, including one on the much maligned Air Transat who are far better than AC.