Come on A and C - you can't leave us all in suspense!
What reason do you have in mind?

The ONLY time I have seen an overbooked flight, which was due to a previous cancellationn, the passengers who could not fit on were given standby tickets and were told AT THE GATE if they could make the flight or not.

Unless you were at check in very last minute, I can't see how they could tell you that it was a full flight as they wouldn't know this until departure - 40 when the check in officially closes. Even then, online check ins often don't turn up and that's why there are always 5 or so spare seats even on a fully booked flight.

ECAM
 

This whole thing seems to be a bit of a mystery, you and others tell me that EZY don't overbook flights, EZY don't sell standby tickets and so there seems to be no way that this should have happened to four pax who were at check in at STD -1:20.

So what went wrong ?

Why after bumping me off the flight am I shortchanged on the compensation?

If the records are so easy to access as some above seem to have done so why are EZY so slow in coming back to me with the answers to my complaint ( all I have had so far is an email confirming receipt of my email and some security questions.)

Up untill this incident I was happy with EZY, I would hardly have booked 48 or so flights in the last six months if I had not been. So this is the first time that I have had any dissatisfaction on this scale.

I was a lot less happy when they diverted into Madrid to pick up a first aid kit and sat on the ramp for the best part of two hours because somone failed to get the fuel truck to the aircraft.

Once again to be fair to EZY the WX diversion to Seville was the way things should have been handled as we taxied to he ramp the fuel truck was waiting and the aircraft was on its way in about 0:20 min.

Wowzz I may suspect the reason this has happened but would rather stick to hard fact until it is proved to be 100% correct.

Untill now I have been a reasonably happy EZY customer but this inccident that some of you say can't happen has left me feeling very bad especially the business over the compensation, that was bare faced dishonesty.

I presume you have heard back by now A&C..?

No reply yet from EZY apart from the standard security questions, I have a very busy week so am not to bothered about them taking a little time, if that is what they need to get to the bottom of this and find out that I am telling the truth.

If this deay is an attempt to try to kick this into the long grass then they will find the tactic to be unsuccessful.

Madrid is a law unto itself and not the worlds most efficient airport!!

I can assure you that the bowser was ordered - its one of the first things pilots think of. Ops will of already pre-warned Madrid BEFORE the aircraft landed and the handling agent will be chasing it up constantly. At least, thats my experience of both diverting and operating out of MAD.

Its not as simple as you make out with your off the cuff comment. What time did you land? Was it busy? Fuel trucks have to do their routine pre booked scheduled aircraft before doing any extras (a no notice diversion is an extra - surely you dont expect the world to stop to accomodate it?). If you arrived at the 'wrong' time, you would of been at the back of the queue.

I'm sure you will realise, as most do, that the last thing anyone wants is a 35 Million pound aircraft stuck on the ground for no reason!

EZY do overbook flights. We see it on our check in sheets for popular flights, usually during summer holidays.

I have personally booked the 159th and 160th seats on an a319 back from PMI. And knowing this we arrived very early to the terminal. They told us there was no system to sort out who got the seats other than first to check in, however this turned out to be too much for them.

These destinations are not bases for EZY, and therefore not so tightly governed. They sort out their own problems with varying degree of skill - which is why you won't be surprised to hear that whilst sitting in the completely full aircraft there was a poor couple wandering up and down the aisle trying to understand why there weren't any seats left.

The ground staff at PMI had let every passenger that turned up with a ticket get onboard the aircraft before realising.

It is hard to blame EZY for the actions of random Spanish ground agents that bumped you. It isn't part of our normal procedures. However EZY should take responsibility and therefore hand over the full compensation ASAP; you will find it a time consuming struggle to get anything out of any company in any industry these days.

Hopefully see you travelling with us again.

Xulu
 

It's EZY who own the aircraft, it's EZY who control the booking system, it's EZY who appoint the agents and it is EZY who's name is on my credit card bill.

So it is EZY who should take responsabiltity, they have yet to reply to my email.

why do ezy need to overbook?
 

I agree with A&C here. On a low cost carrier, with a no refund policy, a seat sold is money in the bank. It doesn't matter how many pax occupy the aeroplane or how many seats depart with nobody sitting in them, the flight is paid for. Overbooking seems immoral and a gamble by the company to squeeze a little more profit by double selling an few extra seats. If the gamble doesn't come off the company sees this as a financial mistake but that doesn't take into account the personal cost to the passengers being bumped., none of whom consented to be the stakes in a gamble. As I was about to depart Bristol on Ryanair last week (got what I paid for and arrived safely and on time) there was a PA announcement asking for volunteers to have their bags unloaded from an Easyjet flight so this occurence is not as rare as some posters might believe.

Yes, I said exactly that....

I was siding with you and suggesting an explanation with supporting example :ugh:

Edit: Oscar, what you are describing is nothing to do with overbooking. There is limited space in the overhead lockers on board, and it takes time to offload the often excess baggage. It was affecting our OTP. So what they do now is ask for people at the gate to offload their bags into the hold before they get on board the aircraft, and in return can get speedy boarding for what its worth.

And yes, people are still queuing for their allocated seats.

Tell me about it ......... grrrr.......... sheeple ..........! I will do anything I can to avoid queuing but some folk seem to enjoy it.

For your information, there are refundable fares (usually designated as FLEXI-something) even on low-cost carriers, so in that sense even a fully booked flight is not necessarily 100% paid for, unless everybody really shows up. Anyway, we know this was not the case on A&C's flight so it's not really relevant.

Don't confused two issues here.

The PA asking for volunteers to put bags into the hold is just that.
In return the pax will get free speedy boarding.. oh and they won't get charged the £50 fine for having a too big a bag in the first place!!

For pax convenient and on time performance, I would much rather the ground crews were proactive and asked for volunteers rather than forcing people to pay or for bags to be offloaded from in the cabin which takes even more time.

I imagine we will see easy getting much more strict on hand luggage in the future though.


As for the diversion to Madrid, you can sure as hell bet that fuel was requested. The crew want to get back home too!

I have not researched this but I am pretty sure that no LOCO fares are refundable, what they often are is transferable to another flight. The tax element is refundable, subject to an administration fee which often exceeds the value of the refund!

Terms and Conditions

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Missed Flight Cover | easyJet

A and C hasnt replied to my post yet!

I think he is a professional complainer who, when faced with facts and a rationale explanation against his gripes, just withers away instead of manning up.

Bingo. And a professional thread hijacker too. Has it occurred to anybody yet that this thread is about EasyJet's allocated seat policy and not about A&C's alleged poor service issues? :ugh:

Read from the top !
 

If you care to read the thread from the top you will see that my first posts on the the subject were direct replies to the topic, it was only when I got refused a seat that I mentioned that EZY seemed unable to count & ended up with 4 more passengers than seats, this resulted in a number of questions that deserved replies and seems to have generated more interest than the original subject.

Why DG800 & Kick the tires round on someone who did not get the seat he paid for and then was short changed on the EU mandated compensation I can't understand, I am sure that they would have been very dissatisfied with the EZY service under the same circumstances !

Seem to remember in my time at Ryanair seeing the odd flt with booked load beyond the 189 we could carry. Given the MOL mantra " which part of no refund is it that you don't f*****G understand" , that has to go down as more than a little cheeky, but Hey, I would have expected no less from yer man.

Quite surprised if Easy were up to that trick,it is taking the "Micky" more than a little given that the seat is definitively paid for whether occupied or not (unless they are selling a hell of a lot of flexi tickets these days)

Perhaps that is the problem, they see a high proportion of flexi-tickets on a given flt & assume that some of them paid the extra to have the ability to change . . .so will. Bit of a gamble though, sounds like it backfired this time.

Issue resolved
 

I have has a reply from EZY that satisfactorily addresses all the issues that resulted from my being denied boarding on the flight in question.

EZY have been unable to say why the correct compensation was not offerd but I suspect that this was a mistake within the handeling agents rather than EZY being at fault.

I now consider this issue to be closed as EZY have sholdered their responsabilitys both under the EU law and for my extra expenses arising from the inccident.

It also puts into perspective the some of the very rude and uncalled for comments from those above who failed to meet the professional standards expected of the contributors to this forum.

So, a result, but you have not expanded on the reasons for your denied boarding.

Whilst there were some comments that were less than complimentary towards you, you made a series of scathingly derogatory and unfair comments about easyJet, which in the light of their response, you may wish to publicly retract.

Told you so!

Totally agree with Table view.

Here is another of A and C's rants that has shown him as the Grade A ...... (fill in the blanks) he is.

I imagine he hasnt time to look back at all his disparaging comments as he is either posting more such $hit on other forums or possibly even getting a life outside of pprune.

On reflection, strike the getting a life option.

Tableview
 

Unfortunaly EZY have not said why I was denied boarding and can't explain why the incorrect amount of compensation was offered.

The fact that EZY have now acted correctly should not be taken as an indication of my satisfaction with the situation, I did not get what I had paid for and was not offerd the correct compensation at a time when I had heavy family commitments and being denied boading resulted in a lot of stress for the family, all I wanted was to get on the aircraft and go home......... Not unreasonable when you have paid for the ticket.

Knowing that EZY can't turn back the clock I am however satisfied with the final outcome.

If the incident had been delt with properly from the start I would have had no grounds for some of the scathing remarks but you can only call it as you see it at the time.

Kick the Tires

Thank you for the kind words, your comments say far more about you than they do about me.

Thank god for that!

I think we have to place you into the category of someone who is never satisfied, then. In an industry with operations as complex as the airline industry, involving human, mechanical, meteorological and other unpredictable factors, it is inevitable that things will go wrong sometimes. It is unfortunate that you were inconvenienced, particularly in the light of your domestic situation for which I have every sympathy, but I think you are being, at best, ungracious, over this.

By the way I have no connection with EZY other than as a long term, frequent, and generally satisfied consumer.

Tableview
 

I don't think that I am being " ungracious" as I have said I am happy with the action taken by EZY over the last few days, however it should never have happened in the first place when the ticket is not flexible because EZY get my money if I don't turn up and i cant recover it. I am happy to do business on this basis but selling seats twice is bound to end in trouble and customer disatisfaction when there is no refund if the passenger fails to show up as there will be very few no shows.

Having been on about 50 EZY flights over the past few months I have on the whole been happy with the product, apart from the inccident in question the only problems have been the diversion to Madrid to pick up a first aid kit that was a shambles in terms of delay and a weather diversion into Seville that was handled superbly.

I hope that this is a balanced veiw of the EZY product.

ECAM
 

You surprise me, most of the EZY flights I seem to get on have only one or two empty seats, may be this is because AGP is a primarily holiday destination with few business travelers who change plans at the drop of a hat.

ECAM
 

I guess I just got very unlucky, I have had no real explanation from EZY and following the offer of compensation & expenses I feel it is pointless pushing them any further for an explanation as I get the feeling they don't really want to talk about it.

The one thing I am sure of is that if there were seats avalable on that flight when it departed EZY will want to know why I and the other three passengers were turned away.

I suspect they just do not know what the explanation was. They are a lean organisation, and unlike some other airlines, they do not employ hordes of people to pursue yesterday's errors.

thx for your post!!
 

As an easyJet CC I hear these complains 'almost' everyday and your post makes me realize that NO MATTER WHAT WE DO to help these upset passengers it will never be enough...
I like this post of yours, it made me smile so you made my day! :ok: