Re: The QANTAS thread
 

Bad Adventures,

How many of the LHR based crew have you flown with??

Re: The QANTAS thread
 

And your point is? If they're working up in P/C or J/C they should be trained and as such delivering the required service and service signatures. If they're not, contact the CSM, write a letter, fill out a survey or shut up. Age doesn't come into competence, which you have clearly demonstrated. (No offence, but hey!)
Bad Adventures...
Before I start, this isn't personal in the slightest, however the vast majority of your post is completely incorrect or out of date.
I find this incredibly hard to believe as the survey's certainly don't reflect that, although I do congratulate the Australian based crew's recent achievement! However, my mates in QBT seem to think that LHR crewed flights are very popular. I guess it all depends on who you speak to.
You've got this completely wrong. The sick leave out of LHR isn't any higher than any other base. Your claim that why wouldn't you go sick where there isn't pay protection is misguided - if you don't fly you don't get sector pay! Sector pay makes up an important component of your salary. Yes, there are a few "weekend whiners" who seem to get ill at the drop of a hat, but show me a base that doesn't have these.
Rubbish. The attrition rate isn't over the top at all and BA hasn't been poaching. There have been a few resignations - either not suited to the role, not what they were looking for and could earn more money in another industry. There hasn't been mass exodus to other airlines.
It was actually a little more than that, however the number needed were achieved. You have a point though, the pay up here is substantially less than what you would earn in Australia, so unless you have another motivation for moving up here many Australian based crew are unlikely to apply.
I'm not going to comment on the views of the Thai crew other than to say that having flown with them out of Australia and up here in London there doesn't seem to be any difference in how they are treated. In actual fact, the conversation I've had seem to indicate that they get treated better up here and that the locally recruited crew are much better now that they've had some time to consolidate their training. Whether the Thai crew say something else to Australian based crew is not something I can comment on, but again, I guess it all depends on who you talk to. What I can tell you without any doubt is that all crew are expected to work and if the locally recruited crew try to leave it for the Thai's they are quickly put in their place.
Don't forget how the Thai crew were treated when they first started. The Thai's have long memories and it's often commented on. So before you start flinging mud, cast your mind back.
I've said it before and I've no doubt that I'll say it again in the future, if you want to know about what's really happening up in LHR ask someone working up here. Again, I'm not a "management plant" - just regular cabin crew and you're more than welcome to go and check my posts over the last few years to confirm it.

Re: The QANTAS thread
 

Hiya.....received an email today from Qantas UK to say they received my application and will contact me.
I know its a real personal thing so don't rele expect many (any) replies but wondered if some could pm me with an average starting salary??? a realistic monthly take home. Also as it's pretty much all long-haul work how many days off do you get between trips? Any example rosters. JUst wondering if i could live in Bournemouth (2 hours away) and drive up a couple of times a week??? Many thanx...........

Re: The QANTAS thread
 

Oz skipper,some of you points may be correct.
However my "spy" tells me that the visitor and our Bonus driven management are aware of the false passenger forms that have seen sent in.
The Thai's have dobbed you in, they informed our management that the forms were not given to the Pax that the assignment sheet stated, what they would do is "butter" up a few passengers on every sector and give them the forms, therefore getting incorrect information.
Some were openly filled in by the crew in the galley.
So there goes your survey.
Anyway back to the Thai's, both the LHR and AUS base crew should be wary in what they say, they are playing us off!
Anyway who gives a farrk what they think!

Re: The QANTAS thread
 

Hmm. I suppose that's entirely possible - however I thought P/C and J/C surveys weren't allocated as such. I don't normally distribute them in P/C and J/C so I'm not sure.

It seems odd that crew would openly complete questionnaires in the galley. Surely if you were going to tamper with the forms, you'd do it elsewhere. But again, I can't comment because I've not seen it. Again, I guess it's all possible.

Anyway, your comments are interesting about the Thai crew - I've heard that from another source as well. In an ideal world, we wouldn't be pitting ourselves against each other anyway..... but.... this ain't an ideal world!

Re: The QANTAS thread
 

ozskipper, there is no need to place my posts in your reply, we all have a scroll key.
As far as the surveys goes, it doesn't matter how god or bad they are or who completed them, what is important is the "bottom dollar".
Our bonus driven management do not care about the PAX, all they care about is yield, as that is what where the bonus comes from.
If a passenger is unhappy with the service they will pay "lip" service to them, but in the end it does not affect their bonus, they will be gone in a few years and they simply don't care.
If Qantas cared about our customers, they would not allow those rust bucket 767 or that crappy airbus to fly and don't start me on the 747-300.
Anyway on another note, have you folks out there seen the new anti Ramming pillars that have been erected just underneath where the "visitors " sit,
Are they worried about something!
I wonder if they have doubled the one under that Kiwi sociopath seat!

Re: The QANTAS thread
 

I have a potent message for you OZSKIPPER ......."you are living in cloud cukoo land".
The LHR base is a sham..........the sooner you all wake up to this fact , then we'll be all a lot better off.
We were all brow beaten into submission by the Visitors during "Straight/Gay Talk"......that it will deliver $16m in savings-WHAT THA!!!!
SHOW ME THE MONEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lets wait and see after Geoff goes next year( then the rest of the Visitors will follow like lemmings !!! )-whoooo hoooooo. Then some Auditor will look at the figures for what they really are.........read -JOKE.
Anyways that my prediction for 2007.
As for the Visitors @ QCC.............I hear the Terminator and a few others are decidedly "over it " and are scanning the Recruitment websites.......hell can't blame them, actually I'm impressed they've hung in this long. But I suppose like Garbo's they become immune to the stench they have have to work in.
WWW

Re: The QANTAS thread
 

friend of mine called and just got one of those sick letters, she was going to clear herself today but has decided that since they are so concerned about her sick leave she better have another 2 days.
When will those people in the office ever learn, abuse and threats just don't work.

Re: The QANTAS thread
 

Well, we’re back to our old foe again!!

To be honest though the traditional enemy is the one we should focus on and that is the management in Sydney. If someone wants to go to LHR and earn the amount that QFUK is paying, then that is their concern. The company loves to tell both sides of surveys and of results to divide and distract us from the real threat.

BP 243 patterns are out and some things remain the same. There are still 6 AKL crew on the JFK run, even after crew voted to give dispensation. The company DID say that we would be replaced unless we gave dispensation.Well,we did and has the company done anything to reward or acknowledge our willingness to work with them….in a word NO

There is still one night slip on the return FRA flight in SIN

We certainly have been given the short straw with the only LHR trip available to us.

Has the faaa approached the company and said “we have played the game the way you asked, when will you give us the jobs back for Australian crew on the JFK shuttle?”

If the company is going to be fair and honest in it’s dealings with crew then they should give us back the 6 positions that they told us were at risk. If the company chooses not to repay the goodwill the crew have shown then we as a group should reciprocate that attitude in kind.

Re: The QANTAS thread
 

Hook Line sinker and this months copy of the fisherman’s almanac

Don’t worry how I knew their age. Nothing sinister I just happened to know.

The reason I asked was, I have never heard of QFs P class coming into disrepute and I have observed experienced CC doing the job. Therefore why risk changing something that works well ??
I remember a few years back the P class cabin crew had to apply for the position etc
Has the companies position on people crewing this section changed ?


The original question before my head was bitten off...
Has the companies position on people crewing this section changed ?

Re: The QANTAS thread
 

The QFUK operation clearly has degenerated into a "Keystone Cops" kind of farce.

Comments from a Y/C passenger and friend of mine recently on the service between BKK and LHR was, " less than ordinary".

Another relayed to a friend on mine, "a complete farce".

It seems that CSS's are operating out of the LHR base as CSMs because of a shortage. These individuals even more inexperienced than the incumbents.

Anyone else heard the rumour going round about the LHR base "visitor" occupying the OHCCR facility contrary to CASA requirments that only those EP trained in it's secondary escape hatch, do so??

Hard to believe I know but given the circus we have become perhaps its true.

Reports and photo's indicate bags and bags of free booze, amenity kits and other giveaways handed out the those passengers asked to fill out surveys on the QFUK sectors............

This info from passengers returning to the aircraft after transit stops in BKK with photos taken by the joining crew.

I had to laugh at the story of a visitor visiting the A/C ex SYD to observe the pre flight operation.

He suggested that the biggest problem QF fear is that the different bases by and large all hate each other.

Divide and conquer eh Geoff??

You Prique.:ok:

-----

oz-kipper,

any truth to the rumour that the THAIS are left to complete the whole Y/C breakfast service on their own as the CSS makes tea and coffee and the LHR based crew ALL assist J/C and P/C?

No???

Thats not what I heard.

The Thais almost sigh with relief when working with the SYD base.

What have your lot done to them???

Re: The QANTAS thread
 

Apparently the Bloke in charge in LHR will not accept any criticism at all, when he gets complaint letters he simply tears them up.
People in that office are starting to talk!

Re: The QANTAS thread
 

Speedbirdhouse

You are correct. The LHR base manager did use the OCCRF facility contrary to CASA regulations. I believe Safety Observation reports were completed by the Thai based crew on the flight but I believe they have been buried!

CartExchange you are also spot on. The guy is a complete lunatic from all accounts. All complaint letters are being shredded, torn up or doctored to hide the truth. He also has been phoning crew warning them not to call in sick or their out on their arse!!

Re: The QANTAS thread
 

Well well we all knew what a basket case it was up there, but nothing and I mean nothing can compare to the incompetence and sheer bad attitude that our AKL base crew display, I'm sorry to say folks but the LHR base is outstanding compared to the misfits that we have employed across the Tasman.
Crew are actually going sick rather than fly with them, and I know this to be true as I am one of them!
I'm glad that they are doing the JFK shuttles, the sooner they drop off them better.

Re: The QANTAS thread
 

OCCR............couldn't agree more.
The Kiwi crews apathy at the moment is appalling. There are a few good ones, but since going over to Jetconnect ( another piece of QF management brilliance !!!!!.........
"oooohhhhhhh weeeee I reckon we may save a few kiwi dollars ##@#@$$".
Sure they are treated like second raters by their management BUT they really couldn't give a stuff on board. I know a few CSM's who are pinging them on every trip ie for laziness, pilfering,shabby grooming,speaking in a foreign dialect and carrying pictures of Helen Clarke on their person !!!!
As for the LHR Base.............here's a quote from Earl Wilson:
"SUCCESS IS SIMPLY A MATTER OF LUCK . ASK ANY FAILURE"
www

Defamatory Comments
 

Some of the most recent comments are downright defamatory. They need to be cleaned up or PPRUNE will be out of business.:*

Bad Adventures !!!! BAD NEWS
 

Where do you get this crock of !!!!! from??? - I am based at QF LHR and Our customer pax scores are way above the average - Sickness is not high at all, maybe in past but not now - I have been on reserve and NEVER called out over a weekend !!!!!!! - Flights are fully crewed all the time and if we have a reserve day its not always possible to get on a flight...
Premium pax love the service they get - why would we give shoddy service we are a new base you numpty. Of course we are gonna impress - and I hardly call a First class cabin with 14 Pax majority of time ( thats full by the way incase you didnt know ) leaving in droves.......
As for the Thai crew - they are great to work with. they may have more experience than SOME of our crew yes.... but not all we work together and go out with them as a crew down route !!. As I am there and you are not I think i am in a better position to comment ! -
You are right tho about one thing we did have a number of younger crew at the begining however not now - eg..... My course youngest 25 oldest 40 so no teenagers there i feel.
As for the Aussies cummin over there are more on the way and it is more than 15 - you really no nothing nada nowt !....

To finish - I really thought we had got over this them and us cr*p re QF UK and QF Aus its so OLD OLD OLD news just like your information....
So sit up and get your facts right first !....

Nightmare !!
 

LOL LOL - I have just read every post written and ah look none of you work at LHR.....
Some classic comments in here - 2 x 22 year olds in first - did you ask them how old they are ????? I doubt it... Maybe our crew just look better than you jealous eh???? lol lol
Bribes for excellent customer service Q's errrrrrr nah dont think so guys - ONLY CSM's give them out - I dont think any of our guys are doin that somehow - would love to see the proof - oh you dont have any !!.
LHR base is a SHAM - errrr how you know that you been there ?? you worked there ??? NAH didnt think so !
GM in LONDON a Lunatic - Again do you know this person ??? NAH didnt think so - They get carried away a little but doing a fine job i would say.....
Complaint letters in BIN - As if !!!!! get real here !.
4 THAI CREW to do whole bfast service errrrrr just how would they do this ???? the only guys in F and B are R4a and L4a and they come straight back to Y after service so how you work this out ill never know...... I have never seen just Thai crew do bfast service on their own but you know ill ask them when I fly with em tomorrow....
QF LHR is not perfect no way near - however the stuff in your posts aint happening maybe you love to think it does but it aint guys......
Before you say Im not a member of managment nor a CSM nor a CSS - IM FA who knows the facts a tad better than you guys !!.
I would love to meet you guys down route and have a chat - but my bet you wouldnt show your faces would ya ????
Happy flying to you all and come say hi to the blue badges down route ;)

At last!
 

Well done at last someone else has stood up to these people (apart from ozskipper). It's the oz crew that will bring the LHR base down. I have been reading these posts for the last week as I may have an interview. This is enough to put anyone off joining Qantas,period!
Having worked long haul previously I know that the Thai, Japenese or Chinese crew do sometimes insist on doing extra, it's part of their culture. And unfortunately you get lazy crew in every airline in every country.
The comments about the ages and experience of the LHR crew is also unbelievable! Do SOME of you oz crew think that the only experienced cabin crew are down uder!?!
One final point...;)
I have worked long and short haul and I have gained much more experience working short haul as CSM and CC Line trainer and Av med trainer than I ever did working as a junior for a major uk airline! So give these Guys and Gals a break they may just have more experience than SOME of you. I hate to break it to you but the size of A/C and the distance it flies has no relevance on the exerience you have!
I'm suprised you all work for the same company, the rivalary is to the extreme!
Once again well done to 'Wantofly' for speaking up!!

Cool It!!
 

Just when you thought it was safe to go back in the water!!! What is it with you people? If you could stop fighting amongst yourselves for even a short time, you might just provide an effective opposition to those things that trouble you at QF - Instead we all have to suffer reading infantile finger pointing and name calling - Well the bad news (for you) is that actually we don't have to suffer it...

As of now, you will not abuse others on this thread, nor belittle their beliefs or points of view: You will all treat each other with respect and courtesy and refrain from making ludicrous and unsubstantiated claims about the performance of others based on their race, nationality or geographical location.

Pissed off? You bet I am. For a short time, I foolishly believed that there might have been an outbreak of normal human behavioural standards on the QF thread - Silly me! The usual suspects are back.

Sort yourselves out, or you will get banned from PPRuNe - as of now