I am BA shorthaul crew.

I do 50-60hrs PER WEEK

The satisfaction rating for cabin crew in the Global Performance surveys handed out onboard, always hovers around 80-85%.

That should answer your question....

Its a small point of detail but you don't actually do 50-60 hrs per week of work as about a half of that time is spent sitting in CAT or Compass not doing anything at all.

That is not true. Taking jackets is part of the service and we Do it.

As for wheelie bags, NO, they cannot go in the wardrobe as it is not safe. It can contain small size bags that are not too heavy, but most of our Club passengers come on board with bags that exceed their hand baggage allowance in weight and, since they can't even lift the items themselves, expect to put them in the wardrobe, which was not meant for that use.

We have strict safety rules about that particular thing.

Also, for the quality of Club Service at Gatwick....remember, we always go one crew down compared to Heathrow and our passengers are very esigent.
We work flat on (before I wa sick I did 6 on - 1 off - 5 on) and most of our flights are now on fix turnaround (i.e. crew doesn't get off the plane) which results in longer sectors put together.
We are only human.

FBW

And also given the legal maximum is 190hrs duty over 4 weeks ie 47.5 per week..... It is slightly suprising.

You can do overtime. I believe that's a company limit and not CAA limit as when I worked for a charter airline you couldn't do more than 56 hrs per week (mon-sun)
Some contracts require overtime to be paid. Some, like the new BA contracts over here, don't.

I've certainly done over 200 duty hrs in may. And about the same for the rest of the summer. (rosters in my hand).

FBW.

As a pax I find that 99.9% of BA cabin crew are very good but when you get a bad one do they do it in style!!

With the benefit of having flown BA longhaul quite a lot, the attitude and manor of the Cabin Crew has got worse and worse.

On a day longhaul recently they provided a night flight service. A crapy breakfast at 1015 and one drinks service then nothing until 1745 an hour before landing!

Most are very work shy and agressive. Singapore, Etihad, etc ahhhhh

I keep thinking that this particular thread has no sense.

It's obvious that you get good and bad comments, as people are different and not only cabin crew, passengers as well.
What to me is a crappy service to somebody else could be good, or even the best they've experienced.

People with bad attitudes exist everywhere. It's easier to spot the negative ones than the positive ones, of course.
Many times we solve problems that passengers are unaware of, and successfully do so without you realising it.
The majority of cabin crew daily go the extra mile to make pax feel comfortable on board.

Let's not be so superficial, please....:(

ohhhh it has plenty of sense m8...................just people like you who work for BA who don't like the truth. get used to it, the will be a lot more worms uncovered soon.............................

Charming!!! :uhoh:

Indeed. :(

Having just as a passenger returned from Hong Kong on BA (used them outbound as well) i can only describe the cabin crew as being average to poor. While both flights went ok - and were certainly full it seems like a good sector for the crew in my book. After dinner they hide behind the curtains - serve a few drinks and then hide again. Ofcourse passengers go to the galleys - its the only was to attract attention!! Also crw should remember that on such a flight its not fun 9despite having paid hundreds of pounds) to be stuck in a seat with a 31" from the one in front for such a long time. Also when i reported that my head sets were not working and that it was the connection on the arm rest he still through a pair of new headsets at me saying "try these". Duly did to no avail....but no apology for the faltering IFE...no offer of a new seat...dont think there was one anyhow...and i asked him to log the fault....one of a few incidently on that 747. Best comedy of the night was seeing a girl and guy from the crew dismantling the toilet door and to their credt fixing it again. Lat time i went on such a trip was with Cathay Pacfific...next time will be once again back with Cathay Pacific. In my opinion - no comparison! The CX crew are a delight!


Nivsy

I live in London but commute with BA to ABZ weekly....I have absolutely nothing but praise for the CC... you guys are great.

*gis 3 of them scotches plz*

ref the 190hr limit, that is the CAA scheme limit not BA. Its all in FCO's.

I have heard this locker argument on the gatwick flights. And it does just illustrate the point. Its only on the Gatwick flights.
Not on BA LHR to Frankfurt or Stockholm both flights I take a couple of dozen times a year. Ipay £600 for the flight and its a simple fact that on Gatwick flights you have to ask for your jacket to be taken and on Heathrow flights you dont unless the locker is full.

I suspect that the reason is that Gatwick has far more leisure/infrequent flyers the routes are less core business and the combination of lack of push from the top and lack of push from the bottom leaves gatwick suffering.

While I no longer fly BA longhaul (because I was so fed up) I think it's pointless having a go at BA crews on here as nothing changes or will change. The crew are on board to maximise their rest and the company allows them to give minimal service, especially on those Bangkoks, Singapores etc.

If you want to experience a decent longhaul (especially Australia!) where you get offered drinks/snacks thoroughout your journey then just don't fly BA as the galley curtain closes asap!

And the problem is most travellers put up with no service for hours because they believe it's the norm....Trust me, on other airlines, it's not.

BA CC work extremely hard and are without doubt a credit to BA. I think they should be paid more and have more time off to recover from the endless long sectors....e.g JFK/LHR sector time last week was 5.49! The allowances should also be reviewed upwards because the cost of living is increasing throughout the World.

As a pax i tend to agree with traveller 5. Maybe i just remember the "olden days" when somehow passenger consideration, not omly from BA but other carriers were so much better. I chuckle as i remember an old B. Caledonian ex girlfriend who was cabin staff...and how they all somehow managed to serve hot meals, drinks and a smile on the BAC1.11 services between Gatwick and Glasgow all within 50 minutes. I remember her myself still running down the cabin about 5 miles out from touch down with empty food trays and smiling at the regular pax! As for the layovers - I think they do ok. Always seem happy enough in the hotels i have stayed in regularly frequented by cabin crew!


Nivsy

Flying_Sarah747:

...Missed the rest of the quote, but I wonder if there are any rules/forms/comments that you, as CC flying as PAX can put forward to your airline (blind testing, as it were)?

Without "grassing" on your colleagues, is there any feedback system whereby the CC professionals (i.e. you) can "rate" your colleagues, and suggest improvements?

I'm not comparing airline CC, but as I work in the weird and wonderful realm of customer service, it seems that there is a great opportunity here to provide feedback...?

Maxbert

At one time our airline developed an assessment form (two 8 1/2 X 14 sheets) to be used by management when travelling on business. I didn't do them.