PPRuNe Forums - CRM and Cabin Case Studies

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vinayak

11th Jan 2013 18:52

CRM and Cabin Case Studies

Hello,

I'm working on some case studies for our future CRM classes. Every case study we have done so far have been involving the cockpit crew a bit too much.

I'm trying to think of some case studies I could use to develop the new CRM module. QF32 is one good example that comes to my mind

Any other suggestions?

MathFox

11th Jan 2013 23:40

A nasty scenario is the handling of an in-flight (smoldering) fire behind one of the panels in the cabin. A sketch:

Some smoke enters the cabin
CC starts looking for source of smoke
CC removes correct panel and applies fire extinguisher
Fire is sufficiently down to allow safe landing, but still generates smoke
Crew evacuates smoky plane (with only a meter visibility inside the cabin)

Subtle points:

Effective communication by CC while wearing smoke hoods
Finding the fire
Flight crew planning for immediate landing, while collecting relevant information from CC
FC communication with ATC
Proper evacuation

Add some "panicked" passengers to distract the CC to add to the difficulty.

Armchairflyer

12th Jan 2013 18:19

One accident I am aware of that could have developed otherwise if crew (and even passengers) outside the flight deck had been more involved is the Kegworth air disaster - Wikipedia, the free encyclopedia .

CD	14th Jan 2013 13:22

You might want to also consider reviewing information on the Royal Aeronautical Society - Human Factors Group website. They have a Cabin Crew Standing Group that includes the following information:

Quote:

Cabin Crew Standing Group (CCSG)

The Cabin Crew Group was formed at the request of the RAeS Human Factors Committee and has been running for over 4 years. It has hosted two major CRM Conferences aimed at cabin crew CRM instructors and assisted in writing material for the RAeS following the Helios accident. Its members come from a wide range of backgrounds and represent a cross section of the cabin crew industry.

CCSG Bulletins

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