ECAM
 

Yes 2110L out of AGP EZY8610 I got to checking on time but got kicked off, attempted to explain the problem to the check in agent but she had a sudden English failure and walked off.

EZY have one very ****** off pax!

Just got into LGW with the cabin crew telling is that we are 30 min early......no a day late.

I cringe whenever my roster has a U2 positioning flight on it.
The last time was whilst flying into CDG, I had the unfortunate pleasure of listening to the CC slating SLF along with a couple of shaven headed morons in the first row who were relations of one of their local crew mates. Grossly unprofessional considering another airlines Captain was sat there listening to this along with the other passengers.
Whilst on the same flight I couldn't help but notice the shabby state of some of the CC uniforms, split seems and stained trousers etc. No acknowledgement that you are fellow flight crew positioning. You just do not feel special in anyway flying as pax with EJ.
We used to position around with our own airline (BMI) and now mostly on BA, the quality of the product was/is massively superior.

Personally, I was under the impression that EZY [and other loco's] do not over-book, as there is very little incidence of no-shows.
After over 15 years of travelling with EZY, I have never seen anyone denied boarding due to over-booking.
I would like to hear the full details of your experience.

Exactly - the whole point of a LoCo is that they simply sell the tickets for the flight according to the number of seats because tickets are not refundable. Are EJ different?

EZY do overbook on some "commuter" routes but not by much. We usually loose 4-8 people between the booking figure and actual heads on board, again depending on route.

EJ do overbook on some flights, as do most airlines. It's the last person who arrives at the gate that is offloaded. This happens very rarely as on most flights there are no-shows.

New PA guidelines issued in November also allow us the option to mention we are early if we wish to in the after landing PA

Spicejetter
 

I will stick to the facts.

Last night I turned up at check in good time at AGP with a full fare ticket and at check in I was off loaded...... I was very annoyed as the pressures of working away from home and having to make sure my wife gets the care she needs put quite a lot of pressure on me, but I tried to explane the situation to the woman on the desk but she decided that I was just another troublesome punter and walked off doing the no understand English thing.

Then I go to the ticket desk and get a better hearing, it is now clear that there is no chance to get on the aircraft and all I now want is a hotel and to get on the Internet to get someone to be with my wife overnight, the guy is OK gets me the hotel and offers me € 250 compensation. He also books me on the LGW flight the next morning at 1045 but warns me to be at the airport at 0800 just to be sure to get on the aircraft as it is full and he says it might be overbooked in the morning. From this I make the assumption that it is likely that some other poor sole is likely to be bumped off today's flight having got a ticket in good faith.




This morning I get on the flight and all is uneventfull, as we taxi in at LGW the cabin manager cheerfully announces that the flight is 30 min early arriving !........... Thinks to my self NO for me it is a day late.


That is it, chapter and verse without any embellishment, I have yet to receive the €250 compensation, funny how EZY can take extra charges from me instantly but the money due to me is not so fast turning up.

That is the facts so please Spicejetter please tell me what is fails to add up ?

Now for the comment.......

As you might think I am wondering why I have the Easyjet plus card and am asked to show up 2h 45 m before the flight, what have I paid for ?

If the powers that be in EZY want to check I do about 4-6 return trips a month with EZY and so as a regular traveler I am just a little miffed that I get bumped off a flight when I spend so much money with them. After this incident I would not have wanted to give EZY another penny of my money but I had already booked three more trips with them and I guess I will have to endure these.

If the EZY management can assure me that as a plus card holder and very regular traveller I will not get offloaded due to overbooking in the future then I might consider booking next months travel with EZY otherwise I think I will look to another transport provider, as I said the €250 won't cover the problems that have resulted from the commercial decision to offload me so why should I pay EZY to repeat the insulting farce, that is a my commercial decision and EZY won't get my custom just when the AGP-LGW route is at its lowest ebb, I guess one more empty seat won't make much diffence !

I think you are lucky to have a quality low cost EU carrier like EZY. I fly budget in SE Asia. Tiger, Cebu Pacific, Air Phil Express and SEAIR mostly. It takes but a minute to find their levels of customer service on FaceTube.
I personally heave a sigh of relief when I step aboard an EZY flight when back home.:ok:

Subsonic
 

Yes I agree with you ,in that I will now heave a sigh of relief when I get on an Easyjet flight because it is only when I get into the seat and the door is closed will I know that I have got the journey that I have paid for.

It matters little to me that you say EZY is better than others, I know what the product is, I have chosen to buy it, and I expect to get what I paid for.

If I sold the same car or house to two people it would be called fraud, this is not about EZY being prevented by technical issues, weather or other things beoynd their control from delivering the product, this is about them cynically rolling the dice and attempting to sell my seat twice and double their Proffit.

This time they got unlucky and they had to bump me off the flight, the result of this was considerable to me, in financial terms I had to get overnight help for my wife, in emotional terms it is very hard to say but getting the help put in place via Internet and phone on a Friday evening put my stress level through the roof.

I am not aiming to make a buck or two out of this but I do expect to have the extra money this has cost me refunded, if all the people who are treated this way make enough fuss then I would hope to drive the cost of overbooking to a point were it is not worth EZY doing it.

Never mind the 250EUR...Looks like you should get 400EUR! :}

AGP-LGW is 1644 km according to: Great Circle Mapper

- EUR 250 for all flights of 1500 kilometers or less;
- EUR 400 for all intra-Community flights of more than 1500 kilometers, and for all other flights between 1500 and 3500 kilometers
- EUR 600 for all other flights.

Eng
 

I owe you a beer or two !

ECAM
 

I am not entitled to any form of staff travel so this was a normal passenger ticket, having dumped me in AGP resulting in considerable problems to get the care for my wife and am vulnerable they then take advantage and offer me €250 instead of the €400 mandated by EU regulation.

As you might understand I am unimpressed by this and if someone from EZY fails to get back to me by email today I am going to go to the press, before my wife was forcd to retire due to ill Heath she was the corporate communications director for a major UK company, her personal contacts within the international media are extensive and that is were I am going, the only way the grubby practices of EZY will stop is if they are subject to a storm of bad publicity.

Hadn't seen this thread before today and was unaware of the new policy until I booked some flights for myself and Mrs timmcat yesterday.

I wonder how many people see the option of paying £3 per person per sector preferable to the risk (albeit minor if the above posts are correct) of being separated from friends and family when seats are allocated at check-in? I did, and happily paid up. Not an unreasonable charge, a nice little earner for the airline and far preferable to the FR bunfight that I've had to endure on many an occasion...

To timmcat

I heard Carolyn McCall being interviewed the day they announced the full roll out of allocated seating and she was absolutely clear that it was not their intention to split up those not paying and they had invested in software that "fits" groups in across the cabin. I was quite impressed.

I guess there is no guarantee but they're not splitting up groups as a "punishment" for not paying to select.

A and C, first of all I agree with you that you have been treated wrongly. However don't you think it's a bit unfair to single out easyJet, an airline that up till quite recently never used to overbook its flights? Most established airlines overbook their flights and have done so for ages, that's nothing new.

Now your speedyboarding card. Speaking as a cardholder myself, this card does not give you more right to be on that plane than any other fare paying passenger.

So I am not saying it's right what happened to you, but this is they way things go sometimes in aviation as any frequent flyer can attest. Just make sure you get your compensation!

Shaunryder -

Can I just ask quite what you would want us to do to make sure you feel special? It's not like we can get you a free upgrade, or free drinks! So what exactly could we do for you?? The state of the uniform is partly due to the cheap quality of it, it is not made to last long at all (I'm not saying that there aren't some who could definitely make more effort though).

As was, generally, the price.

PENCO
 

In thirty years in this business this is the first time that this has happend to me so I am only singleling out the airline that has caused me the problem.

I for personal reasons I needed to get home and they have caused me a lot of extra expence and personal distress purely because of their greed in trying to sell seats twice.

To compound this they try to rip me off over the mandatory compensation.

If that is not a good enough reason to flag up these practices I don't know what is, just because a lot of other Arline's do it there is no reason for Easyjet to do it, that part of your post is like saying it is OK to steal a car just because a lot of other people do it.

This time Easyjet did the crime and they have got caught and are not going to get away with it, bumping me off the aircraft was bad enough but to compound the error by ripping me off over the compensation............ Well that just made it personal !

At the risk of appearing to think outside the box, it's also entirely possible the flight wasn't overbooked, but due to unserviceable seats on the day, the aircraft had to operate with reduced capacity. This can happen for a number of reasons.

A and C : I have every sympathy with you but taking a dispassionate view, I see that you have stated that you arrived 'at check in time' and 'in good time' but you you have not specified the exact time you arrived at the check in desk. How far in advance of the scheduled departure time did you arrive at the check in or baggage drop desk? Queuing time is, unfortunately, irrelevant.

If you presented yourself at the check in desk after the flight closure time, then the airline had every right to deny you boarding.

If you were the unfortunate victim of over-booking, which as pointed out is done by most airlines, then it's a very different situation. I hope you get your compensation and resultant costs, and I am sure that if you take your complaint to the top and are reasonable, you will. In my experience EZY are very fair over such matters.

Over-booking is a necessary evil in the airline industry, as without overbooking flights would leave with empty seats, thus lost revenue, and higher fares for all. Flights are overbooked according to a profile based on expected no-show figures and sometimes they will get it wrong. 'Low Cost' carriers tend to over-book less than traditional network carriers but it is route/time/date dependent.

Tableview
 

I was at the check in 1:20 before ETD.

I don't except that overbooking is acceptable with a loco as if you miss the flight you don't get your money back or transferred free of charge to another flight.

So rather than with a legacy carrier who might find them selfs flying with empty seats that are not paid for the likes of easy jet always get the money for each of the seats they they have sold.

In my opinion if you sell a seat that twice knowing that you are getting the money for that seat if it empty chancing that someone won't turn up that is openly dishonest.

I paid for a time critical product and did not receive it because easy jet knowingly sold the seat twice, if took money on the high street for a product that you know you can't supply it would be called fraud.


Easy jet are not a low cost airline they are a low service quality airline. Or in my case a no service airline.

A and C,

Looking at the basic records that any employee can access, it appears that your flight was not overbooked. Your anger is understandable and the situation is regrettable, but I do think your conclusion is based on an assumption that is probably incorrect.

Hundredpetcentplease
 

This I can't understand, do you have any idea why I was denied boarding if the flight was not full.

I would think the EZY management would like to know as much as i would why they are having to pay for compensation and hotels when seats are empty?

Could the problems be wth the AGP handeling agents ?

That's a mistake for a start. Check in times are based on SCHEDULED time of departure, not estimated, so if you were aware of a delay and you chose to get to the airport late based on that assumption, you were in the wrong.

Given what happened to you, I can understand your anger. I disagree with your opinion.

That is not necessarily true either.

Tableview
 

That check in time was STD, ...... ETD was a slip of the finger on my part.

Now tell me what part of not getting the service that you have paid for you think is acceptable?

Or alternatively, he's making things up, either partly or completely. :=

Not getting the service you paid for is not acceptable. There seems to be some question as to why you did not the service you paid for.

You say you checked in on time. It appears that the flight was not overbooked. So we have an immediate discrepancy here.

When you buy a ticket for any form of transportation, it is a contract between two parties. As the carrier has obligations towards the passenger, so does the passenger have obligations towards the carrier and other passengers.

I'm not saying that this is the case with you, but I have been involved in resolving cases where a passenger has presented himself late, or drunk, or clearly unfit to fly, or incorrectly documented ......... many situations can arise. Then the passenger blames everyone except himself.

I'm not having a go at you, please don't take it that way, but we still don't know the reason why you were denied boarding.

A and C,

I can only guess, but Friendly Dispatcher (above) has already done that. In my experience, seats can become unserviceable for many reasons - but normally down to passenger abuse. Defecation, urination, vomiting, cutting through the belt (I know, how does the knife get in there), sucking the belt (SA pax), children rubbing in mayo/ketchup, theft of the belt, mechanical failure of some part of the mechanism; that kind of thing. We carry spare seat bases, but that can only fix a limited number of seats and issues.

In your case, as I stress, it appears that your flight was not overbooked. But to find out exactly why you were not boarded will probably be beyond even the customer service people you have to deal with. But it's a moot point anyway - it costs a huge amount to easyJet to put you up for the night and pay the compensation, so there will have been a very good reason for it and I know that all avenues will have been explored at the time (just to save the money!)

Normally when this happens before boarding, it's the last person or people to check in or attempt to check in that get bumped. If the issue becomes apparent when people are on board, then volunteers are sought first (though it's a good decade since I have seen this actually happen).

At easyJet we really do our best. We have good kit and good people, and it all works nearly all the time. But occasionally in aviation things don't go to plan, and pax can suffer. This time it was you, but I can assure you that there was no mal-intent nor fraud, just something that went wrong that couldn't be fixed on the day.

Table view
 

I was on time, I was not drunk ( due to stby duty I had not had a drink in the last 24 hours) and all the paperwork was in order and I was not unfit to fly in any way. So all those reasonable excuses for offloading me are not applicable.

As you say I have an obligation to turn up on time and in a fit state to fly, I discharged those obligations.

The party not discharging their obligations in the contract was Easyjet, this they did twice, first by deniging me boarding and second by attempting to short change me on the compensation.

Dg800

I have presented the exact facts as they happened in post #49 above and it is these facts that I will present in court if I have to. However I don't think it will come to that because Easyjet's lawyers will advise them to settle this as they can't win and the publicity of the lack of service and deception over the compensation would not play well in the press.

I don't like your tone as to suggesting that I am inventing this but will let this pass as long as it is not repeated.

Did they provide you with the EU leaflet on your rights on compensation for delays, denied boarding etc? If they did and you still accepted €250 then I'm not sure you'll get very far. Some major airlines will often offer free tickets to pax instead of having to pay out the €600. If you accept the airlines "offer", after being presented all the facts, than that's up to you.

If they did not give you the leaflet, then you have a very good case for complaint!

A and C, I have been bumped off a Lufthansa flight a while ago, my girlfriend was bumped off recently from a KLM flight, my sister last year same thing on a KLM flight. This stuff happens and I am absolutely sure, that if it is easyJet's fault, they WILL compensate you.

A while ago we had to offload a number of passengers because one of our flight attendants became ill and we could only operate back with reduced crew hence reduced passenger loads. So that's an other possibility.

PENKO
 

I would not be making this fuss if the reason was operational I understand that unforeseen happenings can result in delays & cancelations, however the reason I was given was overbooking.

Some of the posts above seem to indicate that there were seats on the aircraft, I have to wonder if the handling agent made a mistake.

I was one of four pepole who did not get on the flight, the three other guys were also shortchanged on the compensation.

V2

As I explained at the start of this I have a very sick wife at home and my attention was focused on making sure that she as attended to following me becoming unavailable if it is Easyjet's policy to stick a disadvantageous contract under the nose of someone who has far more important things to attend to in order to save €150 then I would like this to be made clear to the public.

If this be the case my opinion of Easyjet's business ethnics will reach a new and all time low.

Well as we have an inside person claiming that there was no overbooking on that flight that means that either you're making it up or you weren't told the real reason for bumping you, which really makes no sense. If the reason was technical (seats INOP, crew short-handed or whatever) why would they lie to you and blame it instead on a voluntary act (overbooking) on the part of EasyJet, thus making you even angrier than you already were?

Are you really threatening me? Why don't you get lost instead, you pathetic clown?

DG800
 

You have more or less accused me of being dishonest in your first post on this subject, I do take exception to this but was not too bothered about it. I just did not want to see it repeated.

This is intended to be a professional forum and on the whole some above disagree with me they but have all maintained a polite and objective stance.

You however are rude from post one and the second abusive post of yours says all that the rest of the contributors to this forum need to know about you.

Easyjet (with whom I personally have so far had very good service) are certainly not the only airline to induce annoyance by attempting to evade the full obligations imposed by EU regulation.

My wife and I had a protracted run-in with BA a couple of years ago after they cancelled the first leg of a round trip, put her on a much later flight, but failed to tell their computer which then declared her a "no show" and cancelled her return flight from Gibraltar. (and guess what, she was able to get a seat home on EZY)

It took about 6 months of letter writing and the beginning of legal action before BA coughed up the compensation.

If I were you I'd assume that EZY take a similar path of trying to get away with offering as little as possible in the hope you'll take it. The amount of money owed by the airlines for full compensation payments is probaly staggering.

Just keep trying - you'll win in the end, even if it does take initiation of a Small Claims Court proceeding. That seemed to be the final tripping point for BA.

Interesting that the aircraft was never overbooked. 180 pax booked, 179 travelled. Doesn't give much credence to A&C's claim of there being others who were also bumped.

There is just too much going on in my life at the moment to have a long and difficult struggle to sort this out.

Easyjet have the details and are investigating as I speak, if their response is unsatisfactory I will simply take them to the small claims court.

Single post
 

An interesting first post, from what source did you get this information?

I can assure you that what I have said was 100 % true myself and three Spanish guys were bumped off the flight, and why would I want to invent this ? All I wanted was to travel to LGW on the flight I had booked and if they had the seat why did I not get to sit in it ?

As I said the event is being investigated by EZY at the moment and taking rather longer than I had expected.

I can think of one reason that this might why this might have happened and if this should turn out to be the case EZY are as much of a victim as I and the other offloaded pax are.