Excel Airways - A Pleasant Experience
 

I have been fortunate enough to experience regular air travel during the glory days when flying was a memorable experience. Unfortunately, we all know that in recent years, standards in all aspects of air travel have changed substantially for a wide variety of reasons. A victim of these changes, I believe, has been a reduced level of genuine customer service to the passenger.

Although I have flown with Excel Airways in the past, I have deliberately flown with other carriers over the past two years or so due to certain adverse comments and their overall punctuality record.

So it was with some trepidation that I flew on the 23rd February from MAN to ACE on XLA712V returning on 2nd March on XLA713V.

Both these flights were probably amongst the most pleasant and enjoyable journeys I have experienced in over 40 years of regular air travel and confirmed my belief that good customer service can cost nothing and be a rewarding experience in itself.

Check-in at both MAN and ACE was efficient and totally stress free due mainly to the friendly attitude of the check-in staff.

Similarly, all members of the cabin crew on both flights performed their duties in a professional and efficient manner, and their positive and friendly attitude towards passengers automatically generated positive responses which resulted in a pleasant atmosphere all round.

The flight crew also played their part with detailed on-route flight progress which seems to be becoming a rarity these days, and it was pleasing to see a young female second officer on the outbound flight obviously embarking on a chosen career to which I wish her well.

The Excel Airways staff involved in these two flights are a credit to the industry and I intend to advise the airline accordingly. This is certainly how flying ought to be.

What makes flying so different to other modes of transport? I love all this cr*p about flying they way it should be. Its just a mode of transport. Why does everyone still think that flying is ' something else' or only for the elite??????

jettesen you have been totally brainwashed by the orangebrigade:yuk: !!! a positive comment from a passenger and they get slated by you!!! very few people praise these days most only comment when things are bad!.the flight number indicates a v flight which is a low cost flight meal has to be paid for in advance or sandwiches are avalible to buy so for someone to comment on these flights is a huge credit to the man crew. there are still passengers who only take one or two holidays a year and do not want to fight for a seat so they can be with their families!!, they enjoy the whole going to the airport etc they see their flight as being part of the holiday.different people want different things thats life!!!:ok:

jettesen, sadly it's your modern attitude that's helped to reduce the flying industry to the sad state of affairs it's in now. You are right though, it is after all just a mode of transport. I don't think it's anything to do with being "elite". The elite can still enjoy first class service if they pay for it. Perhaps it's just the older pax among us who still remember the golden days when economy class pax were still treated as human beings and were generally well looked after. I grant you that the likes of RYR and EZY brought air travel to the masses, but at a high cost to the standards once enjoyed - including that of CUSTOMER service & satisfaction.

Jettesen
 

It would seem that in the eyes of TSR2 Excel have got it right. As customer satisfaction turns into repeat business comments like this can only be good for Excel.

It is a very sad state when all you can do is slagg off a company that has had some good customer feedback, from your comments I cant think of one reason that you would wish to work in a service industry as you clearly dont understand who is paying your wages.