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Ryanair five star customer care again

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Ryanair five star customer care again

Old 28th Feb 2008, 21:04
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Ryanair five star customer care again

http://news.bbc.co.uk/player/nol/new...269993&bbcws=1
juniour jetset is offline  
Old 28th Feb 2008, 21:13
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Well I never thought I'd say it, but to Ryanair!
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Old 28th Feb 2008, 21:15
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well done ryannair! that will teach him to pay attention to the safety demonstrations in future. i'd like to see him try and sue and very much doubt he will - probably just a ploy to help get himself on the news.

having flown with ryanair every week for 6 months its the only airline i've been on that actually takes action if passengers are blatantly disregarding the safety demostration. last week in france the cabin crew did a superb job in dealing with troublesome group of french teenagers... the plane was stopped on the taxiway and they were all told they'd be offloaded if they didn't shut up and pay attention!
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Old 28th Feb 2008, 21:22
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Seems his young son was with him - I know that when I fly with mine, we get to go through the safety card in minute detail because he wants to know what it all means. I'm on the crew side on this one, hopefully his day in court will be unsuccessful.
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Old 28th Feb 2008, 21:42
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I flew recently with them and was impressed with the crew attitude during the brief.Found in the past they reacted to pax aggressively straight away but this time when cabin noise was very obvious during the brief the tape volume increased and all the ignorants got the message straight away.
fingal flyer is offline  
Old 28th Feb 2008, 22:20
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previous comments

http://www.pprune.org/forums/showthread.php?t=315691
beamender99 is offline  
Old 28th Feb 2008, 22:44
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2 sides of story

Yes I somewhat agree with the ryanair crew, however everyday as crew we encounter pax who do not want to listen to demo. However unless he was seriously disrupting the demo and talking so loud that other pax could not hear what was being said, then I think the crew perhaps did jump the gun a bit here and made a total example of this pax in question.

There is always a professional approach you can take to ask a pax to be quiet however I get this impression that perhaps the crew in question could off had a little bit of an attitude and the whole thing has been blown out of proportion.

There are both sides of the story and I am sure the gentleman didnt mean to cause a scene.!!
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Old 29th Feb 2008, 08:51
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I agree jbird that there are two sides to every story.

However, there are too many people who do talk throughout the safety demonstration. In two seats next to each other, yes you can do it discreetly.

But more often than not, the people talking across the aisle are doing it loudly. It was about time an example was made of someone who talks through the safety demonstration, and hopefully now people have seen that you WILL get kicked off a flight, less people will do it.

I once asked a business man to be quiet when he was talking acorss the aisle during the demo. Further into the flight he asked for a comments card to complain about me telling him to be quiet. So I had a word, explained that people around him, including young children, probably couldn't hear because he was talking, and that he wouldn't like it if someone talked through his important business presentation, so why should he do it through ours. It put it into perspective for him, and HE apologised to US for talking in the first place.

Crew are there to save your ass, not kiss it
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Old 29th Feb 2008, 09:57
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As a pointy end member, dammed right well done to all concerned. Serves the doc right
ford cortina is offline  
Old 29th Feb 2008, 10:27
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Good for them!

We always had that problem as Lufthansa passengers with "Please remain seated until the seat belt sign has been switched off," etcetera, which sounded to Nigerians just like, "The very moment you hear the squeak of the tires on the runway landing back in Lagos take this as your cue to stand up, drag your bags out of the bins and try to be the very first at the door to get off this aircraft as a matter of national pride."

Every so often some clown would lose his grip on a carry-on bag and drop it on your head as you could see out the window you were only passing the "cargo village", not even half-way to the gate.

One day the cabin crew had had enough I guess, so that we came to an abrupt stop on the taxiway with the news that our aircraft was not moving until everyone had sat down and strapped in again. There was a stand-off lasting about three minutes until, finally, each and every local had finally sat down. There were a few who just had to try it on, left standing there with that sort of "Dis be my country" look but even they had to cave in and sit down in the end. Those of us who followed the rules felt like applauding!

There has always been this confusion on the part of many passengers, mostly down to "I make way more money than you do so that you cannot tell me what to do!" I guess. It was probably this doctor's bad luck to be the next one after some real flamer had exhausted the cabin crew's store of patience.

If someone had missed an important point in the safety briefing and wanted to make trouble about that then I am sure the good doctor would be happy to take full responsibility. No, not really, just making a little joke there ... Let's see how far he gets with this one.
chuks is offline  
Old 29th Feb 2008, 13:45
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Agree this is one of the few times I agree on Ryanair... problem will always be his word vs the crew but appreciate that the company backs the crew.
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Old 29th Feb 2008, 13:55
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There has been many occasions where i've to stop the demo for the crew to ask passengers to be quiet and pay attention.

Those pax in question would be the first to complain if the hit the fan!

It's been a long time coming, so here's to the cabin crew!

Nesboy
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Old 29th Feb 2008, 14:09
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I wonder what the action of the crew would be if I said to a crew member after a safety demonstration 'I'm sorry but I could not hear your safety briefing for people talking'. Or for that matter 'I'm sorry but I could not hear your safety briefing due to the poor PA system'.

For the record I'm 120% behind the crew on this one.
TSR2 is offline  
Old 29th Feb 2008, 20:03
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Call me a cynic but I see more than a bit of PR in this action by FR.

I don't appreciate folk talking through the safety brief either, but surely this could have been dealt with more elegantly.

Fred.
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Old 29th Feb 2008, 20:19
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I do miss the rear view camera we used to have on our 146. On more than one occasion, I've looked over my shoulder to see if pax are standing up while I was taxiing in. A quick dab of brake always got them back in their seats......

Although, some CC do go a bit far, full marks and backing to the crew in question.

It's not like the cabin crew will have time to demonstrate the brief again if something happens, so there is NO excuse for endangering themselves and fellow passengers AND crew for that matter by ignoring the demo.

Almost a shame they had to drop the steps to offload him......
 
Old 2nd Mar 2008, 13:48
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sounds a bit like that scene from "meet the parents"...

"ARE YOU RASING YOUR VOICE AT ME SIR???" !!!!
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Old 3rd Mar 2008, 19:03
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well done FR crew!!

Numerous times i had to stop the demo for disruptive pax. I particulary remember this time, when even after i politely went to these 2 ladies, didn't make a big fuss about it, But did say "could we please have your attention for 2 minutes" (smiling, with a calm, low tone in my voice, kneeling next to their row), and their reply was "we are not in school, you can't tell us what to do" and kept giggling and shouting when pointing out something as normal as the mouth piece on the life jacket for further inflation or deflation. Fair enough if a pax sits there quiet, with his nose in his book, not paying attention, i can't do anything if you don't care about your own safety. But when you won't let the other pax pay attention because you're too busy showing off or laughing stupidly at the lifejacket (which might save your a$$ one day). That's it, you're off. FYI: IT IS A LEGAL REQUIERMENT YOU PAY ATTENTION TO THE SAFETY DEMO!!!!

I don't know who said it but well said: We're not here to kiss your a$$, we're here to save your a$$!

Regards,
ATS
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Old 3rd Mar 2008, 19:34
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Three cheers for the Ryanair crew !!! If I had a penny for everytime someone talked through the safety demo, I sure as hell wouldn't being pushing carts anymore, but instead retired in the Bahamas. All we ask is for 5 minutes of their prescious time, not too much really. Another good little trick for the large open newspapers obsecuring other people's view is to drop the oxygen mask onto it, accidently of course.
raft rower is offline  
Old 4th Mar 2008, 16:21
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If we would offload everyone who is talking during the safety demo on some of our Italian flights, we would be flying empty... (no offence, I love Italians, just a fact :P)

Last edited by justD; 4th Mar 2008 at 17:50.
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Old 4th Mar 2008, 16:50
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FYI: IT IS A LEGAL REQUIERMENT YOU PAY ATTENTION TO THE SAFETY DEMO!!!!
Can you kindly point me towards this piece of legislation?

Mutt
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