easyJet - Crew Discussions
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Getoutofmygalley
From one SCCM to another
that is a spot on reply to ezpz. And to be honest ezpz if I asked you kindly to replace bags as you do seatpocket checks, and refused as you feel it would be breaking 'SOP' i would be some what disappointed in your teamwork and concienciousness.
And I to are finding that crew and flight deck are willing to take 20 more secs to replace bags.
But here is another solution, take bags with you as you do seat pockets and bang jobs done, no time differance
From one SCCM to another
that is a spot on reply to ezpz. And to be honest ezpz if I asked you kindly to replace bags as you do seatpocket checks, and refused as you feel it would be breaking 'SOP' i would be some what disappointed in your teamwork and concienciousness.And I to are finding that crew and flight deck are willing to take 20 more secs to replace bags.
But here is another solution, take bags with you as you do seat pockets and bang jobs done, no time differance
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I agree with both of you getoutofmygalley and airbourne-adamski...
...but...
...I've been told by opm and bccm that although they are more than happy for me to continue with the seat belts and sick bags that I can't insist that my crew is doing so either because of the official guidelines.
I guess this is where your management skills come in that you get your crew to do it without them being stupid about it. Most crew wants to do it anyway, that's my experience anyway. I reckon those new policies won't last long anyway. So sit back, relax and watch them die...;-)
...but...
...I've been told by opm and bccm that although they are more than happy for me to continue with the seat belts and sick bags that I can't insist that my crew is doing so either because of the official guidelines.
I guess this is where your management skills come in that you get your crew to do it without them being stupid about it. Most crew wants to do it anyway, that's my experience anyway. I reckon those new policies won't last long anyway. So sit back, relax and watch them die...;-)
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Just thought I'd add my 2p
Ok...
so if we're delayed etc, and trying to make up time, then, personally I am very happy to not replace sick bags etc, however if the crew wish to do so then that is their perogative.
I say to the crew if they have time then it would be nice to cross seatbelts etc but I'm not going to force them.
As for making them clean up sick, I think thats absurd (sorry). If needs be we can call out the cleaners or anyone whose willing to do can clean it up (I personally don't mind cleaning it up). However I would never expect someone to clean up vomit against their will.
Maybe it's just me but I find people hardly ever use sick bags anyway.
Just my opinion.
Ezy
so if we're delayed etc, and trying to make up time, then, personally I am very happy to not replace sick bags etc, however if the crew wish to do so then that is their perogative.
I say to the crew if they have time then it would be nice to cross seatbelts etc but I'm not going to force them.
As for making them clean up sick, I think thats absurd (sorry). If needs be we can call out the cleaners or anyone whose willing to do can clean it up (I personally don't mind cleaning it up). However I would never expect someone to clean up vomit against their will.
Maybe it's just me but I find people hardly ever use sick bags anyway.
Just my opinion.
Ezy
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I agree that the cabin will look messy. I'm a bit of a perfectionist and always make sure the seatpocket items are in the correct order and seatbelts crossed on every turnaround. No one likes change and we have these discussions everytime something is changed.
What I don't understand is the logic that not putting a sick bag in will save time. If you are replacing magazines you generally replace mags and sick bags together. At my base we do our seats and put tables down if something needed in a pocket, then 2 collect rubbish and 2 replace mags and bags so it's all done at the same time. Also pax can be called once security complete it sometimes takes ages for a bus to arrive so you can replenish then.
What I don't understand is the logic that not putting a sick bag in will save time. If you are replacing magazines you generally replace mags and sick bags together. At my base we do our seats and put tables down if something needed in a pocket, then 2 collect rubbish and 2 replace mags and bags so it's all done at the same time. Also pax can be called once security complete it sometimes takes ages for a bus to arrive so you can replenish then.
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Sorry, ezychic, I thought I'd made it clear that I was joking when I wrote that I would make them clean up the sick themselves...obviously I would call the cleaners if possible! Sorry if I didn't make that clear. It hasn't been an issue so far because until now everybody just still did it. I think if nobody else would do it on a flight I would just go through with them myself, can't see a real problem there.
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Sorry Dolley
I'm a bit thick.
Was thinking you sounded like a bit of a Hitler lol.
I like the idea of 2 doing rubbish and one doing mags, maybe we should try that.
Only prob I find is I always seem to get lost property so trying to fill that form out during turn arounds can be a pain.
Was thinking you sounded like a bit of a Hitler lol.
I like the idea of 2 doing rubbish and one doing mags, maybe we should try that.
Only prob I find is I always seem to get lost property so trying to fill that form out during turn arounds can be a pain.
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To be honest, I was more worried about the new policies when I was still on leave and on my first day back...by now I'm pretty chilled about them because really all crew is still doing the seat belts and the sick bags and I've even got it confirmed from the office at my base that that's fine. So really, all back to normal for me...just waiting for Lutons reaction to all the crew refusing to do what they are told...
My biggest issue at the moment is the ground handling/ambi-lift situation at all the Spanish destinations (especially Alc, Agp and Pmi)...because that's for sure where all my delays happen...
My biggest issue at the moment is the ground handling/ambi-lift situation at all the Spanish destinations (especially Alc, Agp and Pmi)...because that's for sure where all my delays happen...
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As I am the SCCM onboard I have the right to change things (non safety related) to make things better for the passengers.
Also I have had Captains say to me that they would like me to continue with the sick bag replacements, to which I reply "I am already insisting on this". What do you want me to do? say to the Captain "I am sorry sir, but due to this new turnaround policy I can not carry out your request"
I have had an OPM onboard this week and I said to the OPM that I am continuing to insist they are replaced and guess what, the OPM agreed that they should continue to be replaced as the down time (as per my original post) on awaiting cleaners and engineers will far outweigh the 20 seconds saved on not replenishing them.
Remember we are in a customer service industry and we want out pax to return to us time and time again. Passengers who have to experience messy cabins will be less inclined to fly again with us
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I myself don't remember ever having a delay because of us not being ready. 
All the crew I have worked with are still doing the original turnaround procedures. Pax so far have been happy about our A/C looking nice and tidy, unlike "other's". Why not keep it up???
By the way I have flown with an airline where they put only one sickbag in each row.
The passenger sitting next to me needed one more...
Being used to having one in each seatpocket I looked there and when I couldn't find any I asked the crew where I could find another one, she made a face and said "we only put one in each row". She did bring one more, but wasn't happy about it.
Please don't let us become like that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
All the crew I have worked with are still doing the original turnaround procedures. Pax so far have been happy about our A/C looking nice and tidy, unlike "other's". Why not keep it up???
By the way I have flown with an airline where they put only one sickbag in each row.
The passenger sitting next to me needed one more...
Being used to having one in each seatpocket I looked there and when I couldn't find any I asked the crew where I could find another one, she made a face and said "we only put one in each row". She did bring one more, but wasn't happy about it.Please don't let us become like that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Maybe easyJet could start doing what we do with delayed inbound flights needing a fast turnaround - asking the passengers themselves to cross their seatbelts on getting up out of their seats to leave the aircraft? Usually as part of the landing announcement there'll be a small addition along the lines of "Due to our 25 minute turnaround here in XXX, the crew would appreciate you helping us to maintain our on-time performance. If you have any rubbish on you that you didn't give to us when we came through the cabin, could you please leave it on the seat when you get up and cross over the seatbelt. Your assistance is greatly appreciated." Cheesy, but saves a minute or two.
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ezpz I have absolutely no intention of pm'ing you the name of the OPM that I have spoken to.
Yes NTC's are instructions about the way things should be done, and I follow them all to the letter, but this is slightly different to the average NTC. It's not as if this is a change to the way we carry out CPR or some other important procedural instruction. This NTC is about saving time, and all the crew I have flown with have been more than happy to replace the sick bags.
Tell you what happened today on a flight, where a crew member had forgotten to replace the sick bags. A female pax threw her guts up absolutely everywhere. It went all over her blouse, all over her trousers and all over 2 seat cushions and over a seat belt. This meant that 2 crew members had to assist this poor lady in cleaning up (I didn't tell them to, they did it voluntarily). This then had a knock on effect on the service. The flight was quite a short one and myself and the Number Four had to serve the whole cabin whilst the other 2 crew members were cleaning up the mess. One of the crew ended up with quite a considerable amount of vomit on her skirt. We were very lucky that the female pax did not ask why sick bags were missing, because I for one would not want to have to explain to her that the company isn't bothered about replacing them any more - just to save turnaround time.
So, on arrival back at LGW the engineers are now required to replace the seat belts and 2 seat cushions. How much money does THAT cost?
And ezpz you say that the Captain can not tell me or my crew to put sick bags in the seat pockets - well are you going to refuse if one of your captains (assuming you are crew) tells you to? What other things will you refuse to do for your captain?
Reading through the posts on here, it seems as if most crew are continuing to turn the aircraft around in the same fashion as they did before the level 2 notice was issued. Nearly every crew member I have flown with this week has continued to cross the seat belts (off their own back) because they want the cabin to look smart.
I think you and I are going to have to agree to differ on this one - I will continue to do things the way I am (and I have noticed a number of other SCCM's in briefings telling crew to replace sick bags, so I am not alone!) and if you want to follow the level two notice to the letter, then so be it!
Yes NTC's are instructions about the way things should be done, and I follow them all to the letter, but this is slightly different to the average NTC. It's not as if this is a change to the way we carry out CPR or some other important procedural instruction. This NTC is about saving time, and all the crew I have flown with have been more than happy to replace the sick bags.
Tell you what happened today on a flight, where a crew member had forgotten to replace the sick bags. A female pax threw her guts up absolutely everywhere. It went all over her blouse, all over her trousers and all over 2 seat cushions and over a seat belt. This meant that 2 crew members had to assist this poor lady in cleaning up (I didn't tell them to, they did it voluntarily). This then had a knock on effect on the service. The flight was quite a short one and myself and the Number Four had to serve the whole cabin whilst the other 2 crew members were cleaning up the mess. One of the crew ended up with quite a considerable amount of vomit on her skirt. We were very lucky that the female pax did not ask why sick bags were missing, because I for one would not want to have to explain to her that the company isn't bothered about replacing them any more - just to save turnaround time.
So, on arrival back at LGW the engineers are now required to replace the seat belts and 2 seat cushions. How much money does THAT cost?
And ezpz you say that the Captain can not tell me or my crew to put sick bags in the seat pockets - well are you going to refuse if one of your captains (assuming you are crew) tells you to? What other things will you refuse to do for your captain?
Reading through the posts on here, it seems as if most crew are continuing to turn the aircraft around in the same fashion as they did before the level 2 notice was issued. Nearly every crew member I have flown with this week has continued to cross the seat belts (off their own back) because they want the cabin to look smart.
I think you and I are going to have to agree to differ on this one - I will continue to do things the way I am (and I have noticed a number of other SCCM's in briefings telling crew to replace sick bags, so I am not alone!) and if you want to follow the level two notice to the letter, then so be it!
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Blimey sounds like the new turnarounds have ignited a few fuses,
Dont you just Forums
To be honest today we had a pax who was sick, one of those all of a sudden hurlers,
luckily she reached for a sick bag and thats where it went.
But if the bags had not been there due to not being replaced we would of had one very messy situation.
PS Got an IBZ next month anyone got spare riot gear to lend out or should I look on Sale & Wants on Inside easy
Dont you just Forums
To be honest today we had a pax who was sick, one of those all of a sudden hurlers,
luckily she reached for a sick bag and thats where it went.But if the bags had not been there due to not being replaced we would of had one very messy situation.
PS Got an IBZ next month anyone got spare riot gear to lend out or should I look on Sale & Wants on Inside easy
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The incident has also been covered by a number of national newspapers.
Thoughts go out to the family,
And also the crew who dealt with the situation.
It is amazing though how from what I read in the paper slightly differs from what bbc news reported.
From The Mirror yesterday (20-6-07)
AN air passenger told yesterday how a mum-of-five was convulsed by a fatal seizure aboard a holiday jet as her family looked on in helpless horror.
Isatu Taylor was sitting next to Lesley Brooke, 41, who was flying back to Britain with her daughter Hailey, 13, and her partner's sons Dominic, seven, and Joshua, five.
She said: "At the airport the woman looked like she had jaundice. She was really yellow and waxy and could hardly walk.
Almost as soon as she got on the plane she wasn't breathing properly. She was shaking and not speaking well. We gave her cushions and told her to try to breathe while she held on to her daughter.
"I closed my eyes for a moment and heard the daughter scream.
"I looked up and saw the woman frothing at the mouth with her hands stretched out in front of her like they were frozen solid.
"The stewards tried twice to give her oxygen but it didn't seem to make any difference. Her husband tried to pull her up in the seat because she was sinking down. Then a nurse rushed over and got her on the floor."
The nurse, a 30-year-old woman called Naomi from Cambridge, said: "The woman looked very ill and yellow at the airport. I don't think they should have let her on the flight.
"About 20 minutes after take-off she had some sort of seizure. By then, she was really unwell. Her pulse was barely there.
"We dragged her on to the floor and carried out resuscitation until the plane landed which must have been after about 20 minutes.
"The crew only had a first aid kit. But, to be honest, she probably wouldn't have made it anyway.
"The cabin crew asked me if they needed to redirect the flight and I said 'Yes, as soon as possible'.
"They asked me how serious it was. I said 'Basically she's dying - you can't get more serious than that'.
"There was another nurse on board who helped me. But from the moment we got the woman on the floor she didn't have a pulse."
Mrs Brooke, of Sheffield, was flying with her family early yesterday aboard an easyJet Boeing 737 from Palma, Majorca, to Luton, Beds.
She was sitting with her daughter near the middle of the plane while partner Paul Birds, 45, and the boys sat near the back.
Lesley was laid in the aisle as crew and the two nurses vainly battled to resuscitate her.
The flight was redirected to Barcelona where paramedics boarded the plane. Isatu said she was carried past other passengers without even a blanket to cover her.
The emergency medics tried to save Lesley for a further 20 minutes. But their efforts were in vain. She was declared dead at Barcelona's Hospital de Bellvitge.
Lesley was believed to have anaemia. But last night her appalled father Wilfrid, 64, insisted: "She was fit and healthy.
"The only pointer to what happened is that she complained in phone calls to home that her feet were swelling up while on holiday.
"We just put it down to sunburn and left it at that. Nobody could have imagined it would come to this."
Lesley's eldest son Gareth, 24, said: "There was nothing medically wrong with my mum.
"She was a fun-loving person and a fantastic mother-of-five. Her children were her life. We want to know why this has happened."
Lesley and engineer Paul travelled to Majorca in a 12-strong party with Wilfrid, his wife Kathleen, 58, neighbours and friends.
Most of the party flew back to England after a week. But Lesley, Paul and the children stayed on.
Wilfrid said: "Apparently Lesley got to the airport and the airline staff were concerned about her.
"I was told they noticed she wasn't well. A doctor was called and she was certified fit to fly.
"On the flight she was asleep on Hailey's shoulder when Hailey realised something was wrong with her mother, and started screaming.
"Two nurses on the flight examined Lesley and told the pilot it would be better to land the plane."
The flight's 115 passengers returned to Britain yesterday afternoon.
A chaplain was on hand at Luton airport to offer counselling.
easyJet said: "Our crew followed procedures and did a fantastic job in difficult circumstances. It was not brought to their attention before boarding that the woman was ill.
"Our deepest condolences go to the family."
Thoughts go out to the family,
And also the crew who dealt with the situation.
It is amazing though how from what I read in the paper slightly differs from what bbc news reported.
From The Mirror yesterday (20-6-07)
AN air passenger told yesterday how a mum-of-five was convulsed by a fatal seizure aboard a holiday jet as her family looked on in helpless horror.
Isatu Taylor was sitting next to Lesley Brooke, 41, who was flying back to Britain with her daughter Hailey, 13, and her partner's sons Dominic, seven, and Joshua, five.
She said: "At the airport the woman looked like she had jaundice. She was really yellow and waxy and could hardly walk.
Almost as soon as she got on the plane she wasn't breathing properly. She was shaking and not speaking well. We gave her cushions and told her to try to breathe while she held on to her daughter.
"I closed my eyes for a moment and heard the daughter scream.
"I looked up and saw the woman frothing at the mouth with her hands stretched out in front of her like they were frozen solid.
"The stewards tried twice to give her oxygen but it didn't seem to make any difference. Her husband tried to pull her up in the seat because she was sinking down. Then a nurse rushed over and got her on the floor."
The nurse, a 30-year-old woman called Naomi from Cambridge, said: "The woman looked very ill and yellow at the airport. I don't think they should have let her on the flight.
"About 20 minutes after take-off she had some sort of seizure. By then, she was really unwell. Her pulse was barely there.
"We dragged her on to the floor and carried out resuscitation until the plane landed which must have been after about 20 minutes.
"The crew only had a first aid kit. But, to be honest, she probably wouldn't have made it anyway.
"The cabin crew asked me if they needed to redirect the flight and I said 'Yes, as soon as possible'.
"They asked me how serious it was. I said 'Basically she's dying - you can't get more serious than that'.
"There was another nurse on board who helped me. But from the moment we got the woman on the floor she didn't have a pulse."
Mrs Brooke, of Sheffield, was flying with her family early yesterday aboard an easyJet Boeing 737 from Palma, Majorca, to Luton, Beds.
She was sitting with her daughter near the middle of the plane while partner Paul Birds, 45, and the boys sat near the back.
Lesley was laid in the aisle as crew and the two nurses vainly battled to resuscitate her.
The flight was redirected to Barcelona where paramedics boarded the plane. Isatu said she was carried past other passengers without even a blanket to cover her.
The emergency medics tried to save Lesley for a further 20 minutes. But their efforts were in vain. She was declared dead at Barcelona's Hospital de Bellvitge.
Lesley was believed to have anaemia. But last night her appalled father Wilfrid, 64, insisted: "She was fit and healthy.
"The only pointer to what happened is that she complained in phone calls to home that her feet were swelling up while on holiday.
"We just put it down to sunburn and left it at that. Nobody could have imagined it would come to this."
Lesley's eldest son Gareth, 24, said: "There was nothing medically wrong with my mum.
"She was a fun-loving person and a fantastic mother-of-five. Her children were her life. We want to know why this has happened."
Lesley and engineer Paul travelled to Majorca in a 12-strong party with Wilfrid, his wife Kathleen, 58, neighbours and friends.
Most of the party flew back to England after a week. But Lesley, Paul and the children stayed on.
Wilfrid said: "Apparently Lesley got to the airport and the airline staff were concerned about her.
"I was told they noticed she wasn't well. A doctor was called and she was certified fit to fly.
"On the flight she was asleep on Hailey's shoulder when Hailey realised something was wrong with her mother, and started screaming.
"Two nurses on the flight examined Lesley and told the pilot it would be better to land the plane."
The flight's 115 passengers returned to Britain yesterday afternoon.
A chaplain was on hand at Luton airport to offer counselling.
easyJet said: "Our crew followed procedures and did a fantastic job in difficult circumstances. It was not brought to their attention before boarding that the woman was ill.
"Our deepest condolences go to the family."
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I have just been reading this thread with interest and sorry if this has been said already...
I am a very very new FA with EZY... have only flown for 4 days inc my supernumery and check flight!
Personally, I find it easier to cross the seatbelts, firstly it does look nicer and secondly for my own benefit as i then know what rows I have checked (i tend to randomly miss one half of the row out!).
If an FA really doesn't want to cross seatbelts, although I can't see anyone agreeing it looks better, then thats up to them. Regarding the sick bags etc then I would say it depends on time left before PAX board, but then as said somewhere above then if mags are being replaced then do sick bags at same time. That is certainly what the crew who I have flown with do. Think of it as being a passenger, I would be slightly apprehensive to say the least if I was boarding a/c that looks like the crew didn't give a damn!
I am a very very new FA with EZY... have only flown for 4 days inc my supernumery and check flight!
Personally, I find it easier to cross the seatbelts, firstly it does look nicer and secondly for my own benefit as i then know what rows I have checked (i tend to randomly miss one half of the row out!).
If an FA really doesn't want to cross seatbelts, although I can't see anyone agreeing it looks better, then thats up to them. Regarding the sick bags etc then I would say it depends on time left before PAX board, but then as said somewhere above then if mags are being replaced then do sick bags at same time. That is certainly what the crew who I have flown with do. Think of it as being a passenger, I would be slightly apprehensive to say the least if I was boarding a/c that looks like the crew didn't give a damn!
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BIMIBABY.COM - Your suggestion was already trialed 5 years ago, and it didn't work! Also boarding only from the back was trialed in the hope that the pax would move to the front on boarding hence quicker boarding - this didnt work either as they just want to sit nearest the door they boarded from. Also it was trialed that the crew lift all armresta so pax could slide into seated area quicker - this didn't work either!
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I still think trailing assigned seat numbers on flights is worth ago.
Apparently they trailed it but only on practice runs not actual operating flights.
My previous airline had assigned seating and especially on airbridges it does help as you board in sections back, middle, front.
Also it helps to stop families moaning at crew cause they got on last and cant sit together (out fault as usual, not the fact that they should have been at the gate in good time), Plus when we then try to arrange for them to sit together that takes up more time.
Apparently they trailed it but only on practice runs not actual operating flights.
My previous airline had assigned seating and especially on airbridges it does help as you board in sections back, middle, front.
Also it helps to stop families moaning at crew cause they got on last and cant sit together (out fault as usual, not the fact that they should have been at the gate in good time), Plus when we then try to arrange for them to sit together that takes up more time.
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When ezy bought GO, Ed Winters did say that assigned seating would be a proceedure carried over from GO, but then there was a u-turn at the last minute. I would have prefered it when I was there.
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Andy Harrison as talked about it a few times.
Also when I have had easyland management onboard and having a good chin wag a few of them also agree assigned seating would be worth trailing.
Also when I have had easyland management onboard and having a good chin wag a few of them also agree assigned seating would be worth trailing.