Qantas; the thread.
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Brisbane, 11 July 2005
Qantas today announced it would operate a series of seasonal services between Australia and Korea from 28 December 2005 to 5 February 2006.
Qantas Executive General Manager John Borghetti said the services were being introduced to meet demand during the traditional New Year peak period from Korea.
"The market between Korea and Australia is growing. The number of Korean visitors travelling to Australia has increased by 10 per cent in the last 12 months and by 24 per cent over the past five months," Mr Borghetti said.
"These services will assist in further stimulating traffic between the two countries," he said.
The 18 return services between Brisbane and Seoul will operate on Wednesday, Friday and Sunday using two-class Boeing 767-300 aircraft. The services are timed to suit customers connecting to and from other Australian cities.
Qantas last operated services to Seoul in 1998.
Qantas will continue its codeshare arrangement on Asiana Airlines' daily services from Sydney to Seoul.
Issued by Qantas Corporate Communication (3294)
Qantas today announced it would operate a series of seasonal services between Australia and Korea from 28 December 2005 to 5 February 2006.
Qantas Executive General Manager John Borghetti said the services were being introduced to meet demand during the traditional New Year peak period from Korea.
"The market between Korea and Australia is growing. The number of Korean visitors travelling to Australia has increased by 10 per cent in the last 12 months and by 24 per cent over the past five months," Mr Borghetti said.
"These services will assist in further stimulating traffic between the two countries," he said.
The 18 return services between Brisbane and Seoul will operate on Wednesday, Friday and Sunday using two-class Boeing 767-300 aircraft. The services are timed to suit customers connecting to and from other Australian cities.
Qantas last operated services to Seoul in 1998.
Qantas will continue its codeshare arrangement on Asiana Airlines' daily services from Sydney to Seoul.
Issued by Qantas Corporate Communication (3294)
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I believe the thai crew are there to boost numbers as the base is slightly short of F/A's. I understand QF recently completed interviews in the UK for a small amount additional crew that are about to go through initial training.
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Hi Everyone,
Just wondering if the people who have passed the medical and made it to the shortlist has heard any more from Qantas recruitment about the shortlist/ training start dates ?
suelle
Just wondering if the people who have passed the medical and made it to the shortlist has heard any more from Qantas recruitment about the shortlist/ training start dates ?
suelle
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Cut and paste from the International FAAA.
4 July 2005 ID 29-05
Attention All Qantas Long HaulFlight Attendants
Crew Accommodation in Los Angeles
We have written to crew on several occasions providing an update on the issue of the Bonaventure Hotel in Los Angeles. The preparation for our listing in theAustralian Industrial Relations Commission is now complete. It has been a painstaking, complex and lengthy process and it has been submitted to the AIRC today.
Crew should continue to exercise extreme care and caution in the downtown area of Los Angeles and in the environs of the Hotel until this matter has been resolved by the Commission. We are confident that when all of the facts are known and assessed by the independent umpire that a solution will be found.
To give you some idea of the process, we have received in excess of 200 copies of individual ICANs outlining serious concerns about the downtown area and the company's selected hotel in Los Angeles. In addition we have also received approximately 100 emails and other reports direct to the FAAA. These reports have required investigation and various submissions being prepared for an internal appeal within Qantas, leading to a dispute in the AIRC.
Some of the more serious reports have included:
a. Several crew have been physically assaulted near to the hotel;
b. Several female crew have been threatened with serious sexual assault and subjected to vicious sexual harassment, both within the hotel itselfand nearto the
hotel;
c. Several crew have been threatened with knives and guns near to the hotel;
d. Several crew have been harassed within the hotel itself;
e. Several crew have been witness to murder scenes near to the hotel;
f. Numerous crew have reported witnessing drug dealing, drug taking and other criminalbehaviour;
g. Numerous crew members have been subject to abuse, harassment and intimidating behaviour by vagrants and gang members, both within the hotel itself andnear
to the hotel
h. Hotel staff have been advising crew not to venture outside of the hotel alone, especially after dark.
Crew have also recognized the apparent contradiction between Qantas Security warnings to staff to"avoid prominent buildings and monuments that could be potential terrorist targets and care should be taken in business districts and popular touristareas", and Qantas management's decision to place crew in this hotel.
Other airlines, including Air New Zealand and United Airlines have removed flight attendants from the Westin Bonaventure due to safety and security concerns.
Noise
In addition we have received numerous reports from crew members detailing noise issues preventing adequate rest in hotel rooms. Traffic noise and noise from adjoining rooms being the most commonly cited issues.
Some of the other issues that have been raised include:
Some hotel rooms do not offer sufficient privacy for flight attendants. Persons riding in outside elevators can see directly into many rooms unless the black out curtain are fully drawn.
There is a lack of adequate food, service and recreational facilities near to the hotel. This is particularly a problem after normal business hours and on weekends, due to the nature of the area being a business district.
Consequently, by accommodating flight attendants at the Westin Bonaventure Hotel, Qantas is in breach of EBA IV by failing to provide"first class accommodation" as required by cl.17.1.1. The accommodation is not of a"high security standard" (cl.17.1.2(a)) and the rooms are not "free of extraneousnoise" (cl.17.1.2(b)).
Qantas has also failed to have due regard to"the locality, environment inside and outside of the hotel, noise, transport, availability of acceptable standards of meals andservices" as required by cl.17.1.3.
In terms of process, the FAAA has made strong representations to Qantas about the problems faced by crew at this hotel, there have been numerous meetings and correspondence where we attempted to achieve a negotiated outcome with the Company. Unfortunately, the Company does not consider the above issues serious enough to warrant moving crew to other hotels. Consequently we have listed before the AIRC.
4 July 2005 ID 29-05
Attention All Qantas Long HaulFlight Attendants
Crew Accommodation in Los Angeles
We have written to crew on several occasions providing an update on the issue of the Bonaventure Hotel in Los Angeles. The preparation for our listing in theAustralian Industrial Relations Commission is now complete. It has been a painstaking, complex and lengthy process and it has been submitted to the AIRC today.
Crew should continue to exercise extreme care and caution in the downtown area of Los Angeles and in the environs of the Hotel until this matter has been resolved by the Commission. We are confident that when all of the facts are known and assessed by the independent umpire that a solution will be found.
To give you some idea of the process, we have received in excess of 200 copies of individual ICANs outlining serious concerns about the downtown area and the company's selected hotel in Los Angeles. In addition we have also received approximately 100 emails and other reports direct to the FAAA. These reports have required investigation and various submissions being prepared for an internal appeal within Qantas, leading to a dispute in the AIRC.
Some of the more serious reports have included:
a. Several crew have been physically assaulted near to the hotel;
b. Several female crew have been threatened with serious sexual assault and subjected to vicious sexual harassment, both within the hotel itselfand nearto the
hotel;
c. Several crew have been threatened with knives and guns near to the hotel;
d. Several crew have been harassed within the hotel itself;
e. Several crew have been witness to murder scenes near to the hotel;
f. Numerous crew have reported witnessing drug dealing, drug taking and other criminalbehaviour;
g. Numerous crew members have been subject to abuse, harassment and intimidating behaviour by vagrants and gang members, both within the hotel itself andnear
to the hotel
h. Hotel staff have been advising crew not to venture outside of the hotel alone, especially after dark.
Crew have also recognized the apparent contradiction between Qantas Security warnings to staff to"avoid prominent buildings and monuments that could be potential terrorist targets and care should be taken in business districts and popular touristareas", and Qantas management's decision to place crew in this hotel.
Other airlines, including Air New Zealand and United Airlines have removed flight attendants from the Westin Bonaventure due to safety and security concerns.
Noise
In addition we have received numerous reports from crew members detailing noise issues preventing adequate rest in hotel rooms. Traffic noise and noise from adjoining rooms being the most commonly cited issues.
Some of the other issues that have been raised include:
Some hotel rooms do not offer sufficient privacy for flight attendants. Persons riding in outside elevators can see directly into many rooms unless the black out curtain are fully drawn.
There is a lack of adequate food, service and recreational facilities near to the hotel. This is particularly a problem after normal business hours and on weekends, due to the nature of the area being a business district.
Consequently, by accommodating flight attendants at the Westin Bonaventure Hotel, Qantas is in breach of EBA IV by failing to provide"first class accommodation" as required by cl.17.1.1. The accommodation is not of a"high security standard" (cl.17.1.2(a)) and the rooms are not "free of extraneousnoise" (cl.17.1.2(b)).
Qantas has also failed to have due regard to"the locality, environment inside and outside of the hotel, noise, transport, availability of acceptable standards of meals andservices" as required by cl.17.1.3.
In terms of process, the FAAA has made strong representations to Qantas about the problems faced by crew at this hotel, there have been numerous meetings and correspondence where we attempted to achieve a negotiated outcome with the Company. Unfortunately, the Company does not consider the above issues serious enough to warrant moving crew to other hotels. Consequently we have listed before the AIRC.
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Marsha,
Think twice before applying for the base in LHR.
The rumours about the problem with crew hour restrictions appear to be true and if this is the case then the long term viability of the base is in doubt!
Also the start up cost is said to be 3 times the estimated cost,so I would be surprised if the base is extended beyond the contracted 2 or 3 years
This is not a reflection on the crew based in LHR but of the mess up the company made in their crew figures of nearly 17% based on an anticipated 240 hour roster.
This must be driving GD nuts with him wondering how he will explain this screw up to the board,especially after the screw up with Jet Star Asia!!!
Think twice before applying for the base in LHR.
The rumours about the problem with crew hour restrictions appear to be true and if this is the case then the long term viability of the base is in doubt!
Also the start up cost is said to be 3 times the estimated cost,so I would be surprised if the base is extended beyond the contracted 2 or 3 years
This is not a reflection on the crew based in LHR but of the mess up the company made in their crew figures of nearly 17% based on an anticipated 240 hour roster.
This must be driving GD nuts with him wondering how he will explain this screw up to the board,especially after the screw up with Jet Star Asia!!!
Last edited by lowerlobe; 14th Jul 2005 at 19:22.
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Lowerlobe !!
Where do you get this info from ? have you access to GD filofax etc ? or is this rumour re QF - just the usual "Galley FM" broadcasting once again......
I attended an assessment centre last week with QF in London and OMG - we started at 8am and didnt finish until 4pm !!! I have to say that the Aussie CSM's and CSS's are so friendly and seem to love the base - I also have to say that the Base Manager is a great bloke - he stopped the morning session as the terrible bombs went off in london and asked us all to turn our phones on and make contact with family and friends etc - he then left and made contact with ALL the QF LHR crew that were in the UK...
I was very impressed with the whole day it was so well organised and ran like clock work so well done QF LHR and long may you live !!........
I attended an assessment centre last week with QF in London and OMG - we started at 8am and didnt finish until 4pm !!! I have to say that the Aussie CSM's and CSS's are so friendly and seem to love the base - I also have to say that the Base Manager is a great bloke - he stopped the morning session as the terrible bombs went off in london and asked us all to turn our phones on and make contact with family and friends etc - he then left and made contact with ALL the QF LHR crew that were in the UK...
I was very impressed with the whole day it was so well organised and ran like clock work so well done QF LHR and long may you live !!........
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I think even if the LHR was to close (which is a long shot) QF will just open up another base somehwere else like Singapore or expand the Bangkok base, there is no way they wont take advantage of the number of overseas base crew they can employ to reduce costs.
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GalleyHag,
Too true,
but at least it is one less place for them to base crew and it forces GD to explain to the shareholders and the board how he messed up and that means one less chance he has before they ask him to look for a job elsewhere.
Wan2Fly,
The story actually came from inside QCC in Sydney,and if you look at some facts they all seem to add up.
1:LHR crew with huge slips,QF does not want to give crew 3 and 4 day holidays for nothing,they only do that because they have to
2: The QF 1 the other day arriving in LHR with 8 Thai based crew..Why??Are there that many LHR based crew going sick upline?
3:recruiting for LHR as well,if it so efficient why more crew
LHR base was set up to reduce costs and if it does not achieve that,then it will not survive.
This as I said has nothing to do with the crew or managers,I know of some good people up there ,the reality is financial ,it is just a dollar (or pound) issue
Too true,
but at least it is one less place for them to base crew and it forces GD to explain to the shareholders and the board how he messed up and that means one less chance he has before they ask him to look for a job elsewhere.
Wan2Fly,
The story actually came from inside QCC in Sydney,and if you look at some facts they all seem to add up.
1:LHR crew with huge slips,QF does not want to give crew 3 and 4 day holidays for nothing,they only do that because they have to
2: The QF 1 the other day arriving in LHR with 8 Thai based crew..Why??Are there that many LHR based crew going sick upline?
3:recruiting for LHR as well,if it so efficient why more crew
LHR base was set up to reduce costs and if it does not achieve that,then it will not survive.
This as I said has nothing to do with the crew or managers,I know of some good people up there ,the reality is financial ,it is just a dollar (or pound) issue
Last edited by lowerlobe; 15th Jul 2005 at 07:06.
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A friend of mine flew out of LHR the other day full fare to Sydney.
She claims that the whole crew in economy were Thai except for one.
They spoke nothing but their native tongue to each other and when seated on the jumpseat for takeoff and landing, totally ignoring the passengers in front of them.
My UK based friend wasn't happy about what the "Spirit of Australia" has become. [in order to ensure that our executives get their bonuses.]
How many other passengers feel the same I wonder?
She claims that the whole crew in economy were Thai except for one.
They spoke nothing but their native tongue to each other and when seated on the jumpseat for takeoff and landing, totally ignoring the passengers in front of them.
My UK based friend wasn't happy about what the "Spirit of Australia" has become. [in order to ensure that our executives get their bonuses.]
How many other passengers feel the same I wonder?
Last edited by jettlager; 15th Jul 2005 at 08:22.
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Had someone from accounts dept onboard who told me the base is costing way more than projected. GD definately won't be happy.
Sick leave is so high that they are slipping Bangkok crew in
London for up to 9 days on standby to replace LHR crew going sick. So much for saving money on hotel bills and allowances.
Spoke with some of the LHR crew in Hong Kong, majority aren't happy with rosters as there is little stability. The base is currently recruiting and training more people but at drinks at the bar, several of the LHR crew admitted they were waiting to hear from other airlines.
Sick leave is so high that they are slipping Bangkok crew in
London for up to 9 days on standby to replace LHR crew going sick. So much for saving money on hotel bills and allowances.
Spoke with some of the LHR crew in Hong Kong, majority aren't happy with rosters as there is little stability. The base is currently recruiting and training more people but at drinks at the bar, several of the LHR crew admitted they were waiting to hear from other airlines.
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Flew 744 recently hkg-syd with what I safely assume is a senior CC.
All grumpy, some very rude. Gossiped in front of pax. Nearly bowled me over after shutdown trying to exit the aircraft before all pax off. Offered absolutely no help at all during loading and unloading, just stared vacantly into space. Rudely told a sleeping pax to get feet off the seat. No magazines to read. No eyeshades, earplugs or toothbrush on offer. No vego meal for the wife, no attempt to assist and no sorry.
Normally its SQ or CX but QF when no alternative. Staff are just proving that QF is a dinosaur of an airline as far as customer service is concerned.
All grumpy, some very rude. Gossiped in front of pax. Nearly bowled me over after shutdown trying to exit the aircraft before all pax off. Offered absolutely no help at all during loading and unloading, just stared vacantly into space. Rudely told a sleeping pax to get feet off the seat. No magazines to read. No eyeshades, earplugs or toothbrush on offer. No vego meal for the wife, no attempt to assist and no sorry.
Normally its SQ or CX but QF when no alternative. Staff are just proving that QF is a dinosaur of an airline as far as customer service is concerned.
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FatEric
I can honestly say that in 30 years I have never seen a longhaul crew exit aircraft before pax have.Maybe in the old days one crew would take the Gen Dec and crew customs forms off first so Immigration could process them but your description of crew bowling you over makes me wonder about the accuracy of your claims.
I can honestly say that in 30 years I have never seen a longhaul crew exit aircraft before pax have.Maybe in the old days one crew would take the Gen Dec and crew customs forms off first so Immigration could process them but your description of crew bowling you over makes me wonder about the accuracy of your claims.
Last edited by lowerlobe; 15th Jul 2005 at 09:34.
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Hi again
mmmm I think a lot of the more negative posts are all Galley FM once again - I dont know what is comming from Down Under..
What I do know is that I have an x-colleague who work at LHR - thats why I have applied and she loves it really does - she has great fun and feels everyone is helpful - all this crap about "us and them" with the Aussie crew is not true............
I think though that SOME of the points raised ( especially about recruiting) could be true as this is a new base and I guess things will change maybe stopovers will become less or something I dont know - you have got to expect a new airline or a new base to go through change to ensure it gets on track..
One thing I will say is WOW that crew room is simply gorgeous - wish ours was like that ...
There were 30-40 people at my interview and around 15 got through to next stage - i was surprised that there were 5 Aussies there too - two from SYD and 3 that already lived in the UK...they were really nice too - the 2 from Sydney were a bit errrrrrrr not that friendly but i guess they thought they already had the job... anyway we will see - if i get a job and then get on line i will make up my own mind....
What I do know is that I have an x-colleague who work at LHR - thats why I have applied and she loves it really does - she has great fun and feels everyone is helpful - all this crap about "us and them" with the Aussie crew is not true............
I think though that SOME of the points raised ( especially about recruiting) could be true as this is a new base and I guess things will change maybe stopovers will become less or something I dont know - you have got to expect a new airline or a new base to go through change to ensure it gets on track..
One thing I will say is WOW that crew room is simply gorgeous - wish ours was like that ...
There were 30-40 people at my interview and around 15 got through to next stage - i was surprised that there were 5 Aussies there too - two from SYD and 3 that already lived in the UK...they were really nice too - the 2 from Sydney were a bit errrrrrrr not that friendly but i guess they thought they already had the job... anyway we will see - if i get a job and then get on line i will make up my own mind....
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Marsha,
As I have suggested before ,have you considered Emirates or Gulf Air?
OUCH !!!!!!!!!!!!
Do you not know that EK and GF have THE worst working conditions ever - not the accommodation or flying ...It seems to me that most Aussie crew are MAJOR pro union and stand up and shout when things are not right or you guys dont like someting ( This is not a dig - i wish us Brits were more like it ) However EK and GF do not have any rights unions - So I believe etc and you work under Arabic law not European nor Australian so things are very different here.....
If im incorrect then please someone set the record straight ....
Cheers....
As I have suggested before ,have you considered Emirates or Gulf Air?
OUCH !!!!!!!!!!!!
Do you not know that EK and GF have THE worst working conditions ever - not the accommodation or flying ...It seems to me that most Aussie crew are MAJOR pro union and stand up and shout when things are not right or you guys dont like someting ( This is not a dig - i wish us Brits were more like it ) However EK and GF do not have any rights unions - So I believe etc and you work under Arabic law not European nor Australian so things are very different here.....
If im incorrect then please someone set the record straight ....
Cheers....
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Facts not Fiction
I refrain from posting anymore because of the lack of facts used in any debate by some posters, but must give you the real picture.
The facts are on the wall in the LHR base (room 2),
Start up = 4% under budget
Cost saving = well on target to save over 18.3 million first year.
This came through the bases first audit in SYD last month when all the rumours were flying around about a closure ha ha ha.
More recruiting required because of the light coverage of sick leave from start up. 8 crew pulled the pin at the last minute so 2 new classes were required to cover the crew who didn't come up and greater reserve pool.
Thai crew are covering reserve while 8 crew come to the ground for service and ep training.
The facts will be printed in black and white in the 04/05 Fin.report for all to see.
Please lets open this again when the audited figures are there for all to see.
Happy to debate this again later, trust me it's doing just fine except sick leave which has improved greatly over the last month.
This is a non BS or spin doctored posting
The facts are on the wall in the LHR base (room 2),
Start up = 4% under budget
Cost saving = well on target to save over 18.3 million first year.
This came through the bases first audit in SYD last month when all the rumours were flying around about a closure ha ha ha.
More recruiting required because of the light coverage of sick leave from start up. 8 crew pulled the pin at the last minute so 2 new classes were required to cover the crew who didn't come up and greater reserve pool.
Thai crew are covering reserve while 8 crew come to the ground for service and ep training.
The facts will be printed in black and white in the 04/05 Fin.report for all to see.
Please lets open this again when the audited figures are there for all to see.
Happy to debate this again later, trust me it's doing just fine except sick leave which has improved greatly over the last month.
This is a non BS or spin doctored posting
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Peanut Pusher
The facts are on the wall in LHR base room 2
Of course I believe you and the company !!
QF management has always been known to tell the truth and never(God Forbid) to put a self motivated spin on anything they consider in their own interest...It would never enter their minds to do such a thing.
Hold on , I think I see a formation of pigs flying past
Marsha,
I wish you the best of luck finding a job!
I have not been to Mainz for a long time but I remember it being great , especially in summer
The facts are on the wall in LHR base room 2
Of course I believe you and the company !!
QF management has always been known to tell the truth and never(God Forbid) to put a self motivated spin on anything they consider in their own interest...It would never enter their minds to do such a thing.
Hold on , I think I see a formation of pigs flying past
Marsha,
I wish you the best of luck finding a job!
I have not been to Mainz for a long time but I remember it being great , especially in summer