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Old 11th Sep 2003, 06:56
  #21 (permalink)  
 
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NICKNAT...I presume you are SLF, otherwise you would never make those comments! It is a very hard job, that involves dealing with people from all walks of life, and dealing with situations that would never involve working in your local supermarket..to give you an example of our CVs..
acto/actress arbitrator, baby sitter, busyboy, coctail waiter/ess, conversationalist/counselor. dietitian, fire fighter, gourmet cook, hostes, instructor, juggler, lifeguard, mind reader, model, nurse, paper boy, plumber, police officer, psychiastrist, receptionist, safety inspector, sales person, sanitory engineer, sky cop, security guard, travel agent, usher, valet, weatherpeson, etc etc....tescos..here I come..............
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Old 11th Sep 2003, 08:25
  #22 (permalink)  
 
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NikNak....
Just like to clarify one point.......IT IS NOT A GLAMOUR JOB!!!!
It's a great job, but it's far from glamourous.
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Old 11th Sep 2003, 21:39
  #23 (permalink)  

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Whilst I sympathise with (some of) the gripes of FAs on this thread, you surely didn't expect that it was all going to be booze, sun, snazzy hotels and s*x when you signed on. Even the dimmest recruit knows that serving the SLF, with all of its idiosyncracies, rudeness and demands, is your prime reason for doing your job. OK, I know that passenger safety is paramount, but get realistic. We all have some aspects of our job which are tedious, but we don't moan about it all the time.

Ducks to avoid flying trays!
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Old 11th Sep 2003, 22:09
  #24 (permalink)  
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With you there Luke!
and while I am at it, perhaps BC,CT and CB would like to re read my post and then comment.

take cover! - in coming!!
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Old 11th Sep 2003, 22:26
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Glamour job...

Didn't realise that getting spat at, water thrown in your face, punched, slapped, kicked and generally abused was glamourous - thank you Niknak for making us realise that we should appreciate our jobs more.

Our working lives will be so much more fulfilled.

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Old 12th Sep 2003, 00:17
  #26 (permalink)  
 
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good pax

What the slf should realise we are there to save your arses not kiss them,for me what makes a good pax is one who pays attention of the safety demo,one who dose not think he/she knows it all by saying i fly all the time so dont need to pay attention,oh hello the amount of times i have heard that one,e.g a few years ago we had to prepare the cabin as we had a problem, anyway this fool had said during the demo i dont need to know etc etc but the same guy was there wetting himself and asked us to clarify again where exits were as he never flown on this a/c b4 so acting like a jack ass wont get you any brownie points , as for good pay well in some airlines that is a joke when some pay cc 8500 per annum so yes some do go to work in supermarkets as they pay more without much of the crap!!!!!!!!!!
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Old 12th Sep 2003, 04:04
  #27 (permalink)  

 
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A book like this would be a great idea, except for one thing: your worst passengers probably don't read books. The best they probably manage is looking at the pictures in The Sun...
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Old 14th Sep 2003, 12:15
  #28 (permalink)  
 
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good pax, good F/A's?

I'm new to the forum. This is my first post. I'm an F/A from the U.S.


With each posting I read, I can't help but remember the specific flight when I felt the same. Some days I come home thoroughly disgusted with the human race and some days I can't believe I actually get paid to do this.

About being a good pax, people are people and the more diverse as far as character, color, size, shape, mood, etc...the better. But I draw the line when their behavior becomes a safety issue. That's the only thing that frosts my butt... like the binge drinker on valium that insists he has a right to stay in the exit row or the idiot that breaks for the lav as soon as we push back. With pax like these, I say screw screening pax for tweezers, a random scan for brain activity might be more in order.
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Old 14th Sep 2003, 13:30
  #29 (permalink)  
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I appreciate all that the flight crew does, and, as a pax, I try to say thank you as I leave the plane. Still, saying "Thank you" to the fixed smiles hardly seems enough. It is hard to tell that anyone pays any attention...

Last edited by visibility3miles; 14th Sep 2003 at 13:40.
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Old 14th Sep 2003, 16:55
  #30 (permalink)  
 
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How to be a good passenger? Treat others as you would wish to be treated yourself, of course.

Some of the FA attitudes and comments posted here make me wonder why the posters are remaining in the job: If the job is that unpleasant, and the raw material (passengers) are so intolerable, then it's possible that an alternate career path should be considered. I suppose I'll get flamed for the heresy of suggesting that some people are simply not suited to be Cabin Crew, but it's true. Unfortunately, some of them still haven't worked this out, and remain in the job.
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Old 14th Sep 2003, 23:21
  #31 (permalink)  
 
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Courtesy costs nothing. Although I ended up doing something quite different, I always thought I would make a good flight attendant. It's because I always felt that whatever job I did - had to be done right.

But, having seen the antics of fellow slf on numerous flights across Europe and the States, I wonder whether I would have had the strength of character usually displayed by the cabin crew.

Frankly, I don't think so. Wishing doesn't make it so.

And as for doing such a vital job and being paid a pittance for doing it, I can only ask why? Are there so many perks that we "the great unwashed" just don't get to hear about that make it worthwhile?

So come on, if you're employed as cabin crew, what makes the job worth doing? Particularly when pressure's being applied - not only by the slf, but the management - forever trying to trim their operating costs - and usually starting by reducing salaries and allowances for you guys (and gals!).
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Old 16th Sep 2003, 05:17
  #32 (permalink)  
 
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Angry

I have just returned from Australia and was thoroughly disgusted by the behaviour of the person sitting next to me on the Perth to Singapore sector. On arrival at Singapore this man simply threw all his rubbish onto the floor and left it there!! It didn't just fall there accidentally, he THREW it there! Personally I would have liked the cleaners to have just left it there as he was travelling on to Frankfurt on the same aircraft. It would have been most apt for him to have to travel in the mess of his own making. It's not as though there weren't any sickbags to put it in - there were plenty. Grrrr some people really make me mad.
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Old 16th Sep 2003, 16:32
  #33 (permalink)  

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I hope not too many “ordinary” SLF know about Pprune. Because with some of the extreme views expressed in this thread you might find that you have even more problems than you already experience with the disgusting slime, which you are forced to carry. If the average passenger was aware of the contempt which some of you display on this thread, they would not be too well disposed towards you.

As I have mentioned earlier, I have been flying for something like 40 years, both in the air force and as SLF and I have very rarely experienced fellow SLF behaving in the way some of you portray them . OK, some will always get out of hand sometimes, but the general trend on this thread intimates that a large percentage of SLF are obnoxious all the time.

As for being “spat at” as haamdhanimaid mentioned, apart from it being a disgusting habit anywhere, let alone in an aircraft, that kind of behaviour deserves to be reported to captain, or the authorities, on landing. It is totally unacceptable.

As a final resort to having to work with your appalling cargo, as has already been mentioned, do yourself a favour and get a job, which suits your temperament. Because some of you are absolutely ill suited to what is a respected and sought after career. But in truth, I don’t believe that some of the views expressed, are supported by most FAs. Or am I just being naive?
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Old 16th Sep 2003, 16:45
  #34 (permalink)  
 
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Thomas Cook have actually produced a 10 commandments for pax !!

Press Release from end of August below...

With the peak holiday season in full flow, a top charter airline has issued a Ten Commandments for Passengers. The tongue-in-cheek edict on good travel behaviour from Thomas Cook Airlines (UK) deals with everything from checking-in to conduct on board the aircraft.

And even though the “Commandments” are light-hearted, Thomas Cook stresses there is a serious message behind them.


“The vast majority of our passengers make our job a pleasure,” said Airline Managing Director Glen Chipp. “But a small minority do create difficulties for themselves and sometimes for other passengers.


“The Commandments are just a way of drawing attention to how people can best ensure a smooth journey to and from their holiday destination.”


THE THOMAS COOK AIRLINES’ 10 COMMANDMENTS:


1. Thou shalt give thyself plenty of time to arrive at the airport.

Says Joanna Wild, Head of Service Delivery at Thomas Cook Airlines: “This one is just common sense. But people often misjudge how long it will take them to park, or they do not build in additional time for delays en route to the airport.


“We do try to accommodate people wherever possible and will rush them to the gate if there’s still a chance they can board.”


More…

-2-

2. Thou shalt arrive at the check-in desk with tickets, passports and other paperwork in good order.


“We’ve had a surprising number of incidents recently of passports which have gone through the washing machine and are not completely legible. Another favourite is ladies who spill nail varnish remover on their passport when they are doing their nails as a last job before leaving for the airport.


“We also had a case last week of a brand new passport which had been thoroughly chewed by a family’s pet German Shepherd dog. Then there was the man who brought a passport which expired in 1983 – he didn’t realise passports had to be renewed.


“In many of these cases, the person was unable to travel. We do Telex the destination airport to explain the situation and sometimes they will accept a damaged passport depending on the level of legibility. “


3. Thou shalt not make flippant remarks about having a gun or a bomb in thy luggage.

“This is a particularly serious one and surprisingly it’s not that uncommon – we had eight cases in June. What usually happens is that people are over-excited about going on holiday and joke to our check-in staff that they have a gun, a bomb or some other explosive device in their luggage.


“Since September 11, Thomas Cook has had a zero tolerance policy towards such remarks. We will ask people to repeat what they have said and if they do so, their luggage is taken for X-ray and they are not allowed to travel.


“It’s a great pity that what people mean as a joke – albeit a rather ill-conceived one – results in them not being able to travel. But we are not prepared to take any chances.”

More..



-3-

4. Thou shalt tell the check-in staff about anything unusual in thy luggage which may cause concern.


“We’re used to people packing everything bar the kitchen sink, but people should remember that their suitcases will be X-rayed and they should draw our attention to anything which they are unsure about taking.


“For instance a few days ago a lady had packed a large bag of fertiliser to put on the tomatoes at her villa in Portugal. She had the sense to warn us about this. Unfortunately it had to be confiscated as fertiliser can be used in bomb-making.”


5. Thou shalt not carry any sharp implements in hand baggage or in thy pockets.


“The message on this seems to have hit home and we are getting far fewer cases of people having scissors or nail files on them. But those who do need to bear in mind we have no means of enabling them to reclaim confiscated articles.”


6. Thou shalt not steal goods from airport shops.


“This is obviously breaking the law in any case. But people who are tempted should realise that they are very likely to be spotted on CCTV and will be arrested at the gate before they board the flight.


“We have noticed an increase in this type of incident this summer. It’s doubly unpleasant because as well as identifying a thief, we also have to arrange for that person’s baggage to be unloaded from the aircraft. This can cause a delay which affects the rest of the passengers.”




More…


-4-


7. Thou shalt not be late at the departure gate


“This is a common – and often understandable – problem. We generally advise people to get to the gate at around 45 minutes before departure. But they can be late for a whole host of reasons…they may have been drinking or been too involved in shopping. Or they may have got confused or lost in a large and busy airport. Sometimes, particularly in the case of elderly passengers, they may not hear our last call announcements.


“Many people underestimate how long it can take them to walk to the gate. In Manchester and Gatwick we can be talking long distances which can take up to 20 minutes to cover.


“Once it gets to 15 minutes before scheduled departure we start trying to identify a late passenger’s baggage in the hold. We hang on as long as possible – but we won’t miss our take-off slot.”


8. Thou shalt behave in a sensible and sober manner at the gate


“This is when people who have been drinking too much and become noisy or abusive can be excluded from the flight. It’s also an occasion to once again make sure you don’t make any flippant remarks about guns or bombs.


“We had a lady recently who wanted to retrieve a novel from her suitcase which was in the hold so she could read it on the flight. When we explained that we were unable to allow this she told us we better had as there was a bomb in the case. The lady did get her case…she reclaimed it after it was X-rayed - and she was not allowed to travel.”




More…


-5-

9. Thou shalt pre-warn the airline if thou art exceptionally nervous about flying.


“We will bend over backwards to help nervous passengers. If they tell us in advance that they have this problem we are able to help more. We can seat them before or after everybody else and we can make sure the Captain and crew can talk to them to reassure them.


“It’s very sad but sometimes we do have cases where people have saved up all year but at the last minute are unable to board to the aircraft to go and enjoy their holiday.”


10. Once on board the aircraft thou shalt behave with consideration to fellow passengers and crew – and stick to the rules of the airline


“The good news is that air rage is nothing like as common as it was relatively recently. All the publicity seems to have had the desired effect.


“Even so, there are still problems. More serious on-board incidents have to be reported to the CAA and in a 12-month period to March this year, we had 32 cases of passengers who created a significant nuisance. Many of these were people smoking and who refused to put out cigarettes. Others were passengers who became noisy or abusive because of too much alcohol.


“In particularly bad incidents we radio ahead to the destination airport and police will meet the flight – and we may also refuse to carry that passenger on a return flight.”
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Old 16th Sep 2003, 19:51
  #35 (permalink)  
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I have been paxing for some 38 years and have seen little by way of bad behaviour - by either SLF or CC - but this might simply mean that I have not travelled far enough!

The main problem is beyond anyone's control. The reduction in due respect for others and their body and property is widely known in modern society.

When my first flight was due, I was nine years old and my parents told me (and my elder brother and sister) to, "Behave in the aircraft, as if you are sitting in the living room of mummy and daddy's friends." In other words, to be on our very best tip-top behaviour.

How many scarents (spelling is deliberate! ) tell their children that now?

I recall a discussion with CC on my way down to Montego Bay some years ago. As the children ran ragged around the aisles with no one to restrain them, she said: "If I tell the parents to stop their children running around, they will just tell me that they hurting no one and not accept my point that they are hurting the other passengers. If I stop the children running around, I would be in danger of getting my ankles kicked."

With regards to mothers with small children she said, "They get on board and say 'Give us a nappy'. As if she has not looked at the map/ticket and realised that she and her baby are going to be in the a/c for seven hours or more."

People who miss these basics are probably beyond knowing how to behave on public transport. That is because they think that the transport is actually private and for their exclusive benefit.

As for The 10 Commandments. If we cannot get folks to study for their school exams OR to know where Montego Bay is and how long it will take to get there ...
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Old 17th Sep 2003, 14:38
  #36 (permalink)  
 
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Really that bad???

Some of the posts by cabin crew on this thread would have one believe that conditions are absolutely appalling. I used to be a station manager for a US carrier in Europe. Now I am out of the industry, I fly well over 40 legs per year, mostly medium to long-haul and in C. Sure, over the years I have noticed the odd passenger whose behaviour has been less than perfect, more often than not out of lack of consideration rather than out-and-out rudeness.

But are things really as bad as some of you make it out to be? I know, we all have our off days (and that goes for passengers too). There are those who want to take 5 carry-ons on board and tell you that you are being rude when you say no (been there, seen it done it - in an earlier life). There are smokers who want you to conjure up smoking seats on non-smoking flights. There are journalists (although this could be replaced by politician, doctor, ....) who have the cheapest ticket which they slap on the check-in counter demanding to be seated in C-class because they need to work! But, are passengers like this the rule and not the exception? I can't really imagine it....

Is there a big difference between the passengers on the BA's of this world and the Ryanair's and Easy Jets? Who is worse, the "Bucket & Spade Brigade" or the "Pin Stripes"? Has the advent of the LCC (and the corresponding decline in prices) meant that now any Tom, Dick or Harry can fly? (Tongue firmly planted in cheek...no one to be insulted please) Or have the privileged that have always been able to take two foreign holidays a year, or those with dosh available to buy seats in the premium cabins always been so arrogant that they treat everyone else like skivvies anyway?

Come on....tell us that you actually enjoy flying and that it is not REALLY that bad.
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Old 19th Sep 2003, 17:29
  #37 (permalink)  
 
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just have a little respect, manners and don't talk down to us like we are all dumbo's. 80% of the pax on my flights are great, but 20% need attitude adjustments. don't make fun of our safety briefs, don't look at us like we are crazy when you are sitting in an emergency exit and you are asked " are you happy to assist with the exit in the event of an emergency". thank you and please, go along way also, even hello and good bye too would be pleasent......
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Old 19th Sep 2003, 18:10
  #38 (permalink)  
 
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The reason we fly as cabin crew is not so that we can serve tea and coffee - it is so we can travel and see the world with the added bonus of getting paid to do it!

Unfortunately, on being exposed to so many people from all walks of life, cultures and backgrounds, the rose-tinted glasses suddenly fog up and one realises that there is an awful lot of in the world and sometimes a long, contained metal tube is a very small world.

Something seems to happen to people the minute they get on an aircraft. Where there are extremely nice people to meet and talk to there is just as much an equal amount of twats to deal with.

Forums like this are great - it give us a chance to air our views and grievances with our colleagues and makes us feel that we are not always alone in our own views. And besides, us crew are famous for our bitching and moaning - we do it so well! But hey, we have good reason!

Howabout maybe starting a thread to counter this one?....Nice things passengers have done for us?

And by the way, just cos we complain does not mean we are not suited to the job and need to change career. You can fly as many times as you want as a passenger for 40 years or whatever, but until you actually work as a flight attendant you will never know what it is like to be treated badly and still have to smile....

sorry to bore y'all, just a little rant!
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