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Originally Posted by Strait Shooter
(Post 10449156)
took a few emails back and forth but I did get a refund and they were really apologetic and understanding about it. They accepted full responsibility and refunded me. I do hope they clean up and get the product back to its former glory when I started. |
Originally Posted by Strait Shooter
(Post 10449156)
I do hope they clean up and get the product back to its former glory when I started. I'm going to be huge pessimist and say that that is not going to happen. It has taken them years to release this pile of *ahem*... code... Still have the very strong suspicion that the original creators have long gone or taken a backseat and the place is being run by the Asian department, who in my experience have been at best unhelpful in terms of support* and seem to be better at marketing than actual software development. I am keeping the old mccPilotlog and sprung for Logten to trial that at the same time. In the meanwhile ignoring any software updates to mccPilotlog as well... don't update what isn't broken (yet) :). *(I basically handed them the exact problem and possible solution on a platter, to the point where anyone who has seen a few lines of codes would have figured out where the problem might lie and how to fix it in a single email reply, instead it took them a string of 10 emails to come up with no solution at all) |
I’ve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one? |
Anybody got a respons from MCC/Crewlounge. I have serval support tickets now, but no contact after about 12 days... |
Originally Posted by avi8safely
(Post 10451152)
I’ve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one? |
Originally Posted by avi8safely
(Post 10451152)
I’ve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one? To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together: -I did the transfer when the program was ready (not before duh!) -I followed all their instructions (double duh!) And guess what!? No problems, zéro, zilch, nada! I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly. It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good. I had a scare couple of years ago with an old electronic logbook that suddenly became incompatible! (Anyone who wants to keeps the old mccPilotlog's version until it dies should remember that) It took a few months but mccPilotlog eventually managed to transfer my old data on theirs when nobody else could. |
Originally Posted by ehwatezedoing
(Post 10453075)
Why would you want to do that?
To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together: -I did the transfer when the program was ready (not before duh!) -I followed all their instructions (double duh!) And guess what!? No problems, zéro, zilch, nada! I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly. It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good. |
I've tried the new software, keeps freezing all the time - and this without a single logbook entry. Seems like years of development clearly paid off.
https://i.imgur.com/iWy70vS.jpg They did a fantastic job on that 64-bit compile. |
I'm still waiting for a reply after 12 days...
ehwatezedoing, good on you if you don't have any problems with the new version, but personally it's just a nightmare...Hundreds of bugs, and again, same old and slow design... In the meantime I am unable to log my flights (or extremly slowly and with many bugs...) which is a big pain when you just paid for that long-awaited new version.. I also asked for a refund and I'm trying Zululog now, let's see.. |
I have raised the issue via Paypal seeking a refund - I haven't heard from "support" for two weeks now.
To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together: -I did the transfer when the program was ready (not before duh!) -I followed all their instructions (double duh!) And guess what!? No problems, zéro, zilch, nada! Does the "Return Flight" button work for you? Interested to hear. |
Originally Posted by ehwatezedoing
(Post 10453075)
Why would you want to do that?
To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together: -I did the transfer when the program was ready (not before duh!) -I followed all their instructions (double duh!) And guess what!? No problems, zéro, zilch, nada! I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly. It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good. I had a scare couple of years ago with an old electronic logbook that suddenly became incompatible! (Anyone who wants to keeps the old mccPilotlog's version until it dies should remember that) It took a few months but mccPilotlog eventually managed to transfer my old data on theirs when nobody else could. If the program gram has been released for download and you pay for it that means it’s ready. Not sure how it would be possible to use it before it’s ready.* Im glad that you had a good experience with MCC a few years back, so did I. That’s why I would always recommend. It’s a different product/company now.* I received my refund. Took a while but I got it. I’m extremely happy with new software (not Crew Lounge m) and love using it every day.* |
Originally Posted by Strait Shooter
(Post 10453301)
Well..... you are the only person I have heard who has had a good experience or maybe you have low expectations.* If the program gram has been released for download and you pay for it that means it’s ready. Not sure how it would be possible to use it before it’s ready.* Im glad that you had a good experience with MCC a few years back, so did I. That’s why I would always recommend. It’s a different product/company now.* I received my refund. Took a while but I got it. I’m extremely happy with new software (not Crew Lounge m) and love using it every day.* |
Consumer Mediation Service
After no contact in 14 days i have lost all trust in MCC/Crewlounge, i surgest that all file a complaint with the Belgium Consumer Meditation service consumerombudsman.be/en Maybe that will do the trick.. |
Originally Posted by havick
(Post 10453591)
what did you switch to? |
Got a response to a number of support tickets today. Bit by bit they’re getting the new PilotLog software sorted out. Hopeless state that it was released in, but they really seem be pushing lots of updates. Maybe in a few weeks it’ll be useable, but in the meantime continuing to use MCC |
I had bought MCC a year ago, format was never great, nor the support, decided to go to Logten and eat the annual fee. So far, it seems like it'll be worth it. Barely.
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I'm having the same BS issues with MCC/ crewlounge whatever there are called now....
WHat about other options? SafeLog, Pilotlogapp etc, anyone experience with those? |
Received my refund (only after a Paypal "requested refund") - happy with that result - unfortunately I don't have the inclination to follow the developmental journey of MCC/Crewlounge.
Like a few others, have bitten the bullet and shelled out for LogTen - despite the cost, instantly (well, after I sorted out the import of the MCC logbook!) happy with my decision. I really wanted MCC/Crewlounge to succeed, but was: - pi$$ed off that they moved to a subscription soon after I'd paid for my "lifetime" software - exceptionally unhappy with the quality/usability of their latest offering - ultimately tired of their lack of response to my support requests I am grateful for the relatively hassle free refund - I fear they may not survive this appalling attempt at a new software/subscription launch. |
I'm still holding off and my next devices might be Apple just for the reasons you mentioned.
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They have just confirmed a refund for me for the crewlounge update, and confirmend they will Pay me back for MCC i bought last summer. I do think they are real concerned about all this, and what it are doing to there business, but then again it's there own fault... I am going back to Logten pro it's the best but pricey, so one round less for the hold crew next time ���� |
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